In-Demand Ict service manager Jobs in Petrie, Qld

ITSM Operational Specialist
Queensland Government —Brisbane QLD
- On call
- Management
- Communication skills
4d
Delivery Manager – Cyber Security Transformation
Cognizant —Brisbane QLD
- $100,000 a year
- Full-time
- Hybrid work
- Azure
Manager, Cybersecurity, GISI Consulting Group
Palladium Group, Inc. —Brisbane QLD
- Computer Science
- Analysis skills
- Bachelor's degree
Principal Project Manager, ieMR Program
Queensland Government —Brisbane QLD
- Temporary
- Remote
1d
Manager, Planning & Scheduling
Queensland Government —Brisbane QLD
- Contract
- Communication skills
- Negotiation
6d
Functional Business Analyst
Lite n’ Easy —Banyo QLD
- Full-time
- Microsoft Access
- Salesforce
- SQL
Quick Apply
3d
M365 Specialist - 4 month contract
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
- Parental leave
- Employee discount
Quick Apply
1d
BDM - Enterprise Solutions
Wesco —Brisbane QLD
- Urgently hiring
- Business development
- Analysis skills
- Communication skills
Cloud Engineer
Queensland Government —Brisbane QLD
- Temporary
- Azure
- Management
- Analysis skills
5d
Principal Advisor
Queensland Government —Brisbane QLD
- Temporary
- Communication skills
11d
Cloud Engineer
Cross River Rail Delivery Authority —Brisbane QLD
- $133,000 - $143,000 a year
- Full-time
- Azure
- Management
- Analysis skills
Quick Apply
5d
Administration Officer Assets
Queensland Government —Brisbane QLD
- Temporary
7d
Principal Technical Consultant
Queensland Government —Brisbane QLD
- Azure
- AWS
- Communication skills
8d
Principal Procurement Officer
Queensland Government —Brisbane QLD
11d
Design Manager, Aviation - Building Engineering
AECOM —Brisbane QLD
- Full-time
- Hybrid work
- Construction experience
- Leadership
- Communication skills
Senior BIM Technician
WSP —Brisbane QLD
- Office
- Communication skills
Senior Account Executive, Defence - ADF, ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Brisbane QLD
- Full-time
ICT Program Manager
Queensland Government —Brisbane QLD
- Temporary
4d
System Administrator
Charlton Brown PTY LTD —Brisbane QLD
- $95,000 - $100,000 a year
- Full-time
- Azure
- Management
- Computer Science
Quick Apply
7d
Principal Technology Officer
Queensland Government —Brisbane QLD
- Management
- Administrative experience
- Communication skills
7d

I want to receive the latest job alert for ict service manager in petrie, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ict service manager jobs near petrie, qld

ITSM Operational Specialist

Queensland Government -
Brisbane QLD

Apply Now

Job Details

4 days ago

Qualifications

Management
Incident management
IT service management
ITIL
ServiceNow
Communication skills

Full Job Description

About the role:
As the specialist for ICT Incident Management, you'll focus on providing support and leadership for organisation-wide ICT/ITIL Incident Management standards, processes, and toolsets. This includes performing the role of Major Incident Coordinator (MIC) after hours, participating in the team's on-call roster, facilitating Post Incident Reviews (PIRs) for all major incidents, and ensuring key PIR actions are recorded and traceable through to completion.

This is an opportunity to join an enthusiastic team of service professionals tasked with governing and coordinating the processes for ICT Incident Management, ICT Change Management, and Problem Management within eHealth Queensland.

You will:
Support the Process Owner by monitoring and reporting on the performance of both ICT Incident Management and Problem Management practices.
Identify and drive opportunities for process improvement, including within the organisation's IT Service Management system (ServiceNow).
Advise and collaborate with stakeholders to ensure broad process understanding and compliance exists.
Exercise your advanced communication, facilitation, and organisation skills.
Receive comprehensive on-the-job training specific to eHealth Queensland's current ITIL/ITSM processes.

Other key responsibilities include:
Develop and maintain ITIL/ITSM process documentation, templates, process RACIs, stakeholder training resources, and process reporting metrics and dashboards.
Consult diverse stakeholder groups to drive adoption and maturity of ITIL/ITSM processes and methodologies within eHealth, other Queensland Health agencies and Hospital and Health Services to ensure process compliance, and efficiencies with a focus on the delivery of key process performance indicators.
Proactively identify and progress improvement opportunities across ITIL/ITSM processes to uplift service operations and service delivery across all eHealth teams and ICT providers within the broader Queensland Health system.

Role fit:
You will bring extensive experience in leading and enhancing ITIL/ITSM processes within a complex ICT environment, with a proven track record of designing, implementing and embedding service management practices that drive operational excellence. Combining strong technical knowledge with hands-on experience in ICT support and ITIL process management, you will identify opportunities to improve service quality and performance. Your highly developed communication, consultation and stakeholder engagement skills will enable you to influence outcomes across diverse stakeholder groups, while experience with ServiceNow and other service management tools will support the effective delivery of customer-focused ICT services.

Why work for us:
Career training and development
Competitive salaries and generous leave entitlements
Employee wellbeing programs

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

ict service manager jobs in petrie, qld

ITSM Operational Specialist

Delivery Manager – Cyber Security Transformation

Manager, Cybersecurity, GISI Consulting Group

Principal Project Manager, ieMR Program

Manager, Planning & Scheduling

Functional Business Analyst

M365 Specialist - 4 month contract

BDM - Enterprise Solutions

Cloud Engineer

Principal Advisor

Cloud Engineer

Administration Officer Assets

Principal Technical Consultant

Principal Procurement Officer

Design Manager, Aviation - Building Engineering

Senior BIM Technician

Senior Account Executive, Defence - ADF, ANZ Public Sector

ICT Program Manager

System Administrator

Principal Technology Officer

I want to receive the latest job alert for ict service manager in petrie, qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected