In-Demand Technical analyst Jobs in Fortitude Valley, Qld

Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
12d
Business Improvement Analyst - Fixed Term
Datacom —Brisbane QLD
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick Apply
Business Analyst - 8 month secondment
Leidos —Brisbane QLD
- Full-time
- Azure
- Bachelor's degree
- No degree
- Annual leave
6d
Business Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Analysis skills
- Organisational skills
- Agile
Quick Apply
Senior Data Analyst
Queensland Government —Brisbane QLD
- Remote
- Employee assistance program
9d
Trade Operations Analyst
QIC Limited —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
12d
Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane
Deloitte —Brisbane QLD
- Communication skills
- Parental leave
Senior Test Analyst
Auto & General Holdings —Toowong QLD
- Rotating roster
- Management
- Software development
- Agile
- Work from home
- Parental leave
Quick Apply
Business Analyst
Auto & General Holdings —Toowong QLD
- Temporary
- Writing skills
- No degree
- Agile
- Work from home
- Parental leave
Quick Apply
Cloud Infrastructure Engineer - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Azure
- DevOps
- Bachelor's degree
- Health insurance
- Parental leave
People Data Analyst
Ramsay Health Care —Brisbane QLD
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Referral program
Quick Apply
5d
Junior Integration Developer- AU Citizen with Security Clearance
Accenture —Brisbane QLD
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Data Operations Engineer
Abano Healthcare —South Brisbane QLD
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick Apply
12d
Automation Analyst
Auto & General Holdings —Toowong QLD
- Hybrid work
- Azure
- DevOps
- AWS
- Work from home
- Employee discount
Quick Apply
Senior Business Intelligence Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- In-person
- AI
- Work from home
Operations Software Engineer
Brock Solutions —Brisbane QLD
- Monday to Friday
- Schematics
- SQL
- Organisational skills
- Profit sharing
Business Analyst (Agentic workflows) - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Senior Analyst Performance
Urban Utilities —Fortitude Valley QLD
- Full-time
- Analysis skills
- Agile
- Communication skills
- Health insurance
- Parental leave
Principal Consultant / Consulting Director - M&A / Corporate Valuation
ERM Group —Brisbane QLD
- Full-time
Customer Support Analyst - Level 2 - Carelink
Civica —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply

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Service Desk Analyst

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
12 days ago

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Brisbane. This role will require the candidate to be onsite at the client site up to 3 days a week. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

technical analyst jobs in fortitude valley, qld

Service Desk Analyst

Business Improvement Analyst - Fixed Term

Business Analyst - 8 month secondment

Business Analyst

Senior Data Analyst

Trade Operations Analyst

Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane

Senior Test Analyst

Business Analyst

Cloud Infrastructure Engineer - South Bank, QLD

People Data Analyst

Junior Integration Developer- AU Citizen with Security Clearance

Data Operations Engineer

Automation Analyst

Senior Business Intelligence Analyst

Operations Software Engineer

Business Analyst (Agentic workflows) - South Bank, QLD

Senior Analyst Performance

Principal Consultant / Consulting Director - M&A / Corporate Valuation

Customer Support Analyst - Level 2 - Carelink

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