In-Demand Direct support worker Jobs in Melbourne, Vic

Customer Support Officer
APM Communities —Melbourne VIC
- Full-time
- Databases
- Organisational skills
- Parental leave
Quick Apply
OSHC Coordinator
Extend After School Care —Prahran VIC
- $45.46 an hour
- Monday to Friday
- Management
- Master's degree
- Working with children
- Paid training
10d
Flyer Distribution Manager
Home Crew —Melbourne VIC
- $30 - $40 an hour
- Part-time
- Microsoft Excel
- Management
- Recruiting
Quick Apply
10h
Social Worker
Australian-Filipino Community Services —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Psychology
Quick Apply
2d
Customer Support Engineer
Tata Consultancy Services —Melbourne VIC
- On call
- SQL
- Analysis skills
- Communication skills
Learning Resource Centre Coordinator
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $76,000 - $79,000 a year
- Full-time
- Microsoft Office
- Education
- No degree
- Free parking
- Employee assistance program
Team Leader, Patient Liaison
The Royal Children's Hospital —Parkville VIC
- $113,793.68 - $114,382.84 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
9d
Case Manager-YEPS
Austin Health —Melbourne Northern Suburbs VIC
- Full-time
- Working with children
- Communication skills
- Time management
- Health insurance
- Employee assistance program
11d
Team Leader, Patient Liaison
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $113,793.68 - $114,382.84 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
9d
Pharmacy Technician Grade 3
Peter MacCallum Cancer Centre —Parkville VIC
- $67,138 a year
- Weekend availability
- Senior Secondary Certificate of Education
- Organisational skills
- Computer skills
- Annual leave
Allied Health Assistant
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Management
- Leadership
- Health insurance
- Employee assistance program
Unaccredited Psychiatry Registrar
The Melbourne Clinic —Melbourne VIC
- Weekend availability
- Patient care
- Discharge planning
- Communication skills
Registered Nurse
Ringwood Private Hospital —Melbourne VIC
- $376,052 - $515,089 an hour
- Part-time
- Customer service
- Patient care
- Computer skills
Water, Sanitation & Hygiene Specialist (International Humanitarian Register)
Australia Red Cross —Melbourne VIC
- Spanish
- Civil engineering
- Management
Fundraising Copywriter
ntegrity —Melbourne VIC
- Full-time
- Remote
- Organisational skills
- AI
Energy Specialist (International Humanitarian Register)
Australia Red Cross —Melbourne VIC
- Spanish
- Civil engineering
- Management
Senior Clinician
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $126,000 - $135,000 a year
- Full-time
- Rehabilitation centre
- Leadership
- Free parking
- Employee assistance program
Claims Consultant, AusSuper
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Head of EHSW ANZA
Ericsson —Docklands VIC
- Business
Construction Specialist (International Humanitarian Register)
Australia Red Cross —Melbourne VIC
- Spanish
- Civil engineering
- Management

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direct support worker jobs near melbourne, vic

Customer Support Officer

APM Communities -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Insurance services

Qualifications

Call centre
Databases
Organisational skills

Full Job Description

Job Description

To ensure the best match for this role, all applicants are required to complete a short skills assessment powered by Vervoe. This assessment is designed to simulate real responsibilities of the position - giving you the opportunity to shine beyond your resume. Once you submit your application, your assessment link will be sent to you immediately via email, so keep an eye on your inbox!

Customer Service Officer (Communities)

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results-driven energy to every interaction? If so, we want you on our team!

About the Role

As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression. You’ll work across multi-site teams, using telephony and CRM systems to navigate complex environments with precision and care.

Thinking about applying? Here's what we're looking for:

Proven experience in de-escalating tense or challenging customer interactions.
Familiarity with CRMs and customer databases; confident navigating multiple systems.
Background in a complex call centre or fast-paced retail environment.
Experience working with KPIs and performance targets.
Excellent interpersonal skills with genuine empathy for people.
Strong problem-solving and critical thinking ability.
A collaborative team player who thrives in multi-site team environments.
Exceptional attention to detail and organisational skills.

Working as part of this team, you will: -

Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
Process detailed information consistently and accurately, ensuring nothing slips through the cracks.
Absorb new information quickly and apply it effectively to improve performance and service delivery.
Take direct action to meet and exceed objectives, always striving for excellence.
Perform under pressure with composure, resilience and professionalism.
Remain fully functional and focused in changing environments, whether it’s new systems, procedures or customer behaviours.
Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction.

Enjoy our employee benefits

Worklife balance, no weekends
Access to purchase additional leave
Discounted health insurance
Car leasing packages
Paid Parental Leave
Service recognitions
Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth

If you’re ready to make a meaningful impact and grow your career in customer service, we’d love to hear from you.

This position is contingent upon the successful completion of all mandatory pre-employment checks, which may include background verification in accordance with applicable laws and company policy.

You will be required to complete or provide the below, if successful at Interview: -

NDIS Worker Screen Check
National Police Check

We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.

Apply now and bring your best self to a team that values excellence, empathy and adaptability.

Applications will be reviewed as they are received.

Join our Talent Community for future openings!

APM Group | APM Careers | APM Talent Communities | APM EOI

At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.

Ready to take the next step? Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox - candidates who complete it promptly will be prioritised for interview. Don't miss your chance to stand out. Apply now!

Quick Apply

Refine Your Search

direct support worker jobs in melbourne, vic

Customer Support Officer

OSHC Coordinator

Flyer Distribution Manager

Social Worker

Customer Support Engineer

Learning Resource Centre Coordinator

Team Leader, Patient Liaison

Case Manager-YEPS

Team Leader, Patient Liaison

Pharmacy Technician Grade 3

Allied Health Assistant

Unaccredited Psychiatry Registrar

Registered Nurse

Water, Sanitation & Hygiene Specialist (International Humanitarian Register)

Fundraising Copywriter

Energy Specialist (International Humanitarian Register)

Senior Clinician

Claims Consultant, AusSuper

Head of EHSW ANZA

Construction Specialist (International Humanitarian Register)

I want to receive the latest job alert for direct support worker in melbourne, vic

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