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Retail Manager

DAF-Jones Lang LaSalle (WA) Pty Ltd -
Perth WA

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Job Details

Full-time

Qualifications

Microsoft Excel
Management
Customer service
Microsoft Office
Conflict management
Organisational skills
AI
Business
Financial acumen
Communication skills
Property management
Time management

Full Job Description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Title: Retail Manager

Business unit: Property & Asset Management

Reporting to: Centre Manager

Location: Floreat Forum, WA

Role Overview

The Retail Manager is responsible for the ongoing retail management component Floreat & West Leederville. This includes building, maintaining and managing effective relationships with our retail tenants, monitoring and analysing budgets to assist with the management of the asset’s financial performance and delivering initiatives such as lease adherence, retailer engagement strategy, retailer assignments.

Duties & responsibilities

What this job involves –Delivery of the property's business plan objectives and supporting the execution of the operational and capital expenditure budgets.

Snapshot of the role:

Retailer Engagement & Centre Presentation

Develop a Customer Strategy & Engagement plan and communicate with retailers where applicable

Ensure the centre presents to a high level and communicate with centre departments to ensure items actioned

Collaborate with CML and identify usage gaps in centre offering to incubate prospective retailers

Ensure retailers comply with their lease obligations in terms of presentation

Retailer Relations

Drive the development of a Retail Engagement Strategy and implement initiatives with the support of the CM team

Proactively analyse the performance of retailers/precincts and make recommendations for improvements

Work with external consultants and implement any recommendations to improve retailer productivity and presentation

Coordinate retailers impacted by base building maintenance or works

Develop and maintain positive relationships with retailers to ensure that all opportunities are explored to improve productivity

Ensure retailers adhere to their lease terms

Analyse and review retailer performance and proactively manage poor performing retailers to minimise rental abatement requests

Analyse and review retailer performance and proactively manage those retailers who have the potential to improve their business model

Lead the Assignment of Lease process by working with the Centre Manager to review prepared documentation and meeting with the Assignees and Assignors

Manage and on board new retailers to the centre including prior to opening and stabilisation of tenancy performance

Implement, manage and monitor retailer educational workshops

Work with the Centre Manager on all retailer related issues as required

Seek resolution following customer complaints with retailers

Retail Management General Duties

Assist in the preparation of detailed asset plans, turnover forecasts, budget and financial reports

Through CALA raise rental invoices, sundry and interest charges and any lease administration

Check all rental statements before sending to tenants to ensure accuracy

Process all applicable charges for tenants in accordance with the lease and calculate and charge interest to tenant accounts when applicable

Raise purchase orders and set up of contracts in MRI when required and manage outstanding purchase orders report

Undertake reconciliation of tenant accounts when required

Ensure all AP Invoices are processed in a timely manner and coded to the correct account code. Follow up any issue raised by contractors in relation to their invoice. Ensure Operations Manager/Centre Manager has approved invoices before authorisation for payment

Compilation of tenancy set up form’s, sundry charges & credits etc. and any other forms required by Accounts Department for sign off by Centre Manager

Manage and actively pursue rental arrears. Update Portfolio Accountant with Lease and/or operating costs information in a timely and accurate manner pursuant to the Lease

Produce insights and trends on monthly and annual sales performance of retailers and any associated commodity groups

Maintain current knowledge of competitor activity, development and potential impacts

Contribute to the operational asset leasing process to ensure the vision is achieved in the retail mix

Financial delivery – work with the Centre Manager for the delivery of annual budgets, quarterly forecasts and financial reporting as required

Provide support to the Centre Manager and be the first point of contact in absence of Centre Manager

Be the point of escalation of management of high risk tenants, tenant arrears and rental abatements with the Centre Manager

Any other reasonable duties as required

Performance objectives

Client Focus and Relationship Management

Ability to manage and resolve conflict and balance between retailer and client requirements

Demonstrates proactive and professional approach to customer service

Excellent client relationship management skills and the desire to achieve exceptional results

Project Management and Organisational Skills

Excellent time management and organizational skills to prioritise work and meet tight deadlines

Ability to work independently, multi-task, and in a high-pressure environment

Problem Solving and Strategic Thinking

Strong problem solving skills

Proven ability to initiate and follow through with improvement initiatives

Key skills

Superior communication and client servicing skills

Financial acumen and analysis

Passion for quality – has an eye for detail to make sure the best delivery of services

Self-motivated; confident and energetic

Ability to effectively deal with stressful situations and conflicting demands

Flexible – able to adapt to rapidly changing situations

Strongly goal-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

Employee specification

Previous property management experience is highly desirable with a thorough knowledge of all property related functions

Current Real Estate Agents Representative Certificate or Real Estate License

Degree in Property, Business, Management or related discipline desirable

Has experience working in retail related asset or retailer environment

Excellent reporting and Microsoft Office skills, particularly in Excel

Location:

On-site –Perth, WA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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