In-Demand Program manager Jobs in Sydney, Nsw

Product/Program Manager - Returns Customer Experience CX
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- SQL
- Analysis skills
- Product management
- Commuter assistance
- Health insurance
Staff Technical Program Manager - Video
Canva —Sydney NSW
- Full-time
- Hybrid work
- Management
- AI
- Parental leave
Quick Apply
Innovation Programme Manager, APAC
Lightsource BP —Sydney NSW
- Contract
- Microsoft Powerpoint
- PMP
- English
- Health insurance
Research Program Manager — Supportive Care & Integrative Oncology
Chris O’Brien Lifehouse —Camperdown NSW
- Part-time
- Hybrid work
- Doctoral degree
- Research
- Master's degree
Program Management ANZ - Business Line Growth Director
AECOM —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Engineering
- Business development
Senior Program Manager, Executive Engagement, Google Cloud
Google —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
- No degree
3d
Outside School Hours Care / Childcare - Service Manager (Program Manager)
TeamKids —Ultimo NSW
- Full-time
- CPR Certification
- Experience working with children
- Education
- Work from home
- Employee assistance program
10d
Senior Technical Program Manager
Firmus Technologies —Sydney NSW
- Full-time
- AI
- Communication skills
Program Manager, AU Global Store
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
- Commuter assistance
- Health insurance
6d
Manager, Loyalty Program Management, Issuer Solutions (Melbourne or Sydney)
Visa AP (Australia) Pty Ltd —Sydney NSW
- Full-time
- Analysis skills
Quick Apply
10d
Business Continuity Program Manager
NEXTDC —Sydney NSW
- Full-time
- Hybrid work
- Financial services
Quick Apply
5d
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- PMP
- Engineering
Bid Manager - Space & Ground Programmes
Viasat, Inc. —Auburn NSW
- Full-time
- Management
- Microsoft Office
- Master's degree
CX Program Lead
NEXTDC —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
Quick Apply
Program Manager, Building Services Advisory
Health Infrastructure —Sydney NSW
- $180,279 - $201,662 a year
- Full-time
11d
Senior Program Manager, AU Global Store
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Organisational skills
- Leadership
- Marketing
- Commuter assistance
- Health insurance
Senior Project Manager
Siemens —Sydney NSW
- Full-time
- Hybrid work
Senior Program Manager , Marketplace Recruitment & Development (12-months contract)
Amazon Commercial Services Pty Ltd - F47 —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Business
- Commuter assistance
- Health insurance
9d
Program Lead - Sydney Co-Ed
NASCA —Sydney NSW
- $73,734 - $73,735 a year
- Overtime
- Management
- Experience working with children
- Presentation skills
Quick Apply
Academic Lead Khuda Program
University of Sydney —Camperdown NSW
- $195,478 - $215,352 a year
- Part-time
- Doctoral degree
- Research
- University
3d

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program manager jobs near sydney, nsw

Product/Program Manager - Returns Customer Experience CX

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Commuter assistance
Health insurance
Life insurance

Qualifications

SQL
Analysis skills
Product management
AI
Leadership

Full Job Description

DESCRIPTION

We are looking for an analytical, customer-obsessed and innovative Strategy & Product Manager to join the Returns Customer Experience (CX) team at Amazon Australia. You will have a passion for improving the customer experience and solving complex problems. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead complex cross-functional initiatives and influence diverse peers and leaders all while rolling up your sleeves and diving deep into the details.

You will be responsible for defining and delivering strategic initiatives that optimize how we serve Australian customers while improving cost efficiency. You will build analytical frameworks, enabled by AI and machine learning systems, that inform key business decisions and shape the product vision and roadmap for a strategic initiative alongside operations and tech teams.

In this role, you will lead the continued development, expansion and optimization of these efforts. You will leverage customer behaviour insights, financial data and operational signals to model scenarios, identify opportunities and run experiments. As the owner of this strategy, you will directly partner with teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence to implement solutions and measure impact.
________________________________________________

There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities
To excel in this role, you will:

Analyse data and dive deep into business metrics to develop actionable strategies that improve cost efficiency and customer outcomes.
Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.
Identify opportunities across the customer returns journey and operational processes, and work with partner teams to deliver innovative solutions.
Help define and launch new strategies, frameworks and products, leveraging AI and machine learning systems to inform decision making.
Own the strategic roadmap for your initiative and drive it from concept through to measurable impact.
Build relationships with and influence teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence.
Bring strong strategic thinking and product management skills, holding your stakeholders accountable to the highest of standards.
Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.

A day in the life
Your day involves diving deep into customer behavior data and operational metrics to uncover insights that inform strategic decisions. You might start by analyzing returns patterns to identify process inefficiencies, then collaborate with our Operations team to design a potential solution. Later, you'll present findings to stakeholders across multiple teams, incorporating their feedback to refine your approach. You'll also spend time building analytical frameworks that help us understand the financial and operational impact of different scenarios. Throughout the day, you're balancing strategic thinking with hands-on problem-solving—sometimes working through complex datasets, other times facilitating discussions with partners to align on next steps and drive initiatives forward.

About the team
We're a collaborative group focused on reimagining the returns experience for Australian customers. Our team brings together expertise in customer experience, operations, technology, and finance to tackle some of our most complex challenges. We're committed to building solutions that are both customer-centric and operationally sound. As we continue to evolve our services, we're looking for someone who can help us think strategically about the future while staying grounded in the details that matter. You'll work alongside colleagues who are passionate about continuous improvement and who value diverse perspectives in solving problems. Together, we're working to make returns seamless and satisfying for our customers while optimizing how we operate.

BASIC QUALIFICATIONS

3+ years of product management experience
Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

PREFERRED QUALIFICATIONS

Knowledge of SQL and VBA at an advanced level
Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

program manager jobs in sydney, nsw

Product/Program Manager - Returns Customer Experience CX

Staff Technical Program Manager - Video

Innovation Programme Manager, APAC

Research Program Manager — Supportive Care & Integrative Oncology

Program Management ANZ - Business Line Growth Director

Senior Program Manager, Executive Engagement, Google Cloud

Outside School Hours Care / Childcare - Service Manager (Program Manager)

Senior Technical Program Manager

Program Manager, AU Global Store

Manager, Loyalty Program Management, Issuer Solutions (Melbourne or Sydney)

Business Continuity Program Manager

Strategic Program Manager, AWS Professional Services

Bid Manager - Space & Ground Programmes

CX Program Lead

Program Manager, Building Services Advisory

Senior Program Manager, AU Global Store

Senior Project Manager

Senior Program Manager , Marketplace Recruitment & Development (12-months contract)

Program Lead - Sydney Co-Ed

Academic Lead Khuda Program

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