In-Demand Social work Jobs in Mackay, Qld

Customer Relationship Specialist - Mackay City
Bank of Queensland —Mackay QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Care Partner - Aged Care at Home
Ozcare —Mackay QLD
- Part-time
- CPR Certification
- First Aid Certification
- Case management
- Health insurance
- Annual leave
In Home Support Worker - Aged Care at Home
Ozcare —Mackay QLD
- First Aid Certification
- Computer skills
- Care plans
- Health insurance
- Employee assistance program
Teacher - Secondary, Multiple Opportunities, Mackay State High School
Queensland Government —Mackay QLD
- Construction experience
Residential Care Worker
Kanda —Mackay QLD
- From $46.70 an hour
- On call
- CPR Certification
- Experience working with children
- First Aid Certification
- Paid training
Quick Apply
Personal Carer
BlueCare —Mackay QLD
- Part-time
- Care plans
- Travel reimbursement
- Health insurance
Specialist Family Violence Practitioner
The Salvation Army —Mackay QLD
- Full-time
- Case management
- No degree
- Communication skills
- Annual leave
- Parental leave
12d
Food and Beverage/Gaming Attendants | Shamrock Hotel Motel
Redcape Hospitality —Mackay QLD
- From $33.85 an hour
- Weekend availability
- Hospitality
- In-person
- Employee discount
Quick Apply
Assistant Technical Officer - Cadet
AECOM —Mackay QLD
- Full-time
- Hybrid work
- Engineering
- Associate degree
- Civil Engineering
Mental Health Clinician - Hinterland Mental Health Service
Queensland Government —Mackay QLD
- Parental leave
- Employee assistance program
Home & Community Assistant
Life Without Barriers —Mackay QLD
- From $45.27 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Organisational skills
Fleet Support Officer
Mackay Regional Council —Mackay QLD
- $86,710.48 a year
- Full-time
- Microsoft Excel
- Customer service
- Databases
- Annual leave
- Employee assistance program
9d
Job Coach
atWork Australia —North Mackay QLD
- Full-time
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Development Engineer
Mackay Regional Council —Mackay QLD
- From $99,911.99 a year
- Full-time
- Civil engineering
- Microsoft Office
- No degree
- Annual leave
- Employee assistance program
8d
Kitchenhand
Mackay Regional Council —Mackay QLD
- $29.14 an hour
- Weekend availability
- Hospitality
- Casual pool
- Kitchen
- Employee assistance program
14d
Youth Worker (Mackay)
MANAWISE Care Pty Ltd —Mackay QLD
- $35 - $52 an hour
- Part-time
- CPR Certification
- Experience working with children
- First Aid Certification
Quick Apply
Retail Sales Travel Consultant
Flight Centre Brand —Mackay QLD
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
Junior & Intermediate Accountants
Brown & Bird Accountants —Mackay QLD
- $70,000 - $110,000 a year
- Full-time
- QuickBooks
- In-person
- Accounting
- Professional development assistance
Quick Apply
8d
Disability Support Worker. Casual
Life Without Barriers —Mackay QLD
- From $45.27 an hour
- CPR Certification
- First Aid Certification
15h
Natural Area Officer
Mackay Regional Council —Mackay QLD
- $68,187.87 - $69,354.82 a year
- Full-time
- Management
- Communication skills
- Outdoor work
- Annual leave
- Employee assistance program

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Customer Relationship Specialist - Mackay City

Bank of Queensland -
Mackay QLD

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Salary packaging
Insurance services

Qualifications

Customer service

Full Job Description

About the Role

As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Mackay City branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs.

Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions. You’ll manage loan maintenance requests such as top-ups, pricing adjustments, and variations, ensuring a smooth and transparent experience for the customer.

You’ll also play a key role in identifying opportunities for referrals to specialist teams, including Home Lending and Business Banking, to ensure customers receive the most comprehensive support. As part of your proactive rhythm, you’ll maintain regular contact with new and existing customers, manage leads, and book appointments to deepen relationships and drive retention.

In addition to customer-facing responsibilities, you’ll support the development of your team by coaching Customer Service Officers on quality conversations, lead identification, and service excellence.

You’ll also champion digital banking tools, helping customers build confidence in managing their finances online.

This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.

About You

You’re a confident communicator with a genuine passion for helping people.

You’ll thrive in this role bringing previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus.

You approach challenges with a proactive, solutions-focused mindset and a “can-do” attitude.

Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.

Most importantly, you’ll be part of a transformation journey that’s reshaping the future of banking.

If you're ready to dive in and make a real impact, we’d love to hear from you!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Apply Now

Refine Your Search

social work jobs in mackay, qld

Customer Relationship Specialist - Mackay City

Care Partner - Aged Care at Home

In Home Support Worker - Aged Care at Home

Teacher - Secondary, Multiple Opportunities, Mackay State High School

Residential Care Worker

Personal Carer

Specialist Family Violence Practitioner

Food and Beverage/Gaming Attendants | Shamrock Hotel Motel

Assistant Technical Officer - Cadet

Mental Health Clinician - Hinterland Mental Health Service

Home & Community Assistant

Fleet Support Officer

Job Coach

Development Engineer

Kitchenhand

Youth Worker (Mackay)

Retail Sales Travel Consultant

Junior & Intermediate Accountants

Disability Support Worker. Casual

Natural Area Officer

I want to receive the latest job alert for social work in mackay, qld

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