In-Demand Field tech support Jobs in Nedlands, Wa

Service Coordinator
Consilium Safety —Perth WA
- CRM software
- Management
- Customer service
2d
Founder & CEO - Industrial Shield
Founders Factory —Perth WA
- Urgently hiring
- Hybrid work
- Construction experience
- AI
Quick Apply
Expression Of Interest | Tax Specialists | Senior Associate/Manager/Senior Manager/Director | Tax
PWC Australia —Perth WA
- Parental leave
Senior Systems Engineer SEA1180
L3Harris Technologies —Fremantle WA
- Health insurance
2d
Business Development Manager
Stanley Black & Decker —Perth WA
- Full-time
- Construction site
- Sales
- Salesforce
- Parental leave
Product Marketing Manager
Healthengine —Perth WA
- Full-time
- Hybrid work
- Sales
- Marketing
- Marketing
- Wellness program
- Parental leave
Quick Apply
5d
Director - People Consulting
EY —Perth WA
- Recruiting
- AI
- Leadership
- Parental leave
Geotechnical Instrumentation Technician – Perth
Tetra Tech —Perth WA
- Overtime
- Management
- Communication skills
Systems Engineer SEA1350
L3Harris Technologies —Fremantle WA
- Health insurance
Services Manager
NRW Holdings Limited —Perth WA
- AutoCAD
- Management
- CAD
- Employee assistance program
- Employee discount
12d
Senior ILS Engineer
L3Harris Technologies —Fremantle WA
- Contract
- Health insurance
2d
Project Engineer
L3Harris Technologies —Fremantle WA
- Management
- Health insurance
2d
Account Executive (Mid-Market)
Zeller —Perth WA
- $85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Parental leave
11d
Scale Leader, APJC Prototyping and AI Customer Engineering (PACE)
Amazon Web Services Australia Pty Ltd —Perth WA
- Full-time
- Management
- Software development
- AI
Bilingual Business Analyst
TechBiz Global GmbH —Perth WA
- Full-time
- Remote
- Bilingual
- Spanish
- English
Quick Apply
Senior Marine Scientist
Tetra tech Ltd. —Subiaco WA
- Recruiting
- Communication skills
- Parental leave
Quick Apply
14d
AI/ML Computational Scientist
Accenture —Perth WA
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Business Development Manager Geotechnical Applications | Australia
SkyGeo —Perth WA
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Organisational skills
Quick Apply
10d
Chiller Team Leader - Perth
Johnson Controls —Belmont WA
- Overtime
- Microsoft Office
- No degree
- HVAC
- Fuel card
Principal - Contaminated Lands
Tetra tech Ltd. —Subiaco WA
- Hybrid work
- Recruiting
- In-person
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply

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Service Coordinator

Consilium Safety -
Perth WA

Apply Now

Job Details

2 days ago

Qualifications

CRM software
Management
Customer service
ERP systems
Administrative experience
Organisational skills
Communication skills

Full Job Description

At Consilium Safety Group, we don’t just make technology, we create solutions that protect people, values, and the planet. As a global leader in fire and gas safety technology, we serve critical industries such as marine, energy, rolling stock, and critical infrastructure.

With more than 100 years of expertise, we combine deep industry knowledge with cutting-edge innovation to shape the future of Safety Tech. We are headquartered in Gothenburg, Sweden, with over 55 offices worldwide.

We are a fast-evolving global organization backed by the private equity firm Antin Infrastructure Partners and are continuing an ambitious journey of expansion and transformation. With strong financial support and a clear strategic vision, we are investing in innovation, operational excellence, and talent — the key drivers that will take us to the next level.

This is truly an exciting time to join us!

Position Summary

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure customer requests, maintenance work, inspections, and repairs are completed safely, efficiently and on time. The role acts as the primary link between customers, service technicians, sales teams, and internal support functions, ensuring clear communication and a high level of customer satisfaction.

