In-Demand Customer relations specialist Jobs in Indooroopilly, Qld

Senior Employee Relations Specialist
FedEx Australia —Redbank Plains QLD
- Full-time
- Bachelor's degree
- No degree
- Human resources
8d
Administration Officer - Central Virtual Integrated Community Care (VICC)
Queensland Government —Brisbane QLD
- Remote
- Customer service
- Computer skills
- Communication skills
8d
Senior Employee Relations Specialist
FedEx —Ipswich QLD
- Full-time
- Bachelor's degree
- No degree
- Human resources
8d
Executive Manager Workforce Advisory
Queensland Government —Brisbane QLD
- Leadership
9d
Administration Officer - Medical Imaging
Queensland Government —Brisbane QLD
- Medical office experience
- Data entry
- Computer skills
1d
Timber & Wood Products Consultant
T-PAC Lumber Pty Ltd —Rocklea QLD
- From $65,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick Apply
2d
MSO Specialist
PPG —Morningside QLD
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick Apply
6d
Geospatial Processing Specialist
Geoimage —Fortitude Valley QLD
- From $79,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
1h
Major Account Manager
Onsite Rental Group PTY Ltd —Forest Lake QLD
- Full-time
- Sales
- Communication skills
- Negotiation
- Employee assistance program
Quick Apply
1d
Commissioning Engineer
ABB Australia Pty Limited —Fortitude Valley QLD
- Part-time
- Bachelor's degree
- No degree
- Communication skills
Quick Apply
1d
Workshop Supervisor
Cummins Inc. —Carole Park QLD
- Overtime
20h

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Senior Employee Relations Specialist

FedEx Australia -
Redbank Plains QLD

Apply Now

Job Details

Permanent | Full-time
8 days ago

Qualifications

Bachelor's degree
Human resources
Leadership
Communication skills
Negotiation

Full Job Description

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The Role

We are seeking a dedicated Senior Employee Relations Specialist to join our high performing Employee Relations team. This role is pivotal in supporting the Employee & Industrial Relations function, and contributing to the effective management of ER/IR matters across the organisation. As a senior ER Specialist, you will play a crucial role in implementing ER/IR strategies, partnering with leadership and HR Business Partners, providing expert advisory on workplace issues and compliance.

In this role, you will assist the ER Advisor and Regional Manager People Operations in driving best practice, mentoring and coaching HR professionals, and handling complex ER/IR matters. You will be key in shaping ER/IR processes and ensuring they align with business goals and regulatory requirements, fostering a culture of fairness, accountability, and engagement.

Key Responsibilities:

Provide expert ER/IR advice to HR Business Partners and senior leaders on complex workplace matters, including investigations, disciplinary action, grievances, and disputes.
Manage high risk and sensitive ER/IR cases with sound judgement, ensuring fair, compliant, and timely outcomes.
Interpret and advise on the Fair Work Act, Modern Awards, Enterprise Agreements, employment contracts, and industrial instruments, including independent contractor arrangements.
Support enterprise bargaining activities, including negotiations, variations, and agreement interpretation with employees, contractors, and unions.
Build and maintain constructive union relationships; manage industrial issues and disputes in collaboration with internal and external stakeholders.
Support the ER Advisor and Regional People Operations Manager in Fair Work Commission matters as required, including unfair dismissal, general protections and dispute proceedings.
Advise on ER/IR risk mitigation and compliance to support workforce change, restructures, and transformation initiatives.
Lead ER/IR projects, policy development, continuous improvement initiatives, and the delivery of training to ensure ER/IR frameworks, policies, and practices remain compliant and aligned with legislative and industry best practice.
Coach HR professionals and business leaders, contributing to a capable and high performing People & Culture function.
Monitor employment law developments, regulatory changes, and market trends to ensure compliance and proactive advice.
Use HR data and insights to identify trends and inform strategic ER/IR solutions.

Essential Qualifications & Experience:

Bachelor’s degree in Human Resources, Industrial Relations, Law, or a related discipline, or equivalent practical experience.
Significant experience in Employee Relations, Industrial Relations, operating as a confident advisor on complex matters.
Demonstrated experience supporting enterprise bargaining and union negotiations, ideally in complex, unionised, or regulated environments.
Experience in industrial dispute management and engagement with regulatory bodies.
Experience coaching and mentoring HR professionals and advising senior leaders.
Sound influencing, negotiation, and conflict resolution skills.
Excellent written and verbal communication skills, including preparation of submissions, briefings, and formal correspondence.
Ability to work autonomously on high risk, sensitive matters, exercising sound judgement and discretion.
Strong stakeholder management skills, including credibility with senior and executive leaders.
Ability to balance legal compliance, employee experience, and commercial outcomes.
In depth knowledge of Australian employment law, workplace relations frameworks, and ER/IR best practice.
Alignment with FedEx Purple Promise: “I will make every FedEx experience outstanding.”

Apply Now

Refine Your Search

customer relations specialist jobs in indooroopilly, qld

Senior Employee Relations Specialist

Administration Officer - Central Virtual Integrated Community Care (VICC)

Senior Employee Relations Specialist

Executive Manager Workforce Advisory

Administration Officer - Medical Imaging

Timber & Wood Products Consultant

MSO Specialist

Geospatial Processing Specialist

Major Account Manager

Commissioning Engineer

Workshop Supervisor

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