In-Demand It support Jobs in Sutherland, Nsw

IT Support and Test Engineer NEC
Promise Services —Ingleburn NSW
- $90,000 - $110,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- Bachelor's degree
Quick Apply
Desktop Support Officer (Analyst)
NSW Health —Camperdown NSW
- $1,943.36 - $2,266.35 a week
- Temporary
- Management
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
1d
Datacenter IT Technician Trainee (6 months), Data Centre Operations, Sydney
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Bachelor's degree
8d
IT Support Specialist
GG Sistemi —Sydney NSW
- $72,000 a year
- Azure
- Management
- Computer Science
- Dental insurance
- Parental leave
Quick Apply
13d
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
11d
IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
9d
L1 Network and Desktop Support
MNL Technologies —Sydney NSW
- Azure
- Microsoft Outlook
- Customer service
Quick Apply
9d
Service Desk Analyst
BVN Architecture —Sydney NSW
- Part-time
- Microsoft Office
- Communication skills
- Time management
- Parental leave
Quick Apply
10d
IT Support Officer
Fulcrum —Sydney NSW
- $80,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
10d
Hiring L1/L Desktop Support Engineer for Sydney-Must be Australian citizen
Swift Computers Pty Ltd —Sydney NSW
- $30 - $35 an hour
- Temporary
- Azure
- Microsoft Office
- AWS
Quick Apply
14d
Information Technology Support Specialist
Physio Inq —Milsons Point NSW
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
IT Support Engineer - Fixed Term Contract
Volkswagen Financial Services Australia —Chullora NSW
- Contract
- Microsoft Outlook
- Microsoft Office
- IT
IT Server Administrator
Tetra Tech —Sydney NSW
- Azure
- Management
- Computer Science
- Employee stock purchase plan
- Parental leave
Level 3 Helpdesk Engineer / Project Engineer
Inniti —Homebush NSW
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick Apply
2d
IT Help Desk Team Leader
The Missing Link —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Free food
Quick Apply
12d
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
Technical Support Officer - L1
MONEYME —Sydney NSW
- Hybrid work
- Customer service
- University
- Communication skills
- Parental leave
2d
IT Support Specialist
Doltone Hospitality Group —Pyrmont NSW
- Full-time
- Azure
- Computer Science
- Bachelor's degree
- Employee assistance program
- Employee discount
8d
Senior Desktop Support Analyst - 2 Year Fixed Term
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
1d
IT Systems and Support Engineer
ActivateUTS —Ultimo NSW
- $85,000 - $90,000 a year
- Full-time
- Remote
- Bar
- Computer science
- Software troubleshooting
- Work from home
- Parental leave
Quick Apply
1d

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IT Support and Test Engineer NEC

Promise Services
Ingleburn NSW

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Software troubleshooting
Technical support
Analysis skills
Quality assurance
Bachelor's degree
Software testing
Manufacturing
Communication skills
Information Technology

Full Job Description

ICT Support and Test Engineer

Business: MedipaQ Pty Ltd
Location: Ingleburn, NSW 2565
Employment Type: Full-time, Ongoing
Salary: AUD $90,000 – $110,000 per annum plus superannuation

About the Business

MedipaQ Pty Ltd is an Australian-based contract pharmaceutical packaging and logistics company located in Ingleburn, NSW. The business provides specialised pharmaceutical packaging, labelling, storage and distribution services to domestic and international clients within the healthcare and life sciences sectors.

Operating in a regulated and quality-focused environment, MedipaQ places strong emphasis on accuracy, reliability, compliance and data integrity. The business relies on ICT systems, software applications, databases, networks, computer hardware and security infrastructure to support pharmaceutical packaging, quality assurance, inventory, administration and logistics activities.

MedipaQ is seeking an experienced ICT Support and Test Engineer to support, maintain, test and improve its ICT systems and technical infrastructure.

About the Role

The ICT Support and Test Engineer will develop and maintain technical support procedures and quality assurance processes, investigate and resolve system problems and performance issues, test the functionality and integrity of ICT systems, and provide technical support to users.

The position will work closely with management, employees, technology vendors and external service providers to ensure ICT systems remain reliable, secure and capable of supporting the company's operational requirements.

