In-Demand Guest service agent Jobs in Fitzroy, Vic

Guest Service Agent - Full Time
AccorHotel —Melbourne VIC
- Weekend availability
- Communication skills
- Hotel experience
- Resort
- Employee assistance program
Quick Apply
10h
Night Guest Experience Expert
Marriott International, Inc —Southbank VIC
- Part-time
- Hotel experience
- Annual leave
- Employee assistance program
Guest Service Agent - QT Melbourne
EVT Group —Melbourne VIC
- Communication skills
- Resort
- Office experience
- Parental leave
7d
Guest Service Agent
Cushman & Wakefield —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Front desk
Quick Apply
3d
Guest Services Agent
Ovolo Group —South Yarra VIC
- Part-time
- Office experience
6h
Cluster Group Reservations Agent
Marriott International, Inc —Southbank VIC
- Full-time
- CRM software
- Hospitality
- Microsoft Office
- Annual leave
- Employee assistance program
5d
Car Rental Agent - Melbourne (3-Month Contract)
Indie Campers —Melbourne VIC
- Weekend availability
- Hospitality
- English
- Referral program
Quick Apply
13d
Service Experience Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- Leadership
- Employee assistance program
- Referral program
Receptionist
Quest Moorabbin Pty Ltd —Heatherton VIC
- $32 - $36 an hour
- Part-time
- Sales
- Customer service
- Front desk
Quick Apply
12d
Front Office Duty Manager - Full Time
AccorHotel —Melbourne VIC
- Weekend availability
- Hospitality
- Microsoft Office
- Leadership
Quick Apply
F&B Agent - Banquets (Casual)
Marriott International, Inc —Melbourne VIC
- Part-time
- Hotel experience
- Kitchen
- Referral program
Sales Manager
MERCURE —Doncaster VIC
- Full-time
- Hospitality
- Sales
- Microsoft Office
Quick Apply
Business Development Manager
MERCURE —Melbourne VIC
- Full-time
- Management
- Sales
- Microsoft Office
Quick Apply
Support & Cleaning Casual Agent - Melbourne
Indie Campers —Melbourne VIC
- Weekend availability
- Communication skills
- Referral program
Quick Apply
Director of Sales
langhamhotelsmelbourne —Melbourne VIC
- Full-time
- Hospitality
- Management
- Sales
Network & IT Systems Engineer
Andromeda Robotics —Southbank VIC
- Full-time
- APIs
- AI
- Health insurance
Quick Apply
12d

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Guest Service Agent - Full Time

AccorHotel -
Melbourne VIC

Quick Apply

Job Details

Full-time
10 hours ago

Benefits

Employee assistance program
Insurance services

Qualifications

Communication skills
Hotel experience
Office experience

Full Job Description

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As a Guest Service Agent, you will be at the heart of the guest experience, creating a warm and memorable journey from arrival through to departure. Whether welcoming a guest for the first time, anticipating their needs during their stay or helping them discover the best of Melbourne, you will play an important role in creating stories that stay.

Tasks and responsibilities include:

Be the first point of contact for our guests, creating a warm, genuine and personalised welcome
Deliver exceptional service throughout the guest journey, anticipating needs and looking for opportunities to surprise and delight
Manage check-in and check-out efficiently and professionally, ensuring every interaction reflects our luxury standards
Build genuine connections with guests, taking the time to understand their preferences and creating memorable moments
Respond to guest requests promptly, thoughtfully and professionally, taking ownership from beginning to end
Provide knowledgeable recommendations on Melbourne, dining, shopping and local experiences to help guests make the most of their stay
Handle guest feedback and complaints confidently, using your initiative to find positive and appropriate solutions
Communicate effectively with Housekeeping, Food & Beverage and other hotel departments to ensure a seamless guest experience
Maintain a high level of professionalism and attention to detail when handling guest information, room keys, payments and confidential information
Ensure the security and wellbeing of our guests and their possessions
Maintain clear communication with the Front Office team, including effective handovers and sharing relevant guest feedback and requirements
Participate in training and development opportunities to continually build your skills and enhance the guest experience

What we can offer you:

A fun work environment where your job is simply to make people happy!
A genuine sense of community… our team is one big family
Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Qualifications

An energetic, team-focused and positive attitude with a genuine passion for hospitality
A natural ability to connect with guests and create meaningful, personalised experiences
Exceptional communication and interpersonal skills, both written and verbal
A polished and professional presentation, with a genuine commitment to luxury service
Strong attention to detail and the ability to remain organised in a fast-paced environment
A proactive, solutions-focused approach with the confidence to take ownership of guest requests
Strong computer literacy and the ability to quickly learn hotel systems
The ability to remain calm and composed when managing competing priorities or challenging guest situations
Previous Front Office or hotel experience is highly regarded, but a passion for hospitality and the right attitude are just as important
Flexibility to work across a seven-day roster, including mornings, evenings, weekends and public holidays

Additional Information

What’s in it for you...

Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!

Quick Apply

Refine Your Search

guest service agent jobs in fitzroy, vic

Guest Service Agent - Full Time

Night Guest Experience Expert

Guest Service Agent - QT Melbourne

Guest Service Agent

Guest Services Agent

Cluster Group Reservations Agent

Car Rental Agent - Melbourne (3-Month Contract)

Service Experience Duty Manager

Receptionist

Front Office Duty Manager - Full Time

F&B Agent - Banquets (Casual)

Sales Manager

Business Development Manager

Support & Cleaning Casual Agent - Melbourne

Director of Sales

Network & IT Systems Engineer

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