In-Demand Customer support & client services Jobs in Parramatta, Nsw

Telephone Appointment Setter
Pink Comfort —North Parramatta NSW
- $30 - $35 an hour
- Part-time
- CRM software
- Customer service
- Senior Secondary Certificate of Education
- Referral program
Quick Apply
12h
Administration Officer – Accounts Background
Mercy Life & Property Care —Toongabbie NSW
- From $34 an hour
- Part-time
- Microsoft Excel
- Management
- Microsoft Office
Quick Apply
4d
Student Services & Administration Coordinator
Capital Careers Pty Ltd —Parramatta NSW
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
6d
Assistant Operations Manager
Sports Clean —Castle Hill NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Customer service
- Maintenance
- Travel reimbursement
- Professional development assistance
Quick Apply
6d
Customer Support & Administration Officer - Allied Health Practice
Grace Children's Therapy —Castle Hill NSW
- Part-time
- Customer service
- Administrative experience
- Computer skills
Quick Apply
Client Services Officer - Local Courts - Sydney Metro and Greater Sydney Metro
NSW Department of Communities and Justice —Parramatta NSW
- $78,000 - $84,799 a year
- Part-time
- Organisational skills
- Time management
- Health insurance
- Employee assistance program
9h
Housing Response Centre Operators - Housing Response Centre - Homes NSW
NSW Department of Communities and Justice —Liverpool NSW
- $82,533 - $95,482 a year
- Call employer
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
Assistant Building Manager | Strata (North West Portfolio/Parramatta Region)
Synergy —Parramatta NSW
- $75,000 - $85,000 a year
- Full-time
- Google Suite
- Management
- In-person
- Professional development assistance
- Referral program
Quick Apply
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Account Receivable
SBD Electrical Pty Ltd —Warwick Farm NSW
- $27 - $30 an hour
- Microsoft Excel
- Management
- In-person
Quick Apply
6d
Customer Account Manager - Retention and Renewals
Lawpath —Surry Hills NSW
- $105,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Parental leave
- Gym membership
Quick Apply
Receptionist/Administration
Employees Only Australia —Eastern Creek NSW
- From $70,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Senior Secondary Certificate of Education
Quick Apply
2h
People Services Coordinator
Ventia Pty Limited —Parramatta NSW
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Opportunities for advancement
Casual Event Technology Support Crew - Hospitality Experience
OneWorld Rental - Global Technology Hire —Ingleburn NSW
- $33.20 an hour
- Temporary
- Hospitality
- Customer service
- Warehouse
- Paid training
Quick Apply
1d
Campaign & Marketing Officer – Creative Foods Solutions & Export
JBS Australia Pty Ltd —Lidcombe NSW
- $81,000.00 - $103,919.32 a year
- Full-time
- Microsoft Office
- In-person
- Marketing
- Employee discount
Quick Apply
6d
Claims Consultant, REST
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Account Manager
RedPandas Digital Marketing —Mortlake NSW
- $90,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
Part-Time Admin / Office Allrounder
Statewide FM —Arndell Park NSW
- Part-time
- Customer service
- Administrative experience
- In-person
Quick Apply
2d
ICT CUSTOMER SUPPORT OFFICER
Promise Services —Ingleburn NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Computer Science
- Customer service
Quick Apply
HR Customer Care Consultant - Remote (Australia)
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- Human resources
- QuickBooks
- Parental leave
Quick Apply

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customer support & client services jobs near parramatta, nsw

Telephone Appointment Setter

Pink Comfort
North Parramatta NSW

Quick Apply

Job Details

Part-time
$30 - $35 an hour
12 hours ago

Benefits

Employee mentoring program
Referral program

Qualifications

CRM software
Customer service
Medical scheduling
Senior Secondary Certificate of Education
Home care
Computer skills
Communication skills

Full Job Description

About us:

Pink Comfort’s mission is to provide services that are unique and flexible, providing results that are more efficient, reliable and dedicated to improving the Quality of Life of each individual.

Role Purpose

The Telephone Appointment Setter is responsible for contacting existing and prospective Support At Home ( Aged care ) participants by telephone, understanding their requirements, providing basic information about available services, and scheduling appointments with the appropriate team member.

Key Responsibilities

Make outbound telephone calls to clients, prospective clients and referral contacts.
Answer incoming enquiries and provide professional and courteous customer service.
Identify the client's needs and determine the appropriate service or appointment.
Schedule, reschedule and confirm appointments using the organisation's booking system.
Follow up clients who have expressed interest but have not yet booked an appointment.
Maintain accurate client and appointment information in the relevant system.
Send appointment confirmations and reminders where required.
Record call outcomes, enquiries, follow-ups and relevant notes.
Escalate complex enquiries or complaints to the appropriate staff member.
Follow organisational privacy, confidentiality, communication and compliance requirements.
Meet agreed call, appointment-setting and follow-up targets.
Maintain a professional and respectful approach when communicating with clients, families, carers and service providers.

Essential Skills & Experience

Strong experience in Aged Care ( Support At Home and CHSP Program ) is mandatory.
Previous experience in telephone customer service, appointment setting, administration, reception or call centre work.
Excellent verbal communication and active listening skills.
Experience in navigating the My Aged Care Portal ( MACP ) and Service Australia Proda portal is mandatory.
Professional and confident telephone manner.
Ability to build rapport with clients quickly.
Good computer and data-entry skills.
Strong attention to detail and accurate record keeping.
Ability to manage multiple calls and follow-ups.
Ability to work independently and as part of a team.
Understanding of confidentiality and handling personal information.

Desirable

Experience in Aged care, healthcare, disability or community services.
Experience with CRM, client management or appointment-booking systems.
Knowledge of My Aged Care processes.
Experience dealing with older people, people with disability, families and carers.

Key Performance Indicators

Number of outbound calls completed.
Number of qualified appointments booked.
Appointment confirmation and attendance rate.
Follow-up completion rate.
Accuracy of client records and appointment information.
Quality of customer service and communication.
Compliance with organisational policies and procedures.

Interviews will be conducted in the coming weeks. For more information about the positions please email [email protected]

Pay: $30.00 – $35.00 per hour

Benefits:

Employee mentoring program
Referral program

Application Question(s):

Do you have previous work experience in the Commonwealth Home Support Programme (CHSP) or the Support at Home (SAH) Program?

Work Authorisation:

Australia (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services jobs in parramatta, nsw

Telephone Appointment Setter

Administration Officer – Accounts Background

Student Services & Administration Coordinator

Assistant Operations Manager

Customer Support & Administration Officer - Allied Health Practice

Client Services Officer - Local Courts - Sydney Metro and Greater Sydney Metro

Housing Response Centre Operators - Housing Response Centre - Homes NSW

Assistant Building Manager | Strata (North West Portfolio/Parramatta Region)

Mortgage Broker

Account Receivable

Customer Account Manager - Retention and Renewals

Receptionist/Administration

People Services Coordinator

Casual Event Technology Support Crew - Hospitality Experience

Campaign & Marketing Officer – Creative Foods Solutions & Export

Claims Consultant, REST

Account Manager

Part-Time Admin / Office Allrounder

ICT CUSTOMER SUPPORT OFFICER

HR Customer Care Consultant - Remote (Australia)

I want to receive the latest job alert for customer support & client services in parramatta, nsw

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