In-Demand Cyber security systems engineer Jobs in Parramatta, Nsw

IT Help Desk Team Leader
The Missing Link —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Free food
Quick Apply
4d
Agentic AI Engineer (AWS)
Deloitte —Sydney NSW
- Azure
- Writing skills
- DevOps
- Parental leave
9d
IT Support Engineer Sydney
Pacific Smiles Group —Sydney NSW
- Full-time
- Microsoft Office
- Communication skills
7d
Cyber Security - Governance, Risk and Compliance Specialist (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick Apply
Senior Front End Developer
PowerData Group Consulting —Eveleigh NSW
- $850 - $900 a day
- 8 hour shift
- Remote
- APIs
Quick Apply
3h
Senior Director, Advanced Threat Services, Cybersecurity
FTI Consulting —Sydney NSW
- $205,000 - $245,000 a year
- AWS
- No degree
- AI
Senior Full Stack & AI Engineer
Delivery Centric Technologies —Sydney NSW
- Full-time
- Azure
- AWS
- APIs
Quick Apply
Lead Engineer – OT Cyber Security
Consolidated Power Projects Australia —South Granville NSW
- Full-time
- No degree
- AI
- Work from home
- Parental leave
Quick Apply
4h
Senior Technical Writer
Nuix —Sydney NSW
- Hybrid work
- APIs
- AI
Project Engineer - Air Traffic Management
BAE Systems —Liverpool NSW
- Full-time
- Hybrid work
- Budgeting
Cyber Security Engineer - Vulnerability Management
KION Group AG —Huntingwood NSW
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Employee assistance program
- Gym membership
Principal Security Specialist
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- Management
- Communication skills
4d
Cyber Security Engineering Lead
AC3 —Sydney NSW
- $140,000 - $160,000 a year
- Full-time
- Azure
- Management
- AWS
Quick Apply
SIEM Engineer- AU Citizen with Security Clearance
Accenture —Sydney NSW
- Full-time
- Leadership
Full Stack Java Engineer
Delivery Centric Technologies —Sydney NSW
- Full-time
- Management
- AWS
- APIs
Quick Apply
9d
Systems Engineer
Yunex Traffic —Sydney NSW
- Full-time
- Management
- Administrative experience
- In-person
- On-the-job training
Senior Systems Engineer
Orro Pty Ltd —Sydney NSW
- On call
- Hybrid work
- Azure
- Management
- Communication skills
- Parental leave
- Employee discount
2d
Cyber Security Systems Engineer
Office of Sport —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- No degree
- Communication skills
- Employee assistance program
1d
Solutions Lead
Security Centric —Sydney NSW
- Azure
- AWS
- Leadership
Senior Platform Operations Specialist
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Azure
- SQL
- In-person

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cyber security systems engineer jobs near parramatta, nsw

IT Help Desk Team Leader

The Missing Link
Sydney NSW

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Free food

Qualifications

Bachelor's degree
Leadership

Full Job Description

Lead the desk. Elevate the team. Champion the client.

Are you a natural leader who thrives in fast-paced environments, loves mentoring people, and enjoys being hands-on technically? We’re looking for an IT Help Desk Team Leader to take ownership of our Sydney Service Desk — driving performance, delivering exceptional client experiences, and building a team people love being part of.

This is a leadership role with real impact. You’ll balance people leadership, operational excellence, and technical expertise while being the go-to champion for both your team and key clients.

About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

We are currently seeking an IT Help Desk Team Leader to join our team. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service.

Working in a fast-paced environment across our diverse range of clients, you will:

Lead & Inspire

Coach, mentor, and motivate a high-performing Service Desk team
Build trust, manage performance, and handle challenging conversations with confidence
Support hiring, onboarding, inductions, and ongoing development
Run performance reviews, probation check-ins, and training plans
Foster a positive, accountable, and collaborative team culture

Own the Operations

Ensure workloads are balanced and resources are used effectively
Keep utilisation high while minimising non-billable admin time
Review leave, staffing levels, onsite work, and ticket volumes
Ensure timesheets, job notes, and processes are accurate and up to date
Make sure policies, procedures, and values are lived every day

Deliver Outstanding Service

Ensure SLAs are consistently met (and beaten)
Drive first-call resolution and excellent ticket hygiene
Maintain CSAT of 97%+
Ensure Incident & Problem Management processes are followed
Prioritise managed clients and deliver predictable, high-quality outcomes

Be a Client Champion

Act as the primary contact for key clients
Know their environments inside out and advocate for their needs
Collaborate closely with Account Managers
Communicate clearly, respond within 24 hours, and manage expectations

Stay Hands-On Technically

Provide Level 2 support when needed
Troubleshoot across on-prem, hybrid, and cloud environments
Work confidently with EUM, RMM, and ticketing systems
Support Autopilot troubleshooting, log collection, and Conditional Access
Help guide technical decisions and unblock the team

Requirements

3+ years as a Service Desk Engineer (or similar)
2+ years in a Service Experience Lead or leadership role
MSP and/or Cloud Services experience (highly desirable)
Strong technical foundations with a calm, logical troubleshooting approach
Proven people leadership skills — fair, firm, and empathetic
Proactive mindset — you seek work, improvements, and better ways of doing things
Microsoft or current industry certifications

Benefits

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

Supportive, collaborative and respectful environment
Company paid technical certifications
Competitive salary and bonus structure
Great environment with regular staff events
Free breakfast, soft drinks/juices and monthly lunches
Company culture that fosters learning and development through training and mentoring programs

Quick Apply

Refine Your Search

cyber security systems engineer jobs in parramatta, nsw

IT Help Desk Team Leader

Agentic AI Engineer (AWS)

IT Support Engineer Sydney

Cyber Security - Governance, Risk and Compliance Specialist (AU)

Senior Front End Developer

Senior Director, Advanced Threat Services, Cybersecurity

Senior Full Stack & AI Engineer

Lead Engineer – OT Cyber Security

Senior Technical Writer

Project Engineer - Air Traffic Management

Cyber Security Engineer - Vulnerability Management

Principal Security Specialist

Cyber Security Engineering Lead

SIEM Engineer- AU Citizen with Security Clearance

Full Stack Java Engineer

Systems Engineer

Senior Systems Engineer

Cyber Security Systems Engineer

Solutions Lead

Senior Platform Operations Specialist

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