In-Demand Business systems analyst Jobs in Cockburn, Wa

Service Desk Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Service Desk Analyst
Brightwater Care —Inglewood WA
- Up to $18,550 a year
- Full-time
- Customer service
- Communication skills
12d
Senior Business Analyst
Compass Group Australia —Perth WA
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- ERP systems
Business Analyst - 12 Month Contract
Axsys —Perth WA
- Contract
- Organisational skills
- Software development
- Agile
- Parental leave
6d
Analyst Rail Control Data
BHP —Perth WA
- Microsoft Office
- Master's degree
- SQL
- Parental leave
People Systems Lead
Juniper —Balcatta WA
- From $129,375 a year
- Full-time
- Microsoft Excel
- SQL
- Communication skills
Delivery Enablement & Advisory Senior Analyst
Water Corporation —Leederville WA
- $135,693 a year
- Business
- Communication skills
- Analytics
- Annual leave
- Work from home
14d
Business Analyst - Construction
ABN Group —Perth WA
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Health insurance
- Annual leave
7d
Business Analyst - 12 Month Contract
MYOB —Perth WA
- Contract
- Hybrid work
- Organisational skills
- Software development
- Agile
- Parental leave
6d
LIMS Analyst
SGS —Perth Airport WA
- Full-time
- Laboratory
- Laboratory experience
- SQL
- Parental leave
Quick Apply
12d
ServiceNow ITOM
Infosys —Perth WA
- $129,311 - $142,018 a year
- Azure
- DevOps
- AWS
- Health insurance
- Parental leave
Help Desk Analyst
Corrs Chambers Westgarth —Perth WA
- Full-time
- Communication skills
- Parental leave
12d
Transport Data Analyst
Sands Fridge Lines Pty Ltd —Forrestfield WA
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Quick Apply
Analyst, Group HR Systems
First Quantum Minerals Ltd. —Perth WA
- Full-time
- Computer science
- ERP systems
- Analysis skills
Transcription Coordinator
Epiq Systems, Inc. —Perth WA
- Full-time
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Senior Analyst | Controls Assurance - IT Auditor | Perth
Deloitte —Perth WA
- Parental leave
Pricing & Cost Control Analyst
L3Harris Technologies —Fremantle WA
- Microsoft Excel
- ERP systems
- Finance
- Health insurance
SAP HR Systems Analyst
Lycopodium —Perth WA
- Full-time
- Bachelor's degree
- Business
- Time management
- Parental leave
6d
Cyber Security Analyst
Perenti Group —Perth WA
- Contract
- Azure
- Analysis skills
- Machine learning
- Health insurance
- Parental leave
14d
System Analyst - Success Factors
Macmahon Holdings Limited —Perth WA
- Monday to Friday
- Data analysis skills
- Communication skills
- Parental leave
- Fuel discount

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business systems analyst jobs near cockburn, wa

Service Desk Analyst

Royal Automobile Club of WA -
West Perth WA

Apply Now

Job Details

Full-time

Qualifications

Jira
ConnectWise
Microsoft Office
ServiceNow
Communication skills
Help desk

Full Job Description

As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels.

This will start as a 12 month maximum term role.

What will you be doing?

Operating as the primary point of contact for RAC IT helpdesk support through telephone, online, or face-to-face interactions, ensuring SLAs (Service Level Agreements) are met for all support queries.
Efficiently resolving end-user issues and enquiries promptly, addressing service requests by guiding users to resolve their issues in accordance with established procedures.
Educating and assisting end-users on equipment operation and common troubleshooting techniques, keeping detailed records of faults, solutions, and contact information.
Maintaining a high degree of customer service, adhering to SLAs for all hardware/software installations, and delivering professional service by ensuring timely updates and realistic resolution timelines.
Acting as a proficient liaison between end users and service providers, updating and managing internal hardware and software support documentation, and recording known issues and solutions in the knowledge base.
Engaging in continuous team training initiatives, sustaining a proficient understanding of both new and existing RAC Standard Operating Environment (SOE), and identifying and documenting trends experienced by end-users.
Prioritising and managing P1 and P2 incidents while handling stakeholder communications, and developing and maintaining strong, effective working relationships with key stakeholders.

What are we looking for in you?

Experience in diagnosing needs through effective conversation and questioning, managing customer expectations, and delivering IT Service Desk support using ITSM toolsets (e.g., ServiceNow, Jira Service Desk).
Previous experience in a helpdesk environment, with expertise in troubleshooting Windows operating systems, network connectivity issues, and hardware-related concerns.
Strong understanding of Active Directory, Microsoft Office Suite, and common business applications, with knowledge of remote desktop services (e.g., ConnectWise).
Sound technical knowledge of desktop hardware and both standard and customised software. Skilled in problem-solving, analysing complex technical issues, and creating innovative solutions.
Exceptional interpersonal and communication skills, with a customer-centric approach and ability to manage multiple problems and prioritise issues effectively.
Team player with a collaborative mindset, proficient in working with cross-functional teams and stakeholders, exhibiting professionalism, reliability, and commitment to confidentiality and data security.
Action-oriented with a sense of urgency and high energy, able to adapt approach to shifting demands, communicate effectively, plan and align work with organisational goals, and anticipate and adapt to innovations in technology.
This position has a rotating roster for start and finish times and is required to be in the office 100%. Post probation you would go onto a night shift roster to support our staff working at night.

What are we looking for in you?

Work with cutting-edge technologies and be part of a team driving digital transformation across RACWA.
Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.
Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.
Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.
Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees.
Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.
Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission.

About RAC

RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact [email protected]. #LI-JC1

Apply Now

Refine Your Search

business systems analyst jobs in cockburn, wa

Service Desk Analyst

Service Desk Analyst

Senior Business Analyst

Business Analyst - 12 Month Contract

Analyst Rail Control Data

People Systems Lead

Delivery Enablement & Advisory Senior Analyst

Business Analyst - Construction

Business Analyst - 12 Month Contract

LIMS Analyst

ServiceNow ITOM

Help Desk Analyst

Transport Data Analyst

Analyst, Group HR Systems

Transcription Coordinator

Senior Analyst | Controls Assurance - IT Auditor | Perth

Pricing & Cost Control Analyst

SAP HR Systems Analyst

Cyber Security Analyst

System Analyst - Success Factors

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