Reference Number: 5951
Category: Administration and Support
Department: Physiotherapy
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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the Physiotherapy Department
The Physiotherapy Department comprises approximately 116 EFT staff at the Austin Hospital, Heidelberg Repatriation Hospital and the Royal Talbot Rehabilitation Centre. It provides seven days per week, 12 hours per day services to acute and aged care areas. There is also a seven day a week primary care service for soft tissue injuries in the Emergency Department.
The Physiotherapy Department is a major clinical school for the University of Melbourne with responsibility for about 180 students from 1st through to 3rd year for the Doctorate of Physiotherapy (DPT) course and 40 students from Swinburne University.
Clinical research is a priority of the department and is led by the Chair of Physiotherapy.
About the Role
To undertake clinical support duties including the coordination and processing of outpatient referrals, appointment bookings and associated general reception, clerical, and administrative tasks as required by the Physiotherapy Outpatient Service.
A Regular Day will see you:
Support the delivery of Physiotherapy Outpatient Services and direct patient care via booking appointments for patients using the computer-based booking systems / processes.
Respond and appropriately direct / re-direct patient and staff enquiries.
General clinical support duties for Physiotherapy Outpatient services and its associated programs and clinics
About you
As the casual Administrative Officer, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You will bring energy and drive to your work and have a keen interest in developing your skillset.
To be successful in this role, you will bring with you:
A patient and customer focused approach to care delivery
Excellent communication and problem-solving skills
Flexibility to work a variety of shifts
Demonstrate cultural sensitivity and show commitment to fostering an inclusive environment
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Anne Logan, Business Manager at
[email protected].
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Tuesday 1 September 2026
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