In-Demand Assistant restaurant manager Jobs in South Melbourne Vic

Assistant Manager Front Office
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- No experience needed
18h
Assistant Restaurant Manager
Zeus Street Greek —Moonee Ponds VIC
- Customer service
- Leadership
- Communication skills
1d
Assistant Restaurant Manager - Burwood
Nandos —Burwood VIC
- Full-time
- First Aid Certification
- Restaurant
- Parental leave
1d
People & Culture Coordinator
Pan Pacific Hotels Group —Melbourne VIC
- Hospitality
- Management
- Administrative experience
6d
Assistant Nurse Unit Manager
Ramsay Health Care —Melbourne VIC
- $57.44 - $59.33 an hour
- Part-time
- Leadership
- Referral program
8d
Full-time Assistant Store Manager - Tarneit
Starbucks —Tarneit VIC
- Weekend availability
- Hospitality
- Leadership
- Restaurant experience
- Annual leave
- Employee discount
Quick Apply
2h
Assistant Venue Manager - Warabi (Full-Time Fixed-Term)
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Culinary experience
- Referral program
8d
Shift Leader - GYG Braybrook
Guzman y Gomez —Braybrook VIC
- Supervising experience
- Leadership
Quick Apply
Head Theatre Technician
Ramsay Health Care —Mount Waverley VIC
- Full-time
- Supervising experience
- Acute care experience
- Leadership
- Referral program
Quick Apply
New Store - OTR Fitzroy North - Assistant Store Manager
OTR —Fitzroy North VIC
- Hospitality
- Customer service
- Leadership
Assistant Nurse Unit Manager - Surgical
Ramsay Health Care —Mitcham VIC
- $57.44 - $59.33 an hour
- Part-time
- Paediatrics
- Leadership
- Referral program
14d
Assistant Night Manager | Full Time | Crowne Plaza Melbourne
Crowne Plaza Hotels & Resorts —Melbourne VIC
- Full-time
- CPR Certification
- Microsoft Office
- Administrative experience
2d
Join the GYG team!
Guzman y Gomez —Thomastown VIC
- Full-time
Quick Apply
Venue Managers and Assistant Venue Managers
TGI Fridays —Chadstone VIC
- Hospitality
1d

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Assistant Manager Front Office

Marriott International, Inc -
Melbourne VIC

Apply Now

Job Details

Full-time
18 hours ago

Qualifications

Hospitality
Management
No experience needed
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services
Communication skills

Full Job Description

Additional Information
Job Number26087329
Job CategoryRooms & Guest Services Operations
Location27 Little Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

assistant restaurant manager jobs in south melbourne vic

Assistant Manager Front Office

Assistant Restaurant Manager

Assistant Restaurant Manager - Burwood

People & Culture Coordinator

Assistant Nurse Unit Manager

Full-time Assistant Store Manager - Tarneit

Assistant Venue Manager - Warabi (Full-Time Fixed-Term)

Shift Leader - GYG Braybrook

Head Theatre Technician

New Store - OTR Fitzroy North - Assistant Store Manager

Assistant Nurse Unit Manager - Surgical

Assistant Night Manager | Full Time | Crowne Plaza Melbourne

Join the GYG team!

Venue Managers and Assistant Venue Managers

More jobs to discover

I want to receive the latest job alert for assistant restaurant manager in south melbourne vic

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