In-Demand Electronics engineer Jobs in Coolaroo, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
2d
Experienced Wireless/Radio/RF Test Engineer
EMC Technologies —Melbourne VIC
- Engineering
- EMR systems
Electrical Engineer - Building Services
WSP —Melbourne VIC
- Electrical experience
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
5d
Project Manager - Med Tech/ Medical Devices
Capgemini Sogeti —Melbourne VIC
- Bachelor's degree
Senior Platform Engineer
Coles Group —Hawthorn East VIC
- Full-time
- Azure
- DevOps
- APIs
- Free parking
- Employee stock purchase plan
AUSTRALIAN ENGINEERS REQUIRED FOR PROJECT IN MELBOURNE
Fox India —Melbourne VIC
Process Technician, Mechanical
Moderna, Inc. —Melbourne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Engineering Manager
Coles Group —Hawthorn East VIC
- Full-time
- Agile
- Leadership
- Free parking
- Employee stock purchase plan
6d
Senior Civil Engineer - Water
Stantec —Melbourne VIC
- Part-time
- Bachelor's degree
- In-person
- Work from home
- Employee assistance program
Senior Sales Engineer
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Communication skills
- Parental leave
Technical Lead
Coles Group —Hawthorn East VIC
- Full-time
- Azure
- DevOps
- No degree
- Free parking
- Employee stock purchase plan
13d
Business Development Manager (Melbourne)
Ingenuity Design Group —Melbourne VIC
- Full-time
- Engineering
- Work from home
9d
Senior Business Analyst Cyber( IDAM)
Coles Group —Hawthorn East VIC
- Full-time
- Management
- Agile
- AI
- Free parking
- Employee stock purchase plan
Commercial Support Manager
Relectrify —West Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Electrical experience
- Tuition reimbursement
- Annual leave
Quick Apply
10d
Product Manager
Coles Group —Hawthorn East VIC
- Full-time
- Machine learning
- No degree
- Product management
- Free parking
- Employee stock purchase plan
6d
Platform Manager (ML)
Coles Group —Hawthorn East VIC
- Full-time
- Azure
- Computer Science
- Engineering
- Free parking
- Employee stock purchase plan
Marketing Manager (ANZ)
Reolink —Melbourne VIC
- Remote
- Sales
- Marketing
- Bachelor's degree
Quick Apply
Graduate Electrical Engineer
NIRAS —Fitzroy VIC
- $75,000 - $95,000 a year
- Full-time
- CAD
- Analysis skills
- Electrical experience
Quick Apply
2h

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Experienced Wireless/Radio/RF Test Engineer
EMC Technologies —Melbourne VIC
A written test may be requested if IELT certificate is not available. Use of key RF test equipment (Spectrum Analysers, Network Analysers, Power Amplifiers);

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Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time
2 days ago

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers .

Responsibilities :

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action [ 1 0% ] .

Review and triage incoming customer tickets daily; assign issues to team members based on skill level , while personally managing complex or high-impact issues through to resolution ; maintain clear and timely communication with customers throughout the issue lifecycle, c ollaborat ing with Sales and Accounts teams to ensure consistent communication and a coordinated response . [ 35 % ]

Manage escalations to M2M device vendors and airtime service providers ; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes . [ 1 0 % ]

Manage day-to-day team operations including workload distribution, rostering, and performance coaching ; act as the first escalation point for team members and support them in resolving issues assigned to them . [ 1 0% ]

Engag e proactively with airtime service providers on new service s /platform s /product s or changes to existing ones ; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact . [ 2 5 % ]

P roduce and present regular performance reports to stakeholders ; drive process compliance and lead audits and assessments . [ 1 0% ]

Minimum Qualifications :

A n engineering degree in Electronics, T elecommunications or Computer N etwork s or a related field .

Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks , and M2M devices , and at least three (3) years leading a technical support team .

E xperience as a power user of Cisco Jasper or equivalent M2M connectivity management platform , and CRM systems ( ZOHO or Salesforce preferred).

Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively .

Proven ability to lead and guide a small team of technical support engineers .

Desired Qualifications

ITSM ticketing platform experience , preferably ZOHO Desk.

E xperience with Satellite network services like IRIDIUM, Viasat etc.

Cisco CCNA or equivalent IP networking certification .

Experience with Palo Alto firewalls or equivalent next-generation firewall platforms .

Apply Now

Refine Your Search

electronics engineer jobs in coolaroo, vic

Customer Service Desk Lead (Technical)

Experienced Wireless/Radio/RF Test Engineer

Electrical Engineer - Building Services

Project Manager - Med Tech/ Medical Devices

Senior Platform Engineer

AUSTRALIAN ENGINEERS REQUIRED FOR PROJECT IN MELBOURNE

Process Technician, Mechanical

Engineering Manager

Senior Civil Engineer - Water

Senior Sales Engineer

Technical Lead

Business Development Manager (Melbourne)

Senior Business Analyst Cyber( IDAM)

Commercial Support Manager

Product Manager

Platform Manager (ML)

Marketing Manager (ANZ)

Graduate Electrical Engineer

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