APS6
$99,784 to $112,571
Brisbane, Sydney, Canberra, Hobart, Melbourne, Adelaide, Perth
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.
We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.
We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
Provides escalated support along with operational management of the Commission’s core infrastructure platforms including connectivity and Microsoft 365 through a range of channels including remote and face-to-face attendance in local and interstate offices. The team provides technical expertise and drives continuous improvement through automation, integration, and related monitoring – this is to ensure stability and performance of various systems that underpin digital services across the organisation.
About the Role
The Infrastructure Support Specialist provides technical leadership, coordination, and exercises independent judgement in the delivery of infrastructure support services. The role is responsible for ensuring the stability, resilience, and quality of ICT infrastructure services through hands-on technical expertise, effective management of incidents and problems, and support of continuous service improvement.
The position plays a critical role in major incident management, problem investigations, and on-call escalation support, ensuring timely resolution and communication of critical ICT issues. The role exercises sound judgement, manages risk, and contributes to the continuous improvement and strategic direction of infrastructure services in alignment with APS Integrated Leadership System expectations for APS6.
Position Duties
M365 Platform Management & Support
Provide authoritative technical oversight of the Microsoft 365 suite including Exchange Online,
Teams, SharePoint, OneDrive, Purview and Power Platform components
Manage escalated support for issues affecting M365 functionality, availability, and user experience
Coordinate tenant-level configurations, policy compliance, and integration with identity and security services
Lead efforts to optimise the M365 environment for collaboration, security, automation, and governance.
Infrastructure Services
Maintain reliable operation of infrastructure services including identity (Entra ID), endpoint management (Intune), and network services
Oversee patching, performance, health, and monitoring across infrastructure platforms
Lead readiness activities for platform upgrades, new capability rollouts, and transitions to modern cloud services.
Service Integration & Technical Leadership
Coordinate technical integration across internal teams and managed service providers to deliver cohesive digital support services
Guide and mentor other Digital support staff in Microsoft cloud technologies and ITSM best practices
Promote knowledge sharing, standardisation, and the development of automated or self-service solutions.
Problem, Incident & Change Management
Drive root cause analysis and problem resolution to reduce recurrence of issues
Play a key role in major incident response, particularly across infrastructure and M365 platforms
Evaluate change impacts across interconnected systems and support CAB participation with technical advice.
Governance, Security & Reporting
Ensure adherence to Commission ICT policies, security controls, and governance frameworks
Monitor configuration compliance, and audit logs for key platforms
Deliver reporting and insights to inform decision-making, service quality, and operational KPIs.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Tertiary qualifications in Information Technology, industry certifications and/or equivalent industry experience in similar roles
Extensive experience administering and supporting M365 services (Entra, Exchange Online, Teams, SharePoint, Intune, Purview)
Knowledge of M365 governance, security, and compliance features
Ability to translate business needs into M365 configurations and policies
Strong background in enterprise IT operations including identity, endpoints, and connectivity
Strong communication skills, with the ability to convey complex M365 and infrastructure topics to both technical and non-technical stakeholders
Experience working with internal business areas, digital teams, and external providers
Understanding of ICT service management, risk mitigation, and change governance processes
Ability to align technical operations with strategic digital and business objectives.
Position Notes:
Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by 11.30pm (AEST) Monday 13 July 2026.
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Scott Powell by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
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