Are you a strategic leader with a passion for operational excellence and driving high-performance teams?
SKG Services is expanding, and we’re on the lookout for an exceptional Operations Manager to join our fast-paced, national organisation. With a strong footprint across the cleaning, maintenance and security, sectors, we are trusted by some of Australia’s most respected clients to deliver consistent, compliant, and high-quality services.
This leadership opportunity is for someone who thrives on results, takes pride in building strong teams, and is committed to exceeding client expectations with a strong background in retail, commercial, facilities management, property services or multi-site operations. You’ll play a key role in steering day-to-day operations while ensuring service excellence, profitability, and compliance across your region.
Key Responsibilities:
- Lead and support Customer Service Managers and Site Managers to meet objectives and KPIs.
- Oversee service delivery across key sites and maintain strong client relationships.
- Manage and monitor employees, subcontractors and suppliers to ensure performance standards.
- Conduct site audits, manage incident reporting, and ensure safety practices are upheld.
- Drive operational efficiency by working within budgetary guidelines.
- Monitor staff rosters and payroll data to ensure compliance with awards and work agreements.
- Support onboarding of cleaning staff with a focus on compliance and retention.
- Champion continuous improvement, innovation, and WHS practices across all sites.
Skills & Competencies:
- Strong leadership and supervisory experience across dispersed teams.
- Excellent communication, negotiation, and client relationship skills.
- Proven Managing teams
- High-level understanding of Quality, Environment & WHS systems.
- Compliance focus
- Proven ability to manage budgets, interpret Awards, and deliver KPIs.
- Proficient computer skills with confidence using operations software.
To Succeed in This Role, You Will Have:
- Demonstrated experience in a senior operations or multi-site management role (preferably in cleaning, facilities, or services).
- Knowledge of the Cleaning Services Award.
- Strong attention to detail, problem-solving ability, and a customer-first mindset.
- A proactive and strategic approach to operational performance and risk management.
Why SKG Group?
- Join a rapidly growing national company with a strong reputation in the industry.
- Work alongside a supportive and experienced leadership team.
- Make a direct impact in shaping service standards, client outcomes, and team culture.
- Career growth and development opportunities within a values-led organisation.
We encourage applications from Aboriginal and Torres Strait Islander people. We pride ourselves on creating an inclusive workplace that provides equal opportunities to all, regardless of age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or any other aspect of diversity.
Pay: $79,453.37 – $120,000.00 per year
Benefits:
Work Location: In person
