In-Demand Data analyst Jobs in Footscray, Vic

Customer Insights Analyst
Metricon —Melbourne VIC
- Full-time
- CRM software
- Microsoft Excel
- Management
11d
Data Scientist – Algorithms & Data Analytics
IND Technology —Melbourne VIC
- $110,000 - $120,000 a year
- Full-time
- Doctoral degree
- Data analysis skills
- Research
- Work from home
- Gym membership
Quick Apply
2h
Business Analyst/Informatics - Pathology
Victorian Government —Melbourne Northern Suburbs VIC
- $106,000 - $130,000 a year
- Full-time
- Laboratory
- Microsoft Excel
- Data analysis skills
- Health insurance
3h
Business Analyst
Tauseef Enterprises —Melbourne VIC
- $80,000 a year
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Travel reimbursement
- Dental insurance
Quick Apply
1d
Business Analyst, Service Integrity & Resolution
Link Group —Docklands VIC
- Data analysis skills
- Administrative experience
- Organisational skills
- Parental leave
- Employee assistance program
10d
Graduate Pricing Analyst
Strait Link Shipping Pty Ltd —Port Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
3d
Data Analyst
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- SQL
- AI
- Marketing
- Work from home
- Parental leave
Technical Business Analyst – Housing System Transformation Program
Aboriginal Housing Victoria —Fitzroy North VIC
- Full-time
- CRM software
- Administrative experience
- Communication skills
5d
Talent Acquisition Systems and Reporting Analyst
Visy —North Melbourne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Recruiting
IT Business Analyst
Marsh —Melbourne VIC
- Full-time
- Hybrid work
- Oracle
- AWS
- Analysis skills
Data Analyst
Banyule City Council —Greensborough VIC
- $113,252.44 - $126,351.47 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Parental leave
4d
Insights & Automation Analyst
Wesfarmers Health —Docklands VIC
- Contract
- Microsoft Excel
- SQL
- AI
- Employee assistance program
13d
Business Systems Analyst / Solutions Consultant
Balance Internet —Melbourne VIC
- Full-time
- ERP systems
- Data analysis skills
- Business development
- Work from home
BI Reporting Specialist - Power BI
IXOM —East Melbourne VIC
- Computer Science
- Employee assistance program
10d
Data Analyst
ANZ Banking Group —Melbourne VIC
- Full-time
- SQL
- AWS
- Analysis skills
4d
Data Quality & Analytics Consultant
Fujitsu —Melbourne VIC
- SQL
- Agile
- Communication skills
11d
Business Analyst
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- In-person
- Communication skills
13d
Data Analyst
Coles Group —Hawthorn East VIC
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Employee stock purchase plan
Inventory Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Analysis skills
13d
People Data Analyst
Ramsay Health Care —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
- Referral program
Quick Apply
6d

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Customer Insights Analyst

Metricon -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
11 days ago

Benefits

Opportunities for promotion
On-site parking

Qualifications

CRM software
Power BI
Microsoft Excel
Management
Customer service
Business analysis
Databases
Qualtrics
Analysis skills
Agile
Construction experience
Business requirements
Communication skills
Marketing

Full Job Description

Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our stylish and brand new Notting Hill Office, work within the busy National Customer Survey and Insights team in this highly rewarding and challenging role. The Customer Insight (CI) Analyst is a highly consultative role, responsible for leading and managing Metricon’s customer satisfaction program, to deliver data led customer insights across the enterprise and enhance overall customer experience.

Reporting to the National Customer Care Manager, your responsibilities will include:

Proactively managing our customer satisfaction platform, including regular and ongoing customer experience initiatives and ad hoc business requirements
Work closely with the Customer Experience and Engagement teams to provide strategic customer recommendations and actionable insights
Maintain and enhance the Voice of Customer Experience and feedback program
Utilise various internal (CRM, ERP, CX, Power BI) and external platforms to gather and present feedback to the business
Analyse customer feedback data and measure against business KPI’s and metrics
Engage with internal stakeholders to provide insights and recommendations from customer data to enhance the customer journey
Provide training and support to stakeholders on accessing and navigating dashboards
Assist with building customer experience strategies to improve data and survey response rates
Continuous improvement and automation of processes and systems such as surveys, dashboards and reporting
Offer insights to deepen the organisation's understanding of the customer perspective; and
Business Analysis / Backlog Grooming through design and facilitating.

Metricon will offer you:

Stylish and fun environment at our brand new Notting Hill Office
Free onsite parking
Be supported by a Management Team that has a Culture Where You Matter
On-going learning and development opportunities to help build your skills and reach your potential
Metricon Homes – Australia’s largest Home Builder for the 10th Consecutive Year
We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities; and
Attractive housing discounts on our award winning homes.

The successful candidate will have:

Significant experience working as a Business Analyst in the customer, marketing or customer engagement domains
5+ years hands on experience in business processes, workflows, requirement gathering and solution delivery across CX, CRM, ERP or Digital streams
Excellent skills in the definition of user stories and acceptance criteria elicitation
Effective analytical skills: interpret various forms of data, identify themes, apply insights, and recommend outcomes/solutions
A strong understanding of Qualtrics, Contact Centre platforms, Power BI, Microsoft Dynamics, Excel or other customer service and communication platforms
Prior experience with databases, query and report-building
Experience in the successful delivery of large-scale and complex programs of work
Demonstrated ability to effectively communicate and establish productive working relationships at all levels of the organisation
Capacity to manage multiple projects, prioritise, lead, facilitate, motivate, and drive team members to deliver and achieve common goals
Ability to interact with Senior Stakeholders and vendors in a proactive and professional manner
Excellent interpersonal, collaboration and stakeholder management skills
Effective communication skills, with the ability to lead, negotiate and influence
Strong time-management and prioritisation skills; and
Conceptual thinking with strong-problem solving ability
Agile planning and Software delivery experience
Any exposure to the building and construction industry

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken on the successful applicant.

Apply Now

Refine Your Search

data analyst jobs in footscray, vic

Customer Insights Analyst

Data Scientist – Algorithms & Data Analytics

Business Analyst/Informatics - Pathology

Business Analyst

Business Analyst, Service Integrity & Resolution

Graduate Pricing Analyst

Data Analyst

Technical Business Analyst – Housing System Transformation Program

Talent Acquisition Systems and Reporting Analyst

IT Business Analyst

Data Analyst

Insights & Automation Analyst

Business Systems Analyst / Solutions Consultant

BI Reporting Specialist - Power BI

Data Analyst

Data Quality & Analytics Consultant

Business Analyst

Data Analyst

Inventory Analyst

People Data Analyst

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