In-Demand Manager servicenow Jobs in Parramatta, Nsw

Service Delivery Manager
Capgemini —Sydney NSW
- Hybrid work
- Management
- Leadership
Resilience Manager
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Management
Quick Apply
6d
Manager - Service Management - Cloud
Interactive Pty Ltd —St Leonards NSW
- Management
- AI
- Leadership
IT Product Manager
Munich Re —Sydney NSW
- Full-time
- Management
- PMP
- Administrative experience
Service Manager Voice & Data
Optus —Macquarie Park NSW
- Management
- PMP
- Engineering
- Parental leave
1d
Service Delivery Manager
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Management
- Leadership
ServiceNow Delivery Lead
Cognizant —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Agile
6h
SIAM Process Manager - Problem Manager
Kinetic IT —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Employee assistance program
- Employee discount
Senior Account-Based Marketing Manager
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
Project Control Lead
Transport For NSW —Macquarie Park NSW
- $163,145 - $177,826 a year
- Full-time
- PMP
- No degree
- Agile
6d
Incident Co-ordinator
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Management
- Databases
- Organisational skills
- Health insurance
- Parental leave
Education and Training Manager
Le Creuset —Sydney NSW
- Part-time
- Hospitality
- Management
- Sales
12d
IT Asset Management (ITAM) – Senior Consultant
KPMG Australia —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Parental leave
Quick Apply
Incident Cordinator
Infosys —Sydney NSW
- $90,243 - $98,861 a year
- Management
- Databases
- Organisational skills
- Health insurance
- Parental leave
6d
Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
Partner Sales Manager (Re-seller) - ANZ
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
Quick Apply
Governance Products & Enablement | Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
- Annual leave
- Work from home
ICT Systems Test Engineer
Infotrust —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Microsoft Access
- Azure
- In-person
- Parental leave
Quick Apply
14d
Technical Support Officer
Colliers —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
12d
Senior MuleSoft Developer
Delivery Centric Technologies —Sydney NSW
- Full-time
- Computer science
- Oracle
- Computer Science
Quick Apply
6d

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Service Delivery Manager

Capgemini -
Sydney NSW

Apply Now

Job Details

Qualifications

Knowledge management
Management
ServiceNow
Leadership

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Roles and Responsibilities:

Modern EUC platform ownership across device management/support, request fulfilment, packaging, M365 administration, on‑site/dispatch support.
Own the end‑to‑end EUC and Service Desk service lifecycle (design/transition/run), including operating model, governance, and integration with third‑party vendors/service desks.
Lead Service Desk performance as the single point of contact: ensure tickets are received, categorised, prioritised, logged, monitored, resolved/escalated, and closed within agreed time limits.
Drive EUC operations & engineering outcomes across device management, OS/app updates and rollout, software distribution, application packaging, IMACDs, procurement, and on‑site/dispatch services
Own and continuously improve tooling, knowledge, and automation (ServiceNow, knowledge management, chatbot/remote support enablement, and integrations) to lift user experience and efficiency

Your Profile

Qualifications and Experience:

Provide industry-leading thought leadership across End User Computing and Service Desk services, shaping target operating models, user experience strategy, and technology roadmap aligned to modern workplace and enterprise service management best practices.
Proven leadership as a Service Owner / Service Desk / EUC lead in a large enterprise environment with strong stakeholder and vendor management.
Demonstrated capability operating a Service Desk as single point of contact, providing reactive/proactive support and clear communications to users in business-friendly language.
Deep EUC technical breadth across device management/support, collaboration/M365 administration, application packaging, on‑site/dispatch support, and conferencing services support.
Balance service excellence and financial outcomes, translating operational performance, risk, and improvement initiatives into clear business value, margin protection, and sustainable service growth.

What you’ll love about working here

You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Apply today!

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

Apply Now

Refine Your Search

manager servicenow jobs in parramatta, nsw

Service Delivery Manager

Resilience Manager

Manager - Service Management - Cloud

IT Product Manager

Service Manager Voice & Data

Service Delivery Manager

ServiceNow Delivery Lead

SIAM Process Manager - Problem Manager

Senior Account-Based Marketing Manager

Project Control Lead

Incident Co-ordinator

Education and Training Manager

IT Asset Management (ITAM) – Senior Consultant

Incident Cordinator

Team Lead, IT Application Production Support

Partner Sales Manager (Re-seller) - ANZ

Governance Products & Enablement | Manager

ICT Systems Test Engineer

Technical Support Officer

Senior MuleSoft Developer

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