In-Demand Learning and development analyst Jobs in Brisbane, Qld

IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
Automation Analyst
Auto & General Holdings —Toowong QLD
- Hybrid work
- Azure
- DevOps
- AWS
- Work from home
- Employee discount
Quick Apply
Reporting & Insights Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Writing skills
- Master's degree
- Work from home
- Parental leave
Quick Apply
Change Analyst - Transformation
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Remote
- Communication skills
- Negotiation
- Health insurance
- Work from home
Change Delivery Manager
Auto & General Holdings —Toowong QLD
- Agile
- Parental leave
- Gym membership
Quick Apply
Commercial Analyst, East
Freo Group Pty Ltd —Hendra QLD
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Work from home
- Employee discount
Quick Apply
13d
Team Leader Trace Evidence
Queensland Government —Brisbane QLD
- Management
- Conflict management
- Leadership
Business Analyst
Queensland Government —Brisbane QLD
- Remote
- Employee assistance program
2d
Investigations Analyst
The Lottery Corporation —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Parental leave
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Client Contracts Analyst
Ashurst LLP —Brisbane QLD
- Full-time
- Management
- Communication skills
- Health insurance
- Gym membership
Data Governance Analyst | Senior Associate
PWC Australia —Brisbane QLD
- Contract
- Writing skills
- Analysis skills
- Organisational skills
- Parental leave
10d
Service Desk & Desktop Analyst
MEGT Australia —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Experienced Analyst | CFO Advisory | Brisbane
Deloitte —Brisbane QLD
- Finance
- Bachelor's degree
- Leadership
- Parental leave
11d
Anti-Financial Crime Analyst- South Bank, QLD
Finance, Procurement, Legal, Privacy, Property —South Bank QLD
- Full-time
- Bachelor's degree
- AI
- Communication skills
- Health insurance
- Parental leave
Partners in Performance - Manager
Accenture —Brisbane QLD
- Full-time
- Engineering
- Master's degree
- Analysis skills
Senior Business Analyst
Thiess —Brisbane QLD
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Health insurance
11d
ServiceNow Developer
AC3 —Brisbane QLD
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Health insurance
Quick Apply
Rates & Client Contracts Analyst
Ashurst LLP —Brisbane QLD
- Full-time
- Management
- Communication skills
- Health insurance
- Gym membership
Implementation Consultant - Enterprise
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Quick Apply

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IT Service Desk Analyst

Icon Group -
Brisbane QLD

Apply Now

Job Details

Full-time

Benefits

Annual leave
Parental leave
Employee assistance program

Qualifications

ITIL Certification
Customer service
ITIL
IT support
IT
Communication skills

Full Job Description

Information Technology Brisbane Full Time Icon Group

Key Points

Employment: Permanent, Full-Time
Location: Icon Group South Brisbane Head Office.
Who we’re looking for: Early career customer support professionals; IT experience is desirable but not essential.

At Icon, You Can
Are you a customer service professional looking to grow your career in IT support? We are seeking a motivated individual to join our IT Service Desk team, based at our South Brisbane Head Office.

This is an excellent opportunity to gain IT support experience within a global private healthcare organisation. As a Service Desk Analyst, you’ll support our technology operations while building a strong foundation for career growth. We’re committed to your development, offering a supportive team, experienced leaders, and clear pathways to grow your skills.

At Icon, we’re growing, and what we do matters to more people every day. Every role here holds a strong contribution to the care provided. When you choose a career with Icon, you help change lives for the better.

Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

About the Role
As an IT Service Desk Analyst, you’ll be the first point of contact for IT support across Icon Group. You’ll triage and resolve incoming enquiries, escalate complex issues, and contribute to continuous improvement initiatives that enhance service delivery.

You’ll work in a service-oriented environment that values innovation, learning, and customer experience. This role is ideal for early‑career candidates looking to build their technical capability while contributing to meaningful work in the healthcare sector.

This role also requires participate in our IT on‑call support roster, providing after‑hours assistance on a rotating basis. This ensures continuity of support for critical systems outside standard business hours and offers exposure to a wider range of technical challenges.

Key responsibilities

Providing first contact and support for incoming incidents and service requests received via telephone, web portal, email and walk-ins, ensuring courteous, timely, and effective resolution for end-users.
Using remote tools and diagnostic utilities to aid in troubleshooting and fulfilment.
Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware configuration, delivery of end user devices, or other fixes as determined.
Escalating incidents and requests with accurate documentation to our level two support teams.
Maintaining articles in the IT Service Desk Knowledgebase.
Actively contributing to a team environment and identifying opportunities for continual improvement.
Participate in the IT on-call support roster, providing after-hours assistance as required.

About You
You have proven customer service experience, possess excellent communication skills and a proactive approach. You thrive in fast‑paced environments, enjoy solving problems, and have a strong desire to learn and grow your IT capability.

Experience in IT support is highly regarded, and exposure to corporate or healthcare environments is desirable. Above all, you are motivated, adaptable, and committed to delivering high‑quality service.

Essential requirements

Permanent Australian working rights.
Minimum 1-year experience in relevant customer service or support roles.
Working knowledge of common IT hardware, software and applications used within a corporate environment.

Desirable skills & experience

Familiarity with ITIL practices and IT service management tools.
Tertiary qualifications in IT or related fields
Working experience in a corporate or healthcare environment.

Amazing Benefits You’ll Enjoy

Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
Paid Parental Leave and Purchasable Annual Leave: Supporting you both personally and professionally

About Us
Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, Mainland China and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3,500 team members, a network of 350 plus doctors, over 55 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group

To Apply
Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Apply Now

Refine Your Search

learning and development analyst jobs in brisbane, qld

IT Service Desk Analyst

Automation Analyst

Reporting & Insights Analyst

Change Analyst - Transformation

Change Delivery Manager

Commercial Analyst, East

Team Leader Trace Evidence

Business Analyst

Investigations Analyst

Service Desk Analyst

Client Contracts Analyst

Data Governance Analyst | Senior Associate

Service Desk & Desktop Analyst

Experienced Analyst | CFO Advisory | Brisbane

Anti-Financial Crime Analyst- South Bank, QLD

Partners in Performance - Manager

Senior Business Analyst

ServiceNow Developer

Rates & Client Contracts Analyst

Implementation Consultant - Enterprise

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