In-Demand Customer engagement & success coordinator Jobs in Parramatta, Nsw

Event Manager - 12 month fixed term
Commonwealth Bank —Sydney NSW
- Full-time
- Management
- Leadership
- Communication skills
10d
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Procurement Coordinator
D4C —Sydney NSW
- Full-time
- Microsoft Excel
- Office
- Microsoft Office
- Employee assistance program
Project Coordinator
ProQuest Consulting —Sydney NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Profit sharing
- Opportunities for advancement
Quick Apply
Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Strategic Account manager
Lupo Digital —Sydney NSW
- Full-time
- Google Suite
- Management
- SQL
- Work from home
Solution Sales Executive - CCaaS & Agentic AI
Sprinklr —Sydney NSW
- Full-time
- Management
- Sales
- AI
- Health insurance
- Annual leave
12d
Workplace Coordinator
JLL —Sydney NSW
- Customer service
Branch Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Airfare Specialist
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Sales Team Leader
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Sr. Managed Services Consultant (SaaS / Social & Digital)
Sprinklr —Sydney NSW
- Full-time
- Spanish
- Management
- AI
- Health insurance
- Annual leave
HR Coordinator
First Australian Company —Chatswood NSW
- Full-time
- Recruiting
- Employee assistance program
- Referral program
Quick Apply
Reward Travel Team Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Head Coach
One Playground —Sydney NSW
- Part-time
- Management
- Gym membership
12d
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Full Stack Web Developer (Intern)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program

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customer engagement & success coordinator jobs near parramatta, nsw

Event Manager - 12 month fixed term

Commonwealth Bank -
Sydney NSW

Apply Now

Job Details

Full-time
10 days ago

Qualifications

Management
Leadership
Communication skills
Marketing

Full Job Description

Business Marketing Event Manager

Sydney | Full Time | 12 Month Contract

Do work that matters

Join an industry-leading Event Marketing team delivering high-impact customer engagement programs across Business and Institutional Banking.

Our programs are designed to strengthen customer relationships, increase advocacy, enhance CommBank's reputation and support business growth. Through premium client experiences, sponsorship activations, executive engagements, thought leadership forums and community programs, we connect customers with the people, insights and opportunities that matter most.

As an Event Manager, you will own the end-to-end delivery of a portfolio of strategic customer engagement programs, translating business objectives into meaningful customer experiences that deliver measurable outcomes.

Why join us

Build expertise across strategic event marketing, customer engagement, sponsorship activation, stakeholder management and event leadership.

Belong

Join a high-performing, collaborative team committed to delivering exceptional customer experiences and continuously raising the bar for event excellence.

Shape what’s next

Influence how CommBank engages customers through innovative programs, data-led decision making and industry-leading event experiences.

Role purpose

The Event Manager is responsible for the end-to-end planning, development and delivery of customer engagement programs that support Business Marketing objectives and strengthen relationships with priority customers and stakeholders.

You will lead event strategy, stakeholder engagement, customer experience design, budget management, governance, communications and delivery outcomes across a portfolio of programs.

Working closely with business stakeholders, marketing teams, agencies and suppliers, you will ensure every event delivers a seamless customer experience while achieving agreed commercial, advocacy and engagement objectives.

Key responsibilities

Event strategy & program ownership

Own a portfolio of customer engagement programs from concept through to evaluation
Translate marketing and business objectives into compelling event strategies and experiences
Develop event concepts, engagement approaches and customer experience frameworks
Identify opportunities to enhance customer advocacy, engagement and relationship outcomes
Contribute to the ongoing evolution of Business Marketing's customer engagement strategy

Stakeholder engagement

Partner with Banking, Marketing, Brand, Corporate Affairs and external stakeholders to align event objectives and outcomes
Build trusted relationships across business segments and functions
Provide strategic advice and recommendations on customer engagement opportunities
Present plans, outcomes and recommendations to stakeholders and leadership teams

End-to-end event delivery

Lead all aspects of event planning and execution
Develop project plans, budgets, timelines and delivery frameworks
Manage agencies, suppliers, venues and production partners
Oversee registrations, customer communications, run sheets and execution plans
Ensure exceptional customer experience outcomes across every touchpoint
Provide onsite leadership and issue resolution during event delivery

Governance, risk & compliance

Maintain accountability for event governance and compliance requirements
Ensure appropriate risk assessments and Workplace Health & Safety (HSW) controls are implemented
Manage approvals and compliance obligations in partnership with the Events Team Coordinator
Ensure activity complies with Group policies, legal requirements and operational standards

Reporting, insights & optimisation

Establish success measures for programs and events
Analyse attendance, engagement, advocacy and customer feedback data
Evaluate program performance against agreed objectives
Provide actionable insights and recommendations to optimise future programs
Leverage data and customer feedback to improve customer targeting, program design and event outcomes

Financial management

Develop and manage event budgets
Monitor expenditure and forecasting
Identify efficiencies and maximise return on investment
Manage supplier negotiations and contracts
Deliver programs within approved financial parameters

What you’ll bring

Experience & capability

Demonstrated experience delivering end-to-end events, sponsorship activations or customer engagement programs
Strong project management capability across multiple concurrent programs
Experience managing agencies, suppliers and external partners
Proven ability to deliver exceptional customer experiences in complex environments

Commercial & strategic thinking

Ability to translate business objectives into customer engagement programs
Strong understanding of customer experience, relationship marketing and event strategy
Commercial mindset with the ability to balance customer outcomes, risk and investment

Stakeholder capability

Strong influencing, communication and relationship management skills
Ability to build credibility with diverse stakeholder groups
Confidence managing competing priorities in a fast-paced environment

Mindset

Customer obsessed and outcome focused
Highly organised and solutions oriented
Curious, adaptable and continuously improving
Enjoys working collaboratively in a high-performing team environment

Success measures

Delivery of customer engagement programs that achieve agreed objectives
Strong customer advocacy, engagement and satisfaction outcomes
Events delivered on time, within budget and in accordance with governance requirements
Positive stakeholder feedback and strong business partnerships
High-quality reporting and actionable insights that improve future program effectiveness
Contribution to the continued growth of an industry-leading Event Marketing capability

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 23/07/2026

Apply Now

Refine Your Search

customer engagement & success coordinator jobs in parramatta, nsw

Event Manager - 12 month fixed term

Luxury Cruise Specialists

Procurement Coordinator

Project Coordinator

Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)

Strategic Account manager

Solution Sales Executive - CCaaS & Agentic AI

Workplace Coordinator

Branch Manager

Frequent Flyer Points Advisors & Consultants

Airfare Specialist

Sales Team Leader

Travel Product Coordinator at First Class Travel

Sr. Managed Services Consultant (SaaS / Social & Digital)

HR Coordinator

Reward Travel Team Manager

After Hours International Airfare Consultants

Head Coach

Executive Assistant - Travel & Business Operations

Full Stack Web Developer (Intern)

I want to receive the latest job alert for customer engagement & success coordinator in parramatta, nsw

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