In-Demand It support Jobs in West End, Qld

ICT Service Desk Specialist
Goodstart Early Learning —Murarrie QLD
- Full-time
- Organisational skills
- Communication skills
- Gym membership
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
8d
Service Desk Officer
City of Moreton Bay —Strathpine QLD
- $95,258 a year
- Full-time
- Hybrid work
- Customer service
- Work from home
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
7d
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
9d
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
7d
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Tuition reimbursement
- Annual leave
12d
Technical Support Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- Customer service
- English
- AI
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
6d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
8h
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
13d
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Annual leave
12d

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it support jobs near west end, qld

ICT Service Desk Specialist

Goodstart Early Learning -
Murarrie QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Complimentary flu shots
Gym membership
Salary packaging

Qualifications

IT service management
Blue Card
Organisational skills
ServiceNow
Working with Children Check
Communication skills
Help desk

Full Job Description

Role: IT Service Desk Specialist (Internal Title: ICT Centre Support Specialist)

Location: Murarrie, Brisbane

Employment Type: Full-time, Permanent

Be a trusted technology partner behind Australia's largest early learning provider

Join Goodstart as an ICT Centre Support Specialist and help keep our national network of centres and support offices connected.

Working as part of our ICT Service Delivery team, you'll provide frontline technical support to Goodstarters across Australia, helping resolve a wide variety of technology issues and delivering a positive customer experience every day.

This is a fast-paced, high-volume service desk role where you'll manage a variety of tickets and calls, troubleshoot technical issues and support users with different levels of technical confidence. You'll be part of a collaborative team where strong communication, active listening, a solution-focused approach and a good work ethic are highly valued.

Across the team, we manage approximately 100–150 tickets and up to 50 calls each day, providing plenty of variety and the opportunity to work collaboratively while delivering great customer service.

Your Impact

Provide responsive frontline ICT support to Goodstarters across Australia.
Manage a high volume of tickets and calls, prioritising requests and working within service level expectations.
Troubleshoot and resolve a broad range of hardware, software, system and user access issues.
Provide clear, friendly and solution-focused support to customers with varying levels of technical knowledge.
Use ServiceNow or other ITSM tools to record, manage and update support requests.
Escalate issues when required and work collaboratively with other ICT teams and service providers.
Maintain accurate support documentation and contribute to knowledge sharing and continuous improvement.
Help deliver a consistent and positive technology experience for Goodstarters across our national network.

What Goodstart can offer you

Enjoy flexible work arrangements that support both your professional and personal commitments.
Salary packaging benefits available through AccessPay (eligibility applies).
Access to discounted childcare (up to 15%).
Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price.
Discounted health care and access to our employee wellbeing program with BUPA.
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Free annual flu shot (optional).
Option to purchase extra leave for even greater work-life balance.
First Nations Support and Cultural Leave.
Work for a company with an aspiration to be globally recognised for early years practice and learning outcomes.
Grow your career through ongoing investment in learning, leadership development and meaningful work that supports children and families across Australia.

You'll bring to the table

3+ years experience in an ICT Service Desk, Help Desk or Technical Support role, ideally within a medium to large or complex organisation.
Experience working in a high-volume support environment, with strong troubleshooting skills across Microsoft environments, end-user devices and business applications.
Experience using ServiceNow or another ITSM platform will be highly regarded.
Strong customer service, communication, active listening and problem-solving skills, with the ability to support a diverse range of customers.
A calm, professional and solution-focused approach when dealing with challenging or non-technical customers.
Strong organisational skills, a collaborative approach and a good work ethic.
Experience supporting users across a large or geographically dispersed organisation will be highly regarded.
Willingness to obtain a Queensland Blue Card and complete the National Child Safety Foundation Training.

How to apply

Click ‘Apply Now' and submit your application.

Applications are reviewed as they're received, so we encourage you to apply as soon as possible for the best opportunity to progress.

Have a question? Contact Faith in our Talent Acquisition Team via email [email protected]

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email [email protected]

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

Apply Now

Refine Your Search

it support jobs in west end, qld

ICT Service Desk Specialist

GAZ - APS 5 - IT Service Support Officer - Information Technology

Service Desk Officer

Customer / Technical Support Specialist

Service Desk Analyst (QLD)

Technical Support Lead - Brisbane

IT Support Specialist, Level 1 - PKCG

IT Support Officer - Contract

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

Technical Support Engineer

ICT System and Field Technical

Senior IT Support Technician

IT Support Analyst

Service Desk Analyst

ICT Service Manager

IT Support Specialist

Senior IT Support Specialist

IT Help Desk Officer

IT Support Engineer

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

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