Key Responsibilities

Service Planning & Scheduling

Schedule and allocate technicians based on skills, location, availability, and priority.
Coordinate preventive maintenance, breakdowns, commissioning, and project-related service activities.
Optimize technician utilization and productivity.
Manage resource conflicts and prioritize urgent customer requirements.

Customer Communication

Act as the primary point of contact for service customers.
Receive and process service requests.
Provide updates on technician availability, job progress, and completion status.
Manage customer expectations regarding timelines and service delivery.

Work Order Management

Create, monitor, and close service work orders.
Ensure all job documentation is accurate and complete.
Track job progress and follow up on outstanding actions.
Maintain service records within the company's ERP/CRM systems.

Parts & Procurement Coordination

Liaise with procurement and warehouse teams to ensure parts availability.
Monitor critical spare parts requirements.
Escalate supply shortages or delays impacting customer commitments.

Service Delivery Performance

Monitor service response times and completion rates.
Ensure service activities meet contractual obligations and KPIs.
Identify scheduling bottlenecks and recommend improvements.
Support continuous improvement initiatives.

Financial Administration

Review technician timesheets and job costs.
Ensure service jobs are accurately invoiced.
Monitor WIP (Work in Progress) and assist with revenue recognition processes.
Support quotation follow-up and service contract administration.

Health, Safety & Compliance

Ensure service activities comply with company safety standards.
Verify required permits, site inductions, and compliance documentation are completed.
Escalate safety concerns and operational risks.

Key Performance Indicators (KPIs)

Operational

Technician utilization rate
Schedule adherence
On-time service delivery
Work order closure cycle time
First-time fix rate

Customer

Customer satisfaction score
Customer response time

Financial

Invoice accuracy
Service backlog management

Required Skills & Experience

Essential

Experience in service coordination, scheduling, operations, or administration.
Strong planning and organizational skills.
Excellent customer service and communication skills.
Experience using ERP, CRM, or service management systems.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail.

Preferred

Experience within marine, fire safety, industrial, technical service, or engineering environments.
Understanding of field service operations.
Knowledge of service contracts and maintenance planning.

Competencies

Customer Focus
Planning and Organizing
Problem Solving
Communication
Teamwork and Collaboration
Accountability
Continuous Improvement
Ability to Work Under Pressure

Authority

The Service Coordinator is authorized to:

Schedule and reschedule service resources.
Prioritize work based on customer commitments and operational requirements.
Escalate resource constraints and service delivery risks.
Coordinate with internal departments to support service delivery.

Reporting Structure

Reports To: Managing Director

Key Interfaces:

Customers
Service Technicians
Service Managers
Project Managers
Sales Teams
Procurement (Spare Parts Salespersons)
SSC/Administration Teams
Finance

What We Offer

An opportunity to be part of a global and growing Safety Tech company with a meaningful purpose.
A role with responsibility, variety, and opportunities for professional growth.
A collaborative and international working environment.
Competitive salary and benefits.

Application

Does this sound like your next challenge?

We review applications on an ongoing basis, so we encourage you to apply as soon as possible.

Join us and be part of shaping the future of Safety Tech.

Apply Now

Refine Your Search

field tech support jobs in nedlands, wa

Service Coordinator

Founder & CEO - Industrial Shield

Expression Of Interest | Tax Specialists | Senior Associate/Manager/Senior Manager/Director | Tax

Senior Systems Engineer SEA1180

Business Development Manager

Product Marketing Manager

Director - People Consulting

Geotechnical Instrumentation Technician – Perth

Systems Engineer SEA1350

Services Manager

Senior ILS Engineer

Project Engineer

Account Executive (Mid-Market)

Scale Leader, APJC Prototyping and AI Customer Engineering (PACE)

Bilingual Business Analyst

Senior Marine Scientist

AI/ML Computational Scientist

Business Development Manager Geotechnical Applications | Australia

Chiller Team Leader - Perth

Principal - Contaminated Lands

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