In-Demand Technical analyst Jobs in Fortitude Valley, Qld

Desktop Support Analyst (6-month contract)
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
Technical Business Analyst
Stanmore Resources —Brisbane QLD
- Analysis skills
- Communication skills
2d
Data Operations Engineer
Abano Healthcare —South Brisbane QLD
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick Apply
13d
Operations Centre Analyst - Brisbane or Perth
Australia’s Academic and Research Network (AARNet) —Brisbane QLD
- Rotating roster
- Hybrid work
- Management
- Customer service
- Office
- Parental leave
Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Business Analyst - 8 month secondment
Leidos —Brisbane QLD
- Full-time
- Azure
- Bachelor's degree
- No degree
- Annual leave
7d
Senior Business Intelligence Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- In-person
- AI
- Work from home
Business Improvement Analyst - Fixed Term
Datacom —Brisbane QLD
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick Apply
Senior Data Analyst
Queensland Government —Brisbane QLD
- Remote
- Employee assistance program
11d
Specialist Analyst Cyber and Digital Risk
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- In-person
- Health insurance
- Parental leave
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
13d
Business Analyst (Agentic workflows) - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Business Analyst
Auto & General Holdings —Toowong QLD
- Temporary
- Writing skills
- No degree
- Agile
- Work from home
- Parental leave
Quick Apply
Cloud Infrastructure Engineer - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Azure
- DevOps
- Bachelor's degree
- Health insurance
- Parental leave
Junior Integration Developer- AU Citizen with Security Clearance
Accenture —Brisbane QLD
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Automation Analyst
Auto & General Holdings —Toowong QLD
- Hybrid work
- Azure
- DevOps
- AWS
- Work from home
- Employee discount
Quick Apply
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
3d
Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane
Deloitte —Brisbane QLD
- Communication skills
- Parental leave
Operations Software Engineer
Brock Solutions —Brisbane QLD
- Monday to Friday
- Schematics
- SQL
- Organisational skills
- Profit sharing
Principal Consultant / Consulting Director - M&A / Corporate Valuation
ERM Group —Brisbane QLD
- Full-time

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Desktop Support Analyst (6-month contract)

Superloop -
Brisbane QLD

Apply Now

Job Details

Contract | Fixed term

Benefits

Free food

Qualifications

ITIL Foundation
Authentication
Desktop support
ITIL Certification
Management
Incident management
Customer service
Deployment
Microsoft Exchange
Scripting
Telecommunication
SharePoint
Intune
Help desk

Full Job Description

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

The IT & Security team report through to our Operations unit which is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Our IT & Security team has the board responsibility for both securing the corporate network and the externally customer facing networks and portals.

Role Purpose

We are seeking an experienced Senior Desktop Support Engineer to join our IT team on an initial 6-month contract, with potential extension. This role provides backfill for our Desktop Experience Team Leader and will support corporate users across a multi-site environment. The role is responsible for delivering high-quality end-user support, managing modern workplace technologies, and driving operational excellence across both Windows and macOS platforms.

The successful candidate will have strong hands-on experience with endpoint management, Microsoft Intune, JAMF Pro, Microsoft 365, and desktop support in an enterprise environment. They will act as a senior escalation point for complex incidents and contribute to ongoing endpoint modernisation initiatives.

Key Responsibilities

End User Support: Provide Level 2 and Level 3 desktop support for Windows and macOS devices, including hardware, operating system, application, networking, and identity-related issues.
Act as an escalation point for the Service Desk for complex endpoint and user support matters.

Support office-based, remote, and mobile users across multiple locations.

Endpoint Management: Administer and support Microsoft Intune for device management, compliance, configuration policies, application deployment, and endpoint security.

Administer and support JAMF Pro for macOS device lifecycle management.

Maintain endpoint security baselines, device compliance standards, provisioning, enrolment, asset management, and lifecycle processes.

Microsoft 365 Administration: Support Microsoft 365 services including Entra ID, Exchange Online, Teams, OneDrive, and SharePoint Online.

Assist with user administration, licensing, access management, and troubleshooting.

Operational Excellence: Maintain accurate documentation, knowledge articles, and support procedures.

Identify opportunities for automation and process improvement, including support for device refreshes, operating system upgrades, and workplace technology initiatives.

Ensure incidents, service requests, and problems are managed in accordance with ITIL principles.

Security and Compliance: Support endpoint security controls, vulnerability remediation activities, and implementation of security standards and policies.

Work closely with Cyber Security and Infrastructure teams to address endpoint risks and compliance requirements.

Essential Skills and Experience

Strong experience supporting Windows 11, macOS, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint deployment and management technologies.
Experience with JAMF Pro is desirable, particularly for macOS device lifecycle management.

Strong troubleshooting skills across desktop, application, authentication, networking, and device management issues.

Experience supporting enterprise collaboration platforms including Teams and SharePoint Online.

Familiarity with scripting and automation tools such as PowerShell.
Minimum 5 years’ experience in Desktop Support, Workplace Technology, or similar enterprise support roles.

Demonstrated experience operating in a medium to large enterprise environment.

Experience supporting both Microsoft and Apple ecosystems.

Proven ability to independently manage incidents, escalations, and technical investigations.

Desirable Skills

Microsoft certifications relating to Modern Workplace or Endpoint Management.
JAMF certification.

ITIL Foundation certification.

Experience in telecommunications, technology, or highly regulated environments.

Personal Attributes

Strong customer service and stakeholder management skills.

Able to communicate technical issues clearly to non-technical users.

Self-motivated and capable of working independently.

Strong attention to detail and documentation discipline.

Calm and methodical approach to incident resolution.

Continuous improvement mindset.

This role is ideal for a senior desktop support professional who enjoys a hands-on technical environment and can quickly integrate into a high-performing IT team.

On Offer

Free Home Broadband
Free Mobile SIM plan
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Apply Now

Refine Your Search

technical analyst jobs in fortitude valley, qld

Desktop Support Analyst (6-month contract)

Technical Business Analyst

Data Operations Engineer

Operations Centre Analyst - Brisbane or Perth

Second Level Service Desk Analyst

Business Analyst - 8 month secondment

Senior Business Intelligence Analyst

Business Improvement Analyst - Fixed Term

Senior Data Analyst

Specialist Analyst Cyber and Digital Risk

Service Desk Analyst

Business Analyst (Agentic workflows) - South Bank, QLD

Business Analyst

Cloud Infrastructure Engineer - South Bank, QLD

Junior Integration Developer- AU Citizen with Security Clearance

Automation Analyst

IT Support Analyst

Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane

Operations Software Engineer

Principal Consultant / Consulting Director - M&A / Corporate Valuation

I want to receive the latest job alert for technical analyst in fortitude valley, qld

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