The Business Analyst (BA) plays an important role in analysing the customer and industry domain, documents its processes and systems, outlines business requirements, and matches a software business model with an appropriate cost-effective solution.
A strong local government background is a requirement along with excellent communication skills and experience in working collaboratively with internal and external stakeholders of the Pathway-based solution. The Pathway Business Analyst needs to be able interpret our customers and industry requirements and can document the agreed business rules and requirements to provide the customer a clear vision of what the software solution will deliver. The BA will be able to define and work through a process that takes the business requirements into a documented format that is able to be interpreted by the Development, Testing, Support and Solution Delivery/Services teams to ensure the software meets the requirements.
The Business Analyst will have the ability to balance the customer driven outcomes with the commercial realities of software development along with the delivery timelines required for successful software projects.
The Business Analyst, often in conjunction with an appointed Project Manager, will be the internal conduit for all parts of the Pathway IBU to interpret all questions from development, testing, support and consulting from the design to the end solution and the business requirement that is being met. The BA will be familiar with Infor security and privacy policies and ensure the proposed solution is compliant with those policies.
In addition to customer requirements the Business Analyst will work directly with the Pathway Product Manager to research industry changes, legislative requirements, technical advancements and Infor-driven software initiatives. The Business Analyst will maintain a significant focus on reviewing Infor’s Enhancement Request System (as it pertains to Pathway) and where appropriate driving adoption of those proposals into the Pathway Roadmap.
The Business Analyst will also play a role in working with the Strategic Management Team in researching the viability of growth opportunities driven by new software capabilities within the Pathway suite or delivered through partner offerings.
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Work with the Product Manager to assist in defining the Roadmap and the priority of developments based on legislative timelines, customer needs, industry focus and Senior Management input.
- Work directly with customers, focus groups and external parties to define and document business requirements as they relate to Pathway.
- Provide Documentation (Functional/Technical Specifications) that can define Pathway software development, guide System Testing requirements and act as input into Release Notes.
- Act as the “go-to resource” for customer and partner enquiries on the process and documentation provided and to finalise the customer sign-off of software projects.
- Brief developers on the requirements and provide clarifications and workarounds interactively through the development process.
- Act as the “go-to resource” for all internal requires on any BA-driven activities.
- Actively work with the R&D Manager(s) to provide any input into scheduling based on requirements.
- Lead the handover as required to System Testing on any software projects as requested by the System Testing Team.
- Work with Pathway resources to gather input into product and project documentation, liaising with their reporting manager as required.
- Provide regular updates in an agreed format with the Product Manager on all on-going Business Analyst Activities.
- Work collaboratively on cross-functional teams to continually provide feedback on ways Pathway’s product functionality, demo content and messaging can be improved
- Maintain a current library of knowledge and documentation relating to all BA activities and ensure all related information is stored in a central location, accessible to the entire Pathway team (unless Infor’s privacy or security policies require secured storage and access in which case, compliance with those policies must be maintained).
- Follow processes to assist those who are responsible for costing/billing of projects.
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5+ years of application software solution development, design or System Testing experience
- Preferably 5+ years of working within the Local Government Industry
- Ability to interpret and understand the customers’ business objectives and how these can be met by Infor solutions to enable the customers’ desired outcomes
- Ability to manage multiple projects and tasks to completion with minimal supervision
- Must possess a creative, energetic and enthusiastic presentation style
- Must possess strong listening skills and conduct transparent communications including strong English language skills (both written and spoken)
- Analytical approach to complex problems and ability to provide logical and cost-effective solutions
- Ability and proven experience interfacing with all levels of management
- Direct experience interacting with software developers, system testers and consultants
- Demonstrate and encourage team working
- Proven ability to perform effectively and responsively in a rapidly changing environment
- Proven ability to develop and maintain effective internal and external business relationships with various levels of management
- Experience working with, and or coordinating the efforts of multiple stakeholders
- Demonstrated history of working with customers and collaborating with extended sales teams to help complete a complex product sale
- Ability to grasp and describe technology and business process concepts using terminology that an operations person or executive can understand
- Naturally curious and eager to learn as well as share knowledge and information which will help the Pathway IBU continue to improve and grow
- It is expected that some travel (in accordance with Infor’s travel policies) will be required
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
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At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
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