In-Demand Account resolution specialist Jobs

Service Management Specialist (Targeted)
University of Sydney —Darlington WA
- $117,133 - $127,610 a year
- Full-time
- Management
- Analysis skills
- University
7d
GLO ANZ Logistics Specialist
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Customer Support Specialist
Broadridge —Castlereagh NSW
- Full-time
- Customer service
- No degree
- AI
Fraud and Privacy Specialist
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Café
- Communication skills
- Time management
- Parental leave
7d
Account Manager
Onsite Rental Group PTY Ltd —Wangara WA
- Full-time
- CRM software
- Sales
- Communication skills
Quick Apply
Customer Success Specialist
Clio —Sydney NSW
- $88,000 - $119,000 a year
- Full-time
- Hybrid work
- Communication skills
10d
Senior Product Sales Specialist (Employee Service)
Zendesk —Melbourne VIC
- Full-time
- Remote
- Management
- Sales
- Education
Accounts Receivable Specialist
YETI —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- ERP systems
13d
Workday Finance Specialist
The Walter and Eliza Hall Institute of Medical Research —Victoria
- Full-time
- No degree
- Organisational skills
- Communication skills
Investor Services Specialist
Colonial First State —Sydney NSW
- Full-time
- Hospitality
- Customer service
- In-person
Account Manager - Karratha/Port Hedland
Onsite Rental Group PTY Ltd —Karratha WA
- Full-time
- Remote
- CRM software
- Sales
- Communication skills
Quick Apply
Infrastructure Support
Aged Care Quality and Safety Commission —Brisbane QLD
- $99,784 - $112,571 a year
- Call employer
- Management
- Microsoft Office
- No degree
14d
Senior Claims Specialist – Financial Lines
AXA —Melbourne VIC
- Evenings as needed
- Business
- Communication skills
Sr. Technical Support Specialist (Fluent in Mandarin)
OpenText —North Sydney NSW
- Rotating roster
- Salesforce
- Engineering
- SQL
Land Solutions, Right of Way Acquisition Specialist (Wind) – Minnesota
Atwell, LLC —Atwell WA
- $35 - $40 an hour
- Research
- Bachelor's degree
- Organisational skills
- Tuition reimbursement
- Annual leave
13d
SEO Executive - Sydney
Online Marketing Gurus —Sydney NSW
- Full-time
- Administrative experience
- Communication skills
- Marketing
Quick Apply
IT Support Representative
King Living —Turrella NSW
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
Contract Specialist
Accenture —Melbourne VIC
- Full-time
- Education
- Bachelor's degree
10d
Customer Support Specialist - Japanese & English Speaker (Mandarin a Strong Plus)
Red Hat, Inc. —Remote
- Contract
- Remote
- Customer service
- English
- Communication skills
Land Solutions, Right of Way Acquisition Specialist – San Antonio, TX (South Texas)
Atwell, LLC —Atwell WA
- $35 - $40 an hour
- Bachelor's degree
- No degree
- AI
- Tuition reimbursement
- Annual leave

I want to receive the latest job alert for account resolution specialist

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

account resolution specialist jobs near

Service Technician jobs in Sydney NSW

Causal Chinese Speaker jobs in Sydney Nsw

Japanese Speaker jobs in Melbourne City Centre Vic

Native Speaker Of Cantonese jobs in Melbourne Vic

Pick Packer Hindi Speaker jobs in Blacktown Nsw

Indonesian Speaker jobs in Petersham Nsw

Senior Product Specialist jobs in Hallam Vic

Senior Financial Accountant jobs in Melbourne Vic

Senior Engineer, Mechanical Design jobs in Sydney Nsw

Senior Product Specialist jobs in Altona Vic

Documentation Specialist Software Melbourne jobs in Melbourne Vic

Senior Product Specialist jobs in Richmond Vic

Service Manager jobs in Geelong Vic

Case Manager No Experience jobs in Melbourne Vic

Service Manager jobs in Geraldton Wa

Service Manager jobs in Gold Coast Qld

Customer Service Officer Council jobs in Melbourne Vic

Project Manager Council jobs in Sydney Nsw

Service Manager jobs in Melbourne Vic

Area Manager jobs in Melbourne Vic

Service Management Specialist (Targeted)

University of Sydney -
Darlington WA

Apply Now

Job Details

Full-time
$117,133 - $127,610 a year
7 days ago

Benefits

Salary packaging

Qualifications

Jira
Power BI
Management
Analysis skills
ITIL
ServiceNow
Communication skills
Workday

Full Job Description

Full-time, continuing role within Information and Communications Technology (ICT) at the University of Sydney
Location: [ Darlington/Camperdown/Sydney Travel ] on Traditional Custodians Country
Base s alary from $117,133 - $127,610 + 17% Superannuation

This is a Targeted Aboriginal and Torres Strait Islander Position. While we welcome applications from all candidates, this is a targeted role for Aboriginal and Torres Strait Islander people. As part of our commitment to diversity and inclusion, Aboriginal and Torres Strait Islander candidates will be assessed as a priority. This Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977.

