JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this job involves
As a Receptionist, you represent the first point of contact for visitors, employees, and external partners on our client floors. In this versatile position, you coordinate the reception area professionally and actively support the organization of events as well as administrative processes. You will help ensure the workplace operates efficiently while creating a positive and professional experience for everyone who enters the office. Success in this role requires strong interpersonal skills, attention to detail, sound judgment, and the ability to adapt quickly to changing priorities throughout the day.
Flexibility working in shifts to cover hours are 8am to 6pm with this role commencing at 1pm on a regular basis. This role requires flexibility to change shifts as required.
What your day-to-day will look like
Front-of-House & Guest Experience
Act as the first point of contact for visitors, employees, and external partners, always delivering a professional and welcoming front-of-house experience.
Manage visitor arrivals, sign-in processes, access coordination, and hospitality support in accordance with workplace procedures.
Maintain presentation standards across reception, meeting rooms, and shared workplace areas by monitoring conditions and escalating issues where required.
Support meeting room bookings, room readiness checks, and workplace experience activities to assist daily business operations.
Respond to general workplace enquiries and direct requests to the appropriate workplace, facilities, or business contacts.
Event & Meeting Support
Support internal meetings, client visits, and workplace events through coordination of room bookings, catering requests, visitor hospitality, and meeting room readiness.
Assist with room setup, presentation readiness, audio visual coordination, and post-meeting reset activities.
Communicate with meeting hosts and workplace contacts to support smooth meeting and event delivery.
Escalate technology, room setup, or operational issues to the relevant support teams where required.
Facilities & Workplace Operations
Provide administrative support for workplace operations, including maintaining workplace records, registers, and documentation accurately.
Assist with courier coordination, ad hoc mailroom support, invoice and purchase order administration, scheduling, and general workplace administration activities to support daily office operations.
Mailroom & Administrative Support
Provide administrative support for workplace operations, including maintaining records and documentation, coordinating couriers and ad hoc mailroom support, and assisting with invoice processing, purchase orders, scheduling, and general office administration.
Vendor & Contractor Coordination
Coordinate vendor and contractor access requirements, support scheduled service visits, and escalate workplace or operational issues to the appropriate Workplace or Facilities Management contacts while maintaining professional relationships with vendors and building management teams.
Health, Safety & Compliance
Support workplace health, safety, and security procedures by reporting hazards, incidents, and unsafe conditions in line with workplace processes.
Assist with maintaining workplace safety documentation, emergency registers, workplace inspections, and compliance activities while promoting safe workplace practices and escalating concerns where required.
Systems & Reporting
Maintain accurate workplace records, systems, registers, and tracking tools to support workplace requests, visitor management, reporting, and operational activities.
Use workplace systems and Microsoft Office applications effectively while maintaining confidentiality and professionalism when handling workplace and visitor information.
Stakeholder Management
Build positive and professional relationships with employees, visitors, clients, vendors, and workplace stakeholders through responsive customer service and effective communication.
Respond promptly to workplace enquiries, escalate unresolved matters appropriately, and demonstrate professionalism, reliability, and adaptability in a fast-paced corporate environment.
Sound like you? To apply you need to be:
Previous experience in reception, customer service, hospitality, workplace support, or corporate office environments preferred.
Strong verbal and written communication skills with a professional and approachable manner.
Well-organized with the ability to manage multiple tasks, prioritize requests, and respond effectively in a busy workplace environment.
Proactive and customer-focused with strong attention to detail and the ability to follow workplace procedures and processes.
Able to work independently within established procedures while collaborating effectively with workplace and business teams
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ530717
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
