In-Demand Technical support Jobs in Broadmeadows, Vic

Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
IT Support Officer
The GEO Group Australia Pty Ltd —Melbourne VIC
- $85,000 - $95,000 a year
- Part-time
- Microsoft Office
- SharePoint
9d
L1 Desktop Support Engineer (Band 1) – Full-Time | Melbourne | Australian Citizenship Required
Impelsoft Pty Ltd —Melbourne VIC
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Microsoft Office
- Bachelor's degree
Quick Apply
IT Support Technician
City Cable Australia —Box Hill VIC
- $55,000 - $70,000 a year
- Full-time
- English
- Education
- In-person
Quick Apply
Systems Administrator, Digital Health
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Administrative experience
- Recruiting
9d
IT Risk & Compliance Specialist - EMMBR
EMMBR —Melbourne VIC
- From $7,900 a month
- Full-time
- Analysis skills
- In-person
- Health insurance
- Life insurance
Quick Apply
IT Support Technician
Wintringham —North Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- First Aid Certification
- No degree
- Communication skills
- Employee assistance program
7d
System Administrator
Compass Group Australia —Parkville VIC
- Full-time
- Azure
- Communication skills
- Hospital experience
6h
Network and Systems Support Engineer
FinXL —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Bachelor's degree
- Communication skills
IT Support Technician
Blue Whale Technologies Ltd —Melbourne VIC
- $5,500 - $6,000 a month
- Contract
Quick Apply
7d
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
IT Support Technician - Support Helpdesk
Beyond the Box —Essendon VIC
- Remote
- Working with children
- Communication skills
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Senior Paraplanner – Technical & Advice Support
Focus Financial Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Senior Paraplanner – Technical & Advice Support
Focus Partners Australia & Escala Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Quick Apply
Payroll Systems Administrator
Metro Trains Melbourne —Melbourne VIC
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
9d
People Systems Administrator
Metricon —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Part Time - Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $25 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
7d

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Principal Technical Support Engineer

Rocket Software -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

DB2
Customer service
Microsoft SQL Server
Research
Technical support
CICS
Product development
LDAP
Web services
Communication skills
MySQL

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Principal Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions. The Engineer will act as the technical subject matter expert on multiple products.

This role requires highly skilled and professional engineer to provide technical support to our enterprise customers using our COBOL and Enterprise solutions. The engineer will acquire in-depth knowledge of our products and deliver the best advice to our customers' issues. The engineer must be a good team player, willing to learn and share knowledge. The engineer will work with Development and Product Management to address product defects and enhancement requests. The engineer will also work with Sales, PreSales and Professional Services to address any concerns and thus the facilitating closure of sales and services.

Overview:

Customers run their most critical applications, often modernized from mainframe environments, on Enterprise Server. These systems power essential business operations and must be available around the clock. Because of this, our customers rely on us for fast, expert, 24x7 support to keep their mission critical workloads running smoothly. When a Severity 1 issue occurs, they expect immediate and effective action to protect their business, and we are the team they trust to deliver it.

Key Responsibilities:

Customer Support & Issue Resolution

Deliver advanced technical support across the Enterprise Server, Enterprise Developer, and Visual COBOL product families.
Lead customer calls and troubleshooting sessions for production and Severity 1 issues.
Validate the customer’s environment, error messages, and impact statements to accurately assess the issue.
Independently reproduce, analyse, and resolve complex and urgent technical problems.
Research solutions using internal documentation, knowledge bases, and diagnostic tools.
Develop reproducible test cases and submit high‑quality defect reports to R&D when required.
Recommend, prepare, and implement effective solutions to restore service.
Act as an escalation point for critical incidents and guide customers through resolution.

Customer Engagement & Communication

Set clear expectations with customers and ensure they understand the status and next steps.
Serve as a designated technical contact for strategic customers when required.
Lead customer escalation meetings with confidence and clarity.
Provide clear, concise communication in both written and verbal form.

Collaboration & Knowledge Sharing

Work closely with Product Development Managers and Engineering teams on product issues and enhancements.
Contribute technical articles, troubleshooting guides, and other content to the Knowledge Repository.
Regularly support and contribute to internal training initiatives.
Mentor, coach, and support other Support Engineers across all levels.
Organize and facilitate team sessions when cross‑functional support is needed.

Leadership & Continuous Improvement

Lead internal or cross‑functional projects as assigned, occasionally acting as a team or project lead.
Continuously expand your expertise across Rocket Software products through self‑directed learning.
Support weekend on‑call rotations on an as‑needed basis.

Required Qualifications & Experience:

Technical Expertise

Solid hands-on experience with programming languages such as COBOL, PL/I, C/C++ and Java
Strong working knowledge of relational database technologies: DB2, SQL Server, MySQL, Oracle.
Proficient with operating systems including Windows and UNIX/Linux.
Experience with mainframe technologies such as CICS, JCL/JES, IMS.
Understanding of security concepts for securing systems and network communication.
Working knowledge of Message Queues, Web Services, and LDAP.
Ability to diagnose and resolve network connectivity issues.

Professional Skills

Excellent written and verbal communication skills with strong customer service instincts.
Exceptional analytical and problem‑solving abilities, with the ability to identify root causes and define corrective actions.
Strong presentation and stakeholder management skills.
Able to remain calm and effective under pressure, particularly during customer outages or high‑impact scenarios.

#LI-Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

technical support jobs in broadmeadows, vic

Principal Technical Support Engineer

Service Desk Analyst

IT Support Officer

L1 Desktop Support Engineer (Band 1) – Full-Time | Melbourne | Australian Citizenship Required

IT Support Technician

Systems Administrator, Digital Health

IT Risk & Compliance Specialist - EMMBR

IT Support Technician

System Administrator

Network and Systems Support Engineer

IT Support Technician

TIM Engineer / Desktop Support Engineer

IT Support Technician - Support Helpdesk

Level 1 Windows Network Support

Network Support Level 1

Senior Paraplanner – Technical & Advice Support

Senior Paraplanner – Technical & Advice Support

Payroll Systems Administrator

People Systems Administrator

Part Time - Field Computer/IT Technician

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