Position Title: Lead Implementation Consultant (Data Management & Integration)
Reporting Line: Implementation Manager
Position Purpose:
To provide varying levels of implementation services through leading the client configuration, analysis, validation, project planning and professional consultative services to clients to ensure successful implementation from a data management and integration perspective.
Key Responsibilities:
- Capture client requirements, whilst guiding the customer, to ensure a comprehensive and consistent approach that can move seamlessly through the implementation process.
- Provide subject matter expertise in Data Management & Integration to Implementation team.
- Design and build the Data Management & Integration implementation methodology including standard processes and templates to deliver revenue targets and meet client expectations.
- Engage and meet with clients in relation to the escalation and investigation / rectification of issues within timeframes.
- Implement and recommend process improvement initiatives to drive performance.
- Conduct post Implementation reviews, share learnings as part of continuous improvement requirements.
- Maintain current knowledge of technology and legislative developments as they relate to Data Management & Integration.
- Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high-pressured environment.
- Ensure cooperation and sharing of skills and expertise.
- Ad-hoc activities as requested
Experience:
- Experience with API, SFTP, flat file, and middleware-based integrations
- Ability to read and validate file layouts, mapping documents, and interface specifications
- Experience troubleshooting integration failures, data mismatches, and downstream impacts
- Strong understanding of UAT, reconciliation, defect tracking, and cutover readiness
- Ability to translate client requirements into scalable integration design decisions
- Experience partnering with technical teams to resolve configuration, connectivity, and data issues
- Experience with Data Management & HRM Platform integration.
- Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment.
- Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications, time & attendance and processing.
- Experience with project management methodology, with demonstrated success in previous roles.
- Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
- Experience with the ‘build and configuration’ of products/systems.
- Strong ability to identify client risks and provide options for resolution.
- Proven experience in data mapping, data conversion and data integrity.
- Advance understanding of interface technologies and data exchange between payroll and third-party systems (e.g. SAP, Oracle etc).
- Experience in Microsoft applications such as MS Project, Word and Excel.
- Experience working within a matrix organisation for a US owned organisation preferred.
- Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure
Certifications / Qualifications:
Tertiary qualification with a business-related field, or Information Technology.
Proven experience in a similar role may be taken in lieu of formal qualification.
Project Management certification ideal.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