Key Responsibilities

Develop, maintain and review ICT support procedures, technical quality assurance processes, system guidelines and operational standards.
Schedule and conduct system and quality reviews, analysing systems, data and technical documentation to identify performance issues and areas requiring improvement.
Identify system variations, technical weaknesses and potential high-risk areas affecting compliance with established standards and procedures.
Recommend corrective actions and system improvements where technical deficiencies or non-compliance are identified through monitoring, testing and reviews.
Investigate, troubleshoot, diagnose, test and resolve system problems, technical faults and performance issues.
Analyse and resolve technical issues involving desktops, laptops, software, hardware, printers, internet, email, databases, operating systems and security systems.
Install, configure, maintain, upgrade and support computer hardware, software applications, operating systems, printers, peripherals and other ICT equipment.
Test the behaviour, functionality, performance and integrity of systems and applications according to established testing protocols, guidelines and quality standards.
Identify and diagnose functionality errors, system faults and software-related issues and implement or recommend appropriate corrective solutions.
Conduct testing following system installations, software upgrades, configuration changes and other technical modifications to ensure systems perform according to specification.
Monitor ICT systems and infrastructure to identify recurring technical problems, performance limitations and opportunities to improve reliability and efficiency.
Conduct systems architecture reviews and assessments and recommend current and future hardware, software and ICT infrastructure requirements.
Assist with implementing system upgrades, hardware replacements, software updates and technology improvements while minimising disruption to operations.
Provide day-to-day technical assistance to employees experiencing hardware, software, network, email, printing, system access or application-related problems.
Develop and provide technical guidance and training to employees regarding application software, ICT systems and operational procedures.
Support user accounts, permissions and access controls and assist with appropriate ICT security, backup and recovery procedures.
Communicate and liaise with users and management regarding technical standards, system changes, procedures and quality control requirements.
Liaise with software vendors, telecommunications providers and external ICT service providers to coordinate technical support and resolve complex system issues.
Create and maintain technical documentation, including procedural and operational guides, manuals, technical reports, system specifications and troubleshooting procedures.
Maintain accurate ICT asset and maintenance inventory records covering hardware, software, licences and other technology resources.
Maintain records of technical support requests, system faults, testing outcomes, corrective actions, system changes and maintenance activities.
Work with different departments to ensure ICT systems effectively support pharmaceutical packaging, quality assurance, inventory, administration and logistics operations.
Contribute to continuous improvement initiatives aimed at strengthening system reliability, information security, technical support and operational efficiency.

Requirements

Bachelor degree or higher qualification in Information Technology, Computer Science, Information Systems, Software Engineering, Network Engineering or a related discipline; or
At least five years of relevant professional experience and/or relevant vendor certification may substitute for the formal qualification.
Relevant experience and/or on-the-job training may also be required where appropriate.
Demonstrated experience in ICT technical support, systems support, infrastructure support, systems testing or technical quality assurance.
Strong knowledge of troubleshooting hardware, software, operating systems, networks, printers, databases, internet, email and security systems.
Experience installing, configuring, maintaining, upgrading and testing ICT hardware and software.
Understanding of technical quality assurance, systems testing, fault diagnosis and corrective action processes.
Ability to analyse technical problems and develop practical and reliable solutions.
Knowledge of information security, access controls, data integrity and appropriate ICT security practices.
Ability to prepare technical documentation, procedures, reports and operational guides.
Strong analytical, organisational, communication and problem-solving skills.
Ability to provide technical guidance to users and communicate technical matters clearly to non-technical employees.
Experience within pharmaceutical, healthcare, manufacturing, warehousing, logistics or another regulated environment will be highly regarded.

Work Conditions

Full-time, ongoing position.
Salary: AUD $90,000 – $110,000 per annum plus superannuation.
Work location: In person at MedipaQ Pty Ltd, Ingleburn NSW 2565.

Note: Australian Citizens and Permanent Residents are encouraged to apply, and preference will be given to suitably qualified Australian Citizens and Permanent Residents.

Pay: $90,000.00 – $110,000.00 per year

Work Location: In person

Quick Apply

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