In-Demand Case manager Jobs in Fawkner Vic

Claims Officer
QBE —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Case management
- Communication skills
8d
Case Manager - Reservoir
Victorian Government —Melbourne Northern Suburbs VIC
- $91,971 - $98,955 a year
- Full-time
- Experience working with children
- Case management
- Employee assistance program
2d
Veterans Case Manager - Housing Pathways Program (Prisons)
The Salvation Army —Sunshine VIC
- Full-time
- No degree
- Annual leave
- Parental leave
Case Manager - Reservoir
Corrections Victoria —Reservoir VIC
- $91,971 - $98,955 a year
- Full-time
- Experience working with children
- Case management
- Employee assistance program
1d
Practice Leader - Mental Health and Wellbeing
Foundation House —Sunshine VIC
- $141,817 a year
- Part-time
- In-person
- Employee assistance program
Quick Apply
2d
Case Manager
Better Health Network —St Kilda VIC
- $53 - $55 an hour
- Temporary
- Case management
- Communication skills
3d
Case Manager
The Salvation Army —St Kilda VIC
- Full-time
- Social Work
- Annual leave
- Parental leave
Foster Care Case Manager
The Victorian Aboriginal Child Care Agency (VACCA) —Preston VIC
- $92,286 - $99,294 a year
- Full-time
- Parental leave
9d
Team Manager
Victorian Government —Melbourne Northern Suburbs VIC
- $128,635 - $140,849 a year
- Full-time
- Recruiting
3d
Case Manager - Foley House
The Salvation Army —Footscray VIC
- Full-time
- Psychology
- Social Work
- Annual leave
- Parental leave
11d
Senior Case Manager
Gallagher Bassett —Melbourne VIC
- Hybrid work
- Databases
- Administrative experience
- Organisational skills
- Work from home
- Parental leave
3d
Assistant Manager Intake & Assessment
Victorian Government —Melbourne VIC
- $142,790 - $166,938 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
1d
Case Manager
Austin Health —Heidelberg VIC
- Part-time
- Communication skills
- Health insurance
9d
Senior Case Manager Disputes
Gallagher Bassett —Melbourne VIC
- Microsoft Excel
- Communication skills
- Time management
- Health insurance
- Work from home
10d
Youth Justice Advanced Case Manager - North West Metro
Department of Justice and Community Safety —Melbourne VIC
- $97,429 - $109,593 a year
- Full-time
- Case management
- Communication skills
3d
Case Manager Relationships
Link Group —Docklands VIC
- Communication skills
- Parental leave
- Employee assistance program
Portfolio Manager
Victoria Police —Melbourne City Centre VIC
- Full-time
- Case management
- Leadership
- Communication skills
8d
Business Support Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
3d
Change and Communications Manager Melbourne, Victoria
Bupa —Melbourne VIC
- Contract
- Agile
- Negotiation
10d
Project Coordinator - Support At Home Program
Inspiro —Hawthorn VIC
- $15,990 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
1d

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case manager jobs near fawkner vic

Claims Officer

QBE -
Melbourne VIC

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Analysis skills
Case management
Communication skills
Negotiation

Full Job Description

Time Type: Full time

Worker Type: Employee

Claims Officer-Litigations & Credit Hire

Location Melbourne
Permanent full-time role
Hybrid role, happy to talk flexible working

The Opportunity

We’re seeking a motivated and detail-focused Claims Officer – Litigation & Credit Hire to join our AUSPAC Claims team. This role is integral in managing litigated matters and credit hire recoveries, ensuring fair, efficient, and strategic resolution of claims while protecting our customers’ and QBE’s interests.

You’ll work closely with internal stakeholders, external legal representatives, credit hire organisations, and third-party claimants. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys investigative work, and is confident in applying policy knowledge and negotiation skills.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Manage a portfolio of litigated and credit hire claims, ensuring timely progression and adherence to internal guidelines, including correct process handling and escalation pathways.
Assess liability using available evidence, aligning with established Credit Hire and Litigation procedures
Respond to credit hire enquiries appropriately, following scripting and escalation steps as outlined in internal Credit Hire protocols (e.g., non-disclosure of claim details and transferring callers to Litigation & Settlements Team
Negotiate settlements using sound commercial judgment to achieve optimal outcomes for QBE.
Collaborate with legal partners, Technical Claims Officers, and Managers on litigated matters and high‐risk claims.
Maintain accurate and compliant documentation throughout the claim lifecycle.

About you

To succeed in this role, you’ll have

Experience in motor, liability, or litigated claims management, preferably with exposure to credit hire matters.
Strong analytical and investigative skills, including the ability to interpret policy, evidence, and legal arguments.
Confidence managing complex stakeholders such as solicitors, recovery agents, and technical specialists.
Excellent communication skills both written and verbal with the ability to influence outcomes professionally.
Commitment to delivering fair and customer-centred claim resolutions.
Ability to work autonomously while also contributing to a collaborative team environment.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Claim Handling, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 07/09/2026 11:59 PM

How to Apply:

To submit your application, follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Apply Now

Refine Your Search

case manager jobs in fawkner vic

Claims Officer

Case Manager - Reservoir

Veterans Case Manager - Housing Pathways Program (Prisons)

Case Manager - Reservoir

Practice Leader - Mental Health and Wellbeing

Case Manager

Case Manager

Foster Care Case Manager

Team Manager

Case Manager - Foley House

Senior Case Manager

Assistant Manager Intake & Assessment

Case Manager

Senior Case Manager Disputes

Youth Justice Advanced Case Manager - North West Metro

Case Manager Relationships

Portfolio Manager

Business Support Officer

Change and Communications Manager Melbourne, Victoria

Project Coordinator - Support At Home Program

I want to receive the latest job alert for case manager in fawkner vic

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