Magma by Dany Karam | Canley Vale, NSW
Magma is a bold, contemporary dining destination built around fire, flavour and genuine hospitality. Led by Dany Karam, our kitchen celebrates seasonal Australian produce through open-flame cooking, complemented by a carefully curated beverage program.
We are looking for an experienced and energetic Food & Beverage Supervisor with a strong focus on reservations, hosting and guest relations. You will lead from the front, manage the flow of service and ensure every guest receives a warm and polished experience—from their initial booking to their final farewell.
As Food & Beverage Supervisor, you will support the management team in overseeing daily restaurant operations while taking ownership of the reservation system and host desk.
You will coordinate bookings, manage table allocations and control the pace of arrivals to support a smooth and efficient service. You will also guide the front-of-house team and ensure each service reflects Magma’s distinctive personality—warm, confident and full of energy.
- Manage daily reservations, including phone, online and email enquiries.
- Review upcoming bookings and prepare accurate reservation notes before each service.
- Plan table allocations to maximise restaurant capacity while protecting the guest experience.
- Coordinate booking times and arrival pacing with restaurant managers, supervisors and the kitchen.
- Manage walk-ins, waiting lists, cancellations and last-minute booking changes.
- Confirm large-group bookings and communicate relevant requirements to the management team.
- Record and communicate dietary requirements, allergies, accessibility needs and special requests.
- Identify VIPs, regular guests and special occasions to help create personalised experiences.
- Welcome and farewell guests warmly and professionally.
- Escort guests to their tables and provide an introduction to the Magma experience.
- Monitor table progress and communicate with the floor team to ensure tables are prepared promptly.
- Handle reservation concerns, delays and guest complaints calmly and professionally.
- Maintain accurate guest profiles and booking information.
- Ensure the entrance, host desk and waiting areas remain clean, organised and presentation-ready.
- Lead and coordinate daily food and beverage operations.
- Conduct pre-service briefings and communicate reservations, VIPs, dietary requirements and service priorities.
- Inspire, train and mentor the host and front-of-house teams.
- Maintain consistent standards of service, presentation and guest care.
- Support smooth communication between the host desk, floor team, bar and kitchen.
- Build genuine connections with guests and confidently manage feedback.
- Maintain strong knowledge of our seasonal menu, open-flame concept and beverage offering.
- Monitor stock levels and assist with ordering, receiving and inventory control.
- Ensure compliance with food safety, hygiene, RSA and workplace health and safety requirements.
- Support menu launches, special events and promotional activities.
- Assist management with sales reporting, staff performance and guest feedback.
- Help create a positive, accountable and high-performing team culture.
You are a confident and welcoming hospitality professional who understands that the guest experience begins before guests arrive. You combine excellent organisation with genuine warmth and remain composed when managing busy services, competing priorities and changing reservation demands.
You will bring:
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Previous supervisory, reservations or host experience in a restaurant, bar or premium hospitality environment.
- Strong knowledge of reservation management, table planning and service pacing.
- A genuine passion for food, wine, beverages and guest service.
- Excellent telephone manner and written and verbal communication skills.
- Strong leadership, organisation and problem-solving abilities.
- Confidence managing guest expectations and resolving concerns.
- Sound knowledge of food safety, hygiene and responsible service requirements.
- Basic financial, stock-control and reporting skills.
- A professional presentation and hands-on leadership style.
- Availability to work a flexible roster, including evenings, weekends and public holidays.
- A current NSW RSA certificate.
This is an opportunity to join an ambitious hospitality team where creativity, quality and personality are valued. You will play an important role in shaping the guest journey, developing the front-of-house team and creating memorable experiences at one of Western Sydney’s distinctive dining destinations.
If you lead with confidence, care deeply about hospitality and understand the art of a warm welcome, we would love to hear from you.
Please visit our company website for more information