About the opportunity

Solve by Talent is partnering with the University of Sydney to recruit Service Management Specialists to join a newly established Digital Engagement function within Information and Communications Technology (ICT).

Join a newly established Digital Engagement function within ICT and help improve how technology services are experienced across the University. Working alongside Engagement Partners, you will streamline ICT processes, coordinate the resolution of complex requests, and identify opportunities to improve how stakeholders engage with ICT. Through strong relationships and a continuous improvement mindset, you will help deliver more efficient, transparent, and user-centred ICT services across the University.

Your key responsibilities will be to:

W ork closely with Engagement Partners, faculties, schools and professional service teams to improve ICT service experiences.
C oordinate the resolution of complex ICT requests, incidents and cross-team service issues.
I dentify recurring trends, service gaps and opportunities for continuous improvement .
S implify and improve ICT processes to create more efficient and transparent stakeholder experiences.
B uild and maintain effective relationships across diverse stakeholder groups within assigned portfolios.
S upport culturally appropriate engagement and communication practices when working with Aboriginal and Torres Strait Islander peoples and communities.
Monitor service performance, identify risks and contribute to ongoing service improvement initiatives.
Map and continuously improve end-to-end ICT service pathways, reducing handoffs and friction for Faculties and Professional Service Units.
Develop and maintain reports and dashboards (e.g. Power BI) to provide clear insights into service demand, trends and performance.
Contribute to regular reporting on demand and service performance, supporting prioritisation and resource allocation across the Engagement function.
Develop knowledge articles, process guides and supporting materials to improve stakeholder self-service and understanding of ICT processes.
H elp educate stakeholders on the ICT service model, including appropriate pathways for requests, incidents and escalations.
Contribute to service standards, governance and consistency across faculties, schools and professional service units

Why work with us

We are committed to creating a culturally safe, supportive and inclusive workplace for Aboriginal and Torres Strait Islander staff.

Key benefits include:

G enerous cultural leave and flexible working arrangements
A ccess to Indigenous professional and career development programs, including mentoring, L eadership programs, and development funding
P articipation in an internal Indigenous staff network, providing cultural connection, peer S upport and professional development opportunities
YURA network (promoting sharing of experiences, and professional support for Aboriginal and Torres Strait Islander staff members)
T ax-efficient salary packaging options for cars, laptops, and additional contributions to your superannuation fund

About you

Experience in Service Management, ICT, Shared Services, or similar customer-focused technology environments, with demonstrated experience delivering service improvements.
Experience working with ServiceNow, Jira, Clarity, Power BI, or similar service management and reporting platforms.
Strong process improvement mindset, with the ability to identify inefficiencies and streamline service delivery.
Strong problem-solving, analytical and critical thinking skills.
Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, user-focused narratives
Experience creating reports, dashboards and data visualisations (e.g. Power BI) to support decision-making.
Understanding of ITIL and contemporary Service Management principles, with the ability to identify and streamline inefficient processes.
Demonstrated ability to analyse service data, identify trends, and translate insights into meaningful outcomes for non-technical audiences.
Experience building and maintaining effective relationships across diverse stakeholder groups within complex organisations.
An understanding of, and respect for, the diverse cultures, histories, and perspectives of Aboriginal and Torres Strait Islander peoples, with the ability to contribute positively within a collaborative team environment.

How to apply

If you're looking for an opportunity to contribute to meaningful work while building your career in a world-class university environment, we would love to hear from you.

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

Accessibility and inclusion

The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know.

This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Camila Ga rcia [email protected]

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ+ . We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion .

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University.

Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Tuesday 21 July 2026 11:59 PM

Apply Now

Refine Your Search

account resolution specialist jobs

Service Management Specialist (Targeted)

GLO ANZ Logistics Specialist

Customer Support Specialist

Fraud and Privacy Specialist

Account Manager

Customer Success Specialist

Senior Product Sales Specialist (Employee Service)

Accounts Receivable Specialist

Workday Finance Specialist

Investor Services Specialist

Account Manager - Karratha/Port Hedland

Infrastructure Support

Senior Claims Specialist – Financial Lines

Sr. Technical Support Specialist (Fluent in Mandarin)

Land Solutions, Right of Way Acquisition Specialist (Wind) – Minnesota

SEO Executive - Sydney

IT Support Representative

Contract Specialist

Customer Support Specialist - Japanese & English Speaker (Mandarin a Strong Plus)

Land Solutions, Right of Way Acquisition Specialist – San Antonio, TX (South Texas)

I want to receive the latest job alert for account resolution specialist

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected