In-Demand Case manager Jobs in Adelaide, Sa

Client Intake Officer | Aged Care & NDIS
My Guardian —Adelaide SA
- Full-time
- Customer service
- Case management
- In-person
Quick Apply
Revenue Officer - Pool (Multiple Intakes)
SA Health —Adelaide SA
- $58,709 - $63,154 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
Impairment Benefit Specialist
Gallagher Bassett —Adelaide SA
- Hybrid work
- Medical terminology
- Employee stock purchase plan
- Health insurance
Rostering Coordinator
Plena Healthcare —Adelaide SA
- Full-time
- Customer service
- Administrative experience
Specialised Dementia Advisor
HammondCare —Daw Park SA
- Part-time
- Computer skills
- Care plans
- Employee assistance program
8d
Associate Midwifery Unit Manager Postnatal Services
SA Health —Adelaide SA
- $107,487 - $114,917 a year
- Part-time
- Nursing
- Teaching
- Nursing
- Commuter assistance
- Employee assistance program
3d
Casual Support Workers – Southern Adelaide (Daw Park / Mitchell Park / Marion)
Haven Link Inclusive Supports —Marion SA
- $34.00 - $60.04 an hour
- First Aid Certification
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
2d
Principal Consultant Conduct and Integrity
SA Health —Adelaide SA
- $125,649 - $130,392 a year
- Full-time
- Leadership
- Communication skills
- Commuter assistance
- Employee assistance program
8d
Sales Associate - Weeks Homes
NEX Building Group —Keswick SA
- Weekend availability
- Sales
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Coordinator NDIS Supports
Housing Choices Australia —Greater Adelaide SA
- $45.58 a year
- Part-time
- Case management
Quick Apply
8d
Casual Medical Records
SA Health —Greater Adelaide SA
- $64,195 - $67,154 a year
- Customer service
Senior Business Analyst (24-month fixed-term contract)
ASC Pty Ltd —Osborne SA
- Contract
- Organisational skills
- Agile
- Construction experience
- Parental leave
7d
First Nations Opportunities - Building Futures Together at AECOM
AECOM —Greater Adelaide SA
- Full-time
- Hybrid work
Rehabilitation Consultant
IPAR —Adelaide SA
- Full-time
- Hybrid work
- Communication skills
- Time management
- Wellness program
- Parental leave
Quick Apply
14d
Injury Management Advisor
QBE —Greater Adelaide SA
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Work from home
4d
Disability Support Worker (Casual)
Heart To Hold Foundation —Greater Adelaide SA
- Up to $45 an hour
- Working with children
- First Aid Certification
- In-person
Quick Apply
2d
People & Capability Manager
Serco Plc —Adelaide SA
- Full-time
- Communication skills
Site Manager
NEX Building Group —Keswick SA
- Education
- Construction Management
- Health insurance
- Parental leave
Site Inspector & Engineering Coordinator
NEX Building Group —Keswick SA
- Organisational skills
- Construction experience
- Communication skills
- Health insurance
- Parental leave
Acting Associate Nurse Unit Manager - Cardiothoracic Theatres
SA Health —Greater Adelaide SA
- $107,487 - $114,917 a year
- Part-time
- Patient care
- Leadership
- Negotiation
7d

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Client Intake Officer | Aged Care & NDIS

My Guardian -
Adelaide SA

Quick Apply

Job Details

Full-time

Qualifications

Customer service
Intake
Case management
Care plans
Communication skills
Negotiation

Full Job Description

About My Guardian

My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect.

As we continue to grow, an exciting opportunity has become available for a motivated and self-driven Client Intake Officer to join our team based in our SA office. In this role, you will work closely with the SA Business Development Managers (BDMs) while being structurally embedded within our Case Management Team. This position plays a critical part in building meaningful relationships and delivering exceptional customer service to prospective and existing Aged Care and NDIS participants across SA.

About the Role

As a Client Intake Officer, you will be the key point of contact for prospective clients and their families, with a heavy focus on face-to-face engagement. You will meet potential clients directly to guide them through the intake and decision-making process, ensuring they feel supported, informed, and confident in choosing My Guardian.

This is a fast-paced, relationship-driven role requiring strong communication skills, attention to detail, and the ability to collaborate across teams—bridging the gap between front-end business development and ongoing case management—while maintaining a high standard of professionalism and care.

Key Responsibilities

Engage with prospective clients primarily through face-to-face meetings, as well as phone and email, to assess their needs and recommend appropriate care solutions.
Provide expert guidance to prospective clients on Support at Home (SaH) Packages, and NDIS services, converting enquiries into active clients.
Work closely with the SA BDM team to pick up warm leads, and act as a seamless link to the wider Case Management Team for ongoing care delivery.
Generate and manage local referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships.Coordinate the onboarding process from start to finish, including documentation, service transitions, waitlist management, and referral prioritisation.
Clearly communicate funding levels, fees, and service inclusions to clients and families during face-to-face consultations.
Maintain accurate CRM records, monitor lead activity, and provide reporting on regional client acquisition and conversion performance.
Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs.

About You

You are client-focused, confident, and proactive, with a genuine passion for face-to-face interaction. You have the ability to build rapport quickly and manage sensitive conversations with empathy and professionalism.
You thrive in a target-driven environment and are comfortable guiding families through complex funding and service information, striking the perfect balance between high-quality care and efficient intake processes.
Minimum 1 year of client intake, case management, or customer-facing experience in a similar sector is preferred.
Demonstrated knowledge of Aged Care (Support at Home / Home Care Packages) funding and NDIS frameworks.
Exceptional customer service, negotiation, and influencing skills.Strong ability to build relationships with multiple internal and external stakeholders.
Excellent interpersonal skills with high levels of resilience.
Professional verbal and written communication skills.

Why join us?
- Competitive salary package
- Career growth opportunities
- Supportive and positive office culture
  
  If this sounds like the perfect opportunity for you, we would love to hear from you. Apply now by submitting your resume.
  Please note that only shortlisted candidates will be contacted.

Quick Apply

Refine Your Search

case manager jobs in adelaide, sa

Client Intake Officer | Aged Care & NDIS

Revenue Officer - Pool (Multiple Intakes)

Impairment Benefit Specialist

Rostering Coordinator

Specialised Dementia Advisor

Associate Midwifery Unit Manager Postnatal Services

Casual Support Workers – Southern Adelaide (Daw Park / Mitchell Park / Marion)

Principal Consultant Conduct and Integrity

Sales Associate - Weeks Homes

Coordinator NDIS Supports

Casual Medical Records

Senior Business Analyst (24-month fixed-term contract)

First Nations Opportunities - Building Futures Together at AECOM

Rehabilitation Consultant

Injury Management Advisor

Disability Support Worker (Casual)

People & Capability Manager

Site Manager

Site Inspector & Engineering Coordinator

Acting Associate Nurse Unit Manager - Cardiothoracic Theatres

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