Company Description
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Job Description
Position Summary.
This Melbourne‑based role provides end‑to‑end support to Rotork’s national sales operations, with a focus on assisting the external Sales team. The position manages the full enquiry and quotation process, including responding to customer requests, selecting and sizing products, preparing quotes, and supplying supporting technical information.
The role also coordinates responses to project RFQs and maintains working knowledge of pricing strategies across the full Rotork product range. In addition, it oversees the placement of factory orders and proactively manages contracts in collaboration with the Supply Chain Team Leader.
Operating in a fast‑paced environment with competing deadlines, the role is an integral part of the National Customer Service Team.
Key Responsibilities and Expectations
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To provide exceptional levels of Customer Service
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To respond swiftly and accurately to all customer queries within pre-agreed timescales
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Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
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To maximise the potential of key accounts and new business with existing and new customers
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Use existing procedures to solve routine or standard problems
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Work under supervision and direction from the Inside Sales Supervisor / Customer Service Team Leader
Inside Sales – Application Engineering.
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Review customer RFQ applications/specifications and prepare technical proposals/responses.
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Generate quotations for all divisional products in response to customer RFQ’s.
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Maintaining accurate records of all quotation and contractual information.
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Entering Projects onto CE following quotation review.
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Update CE sales database and action the sales team as required.
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Review customer purchase orders against sales quotations to ensure that the information is complete, correct, concise and organised.
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Communicate with factories and review order promise dates and adjust were necessary based on the latest information - with the aim of on time in full delivery.
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Communicate with customers for the jobs associated with projects and bring them up to date as needed.
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Liaise with the Workshop Team Leader / Supply Chain team Leader and/or RS Manager for any factory fit and/or site work needed for jobs related to projects.
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Work with the sales team to gather customer information required to complete a contract.
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Provide a seamless/cooperative interface between the customers’ requirements and the Rotork factories and local fulfillment / operations.
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Liaison with other Company functions such as Contracts, Production Planning, Engineering, Accounts, and Shipping to ensure fulfillment of the customer requirements.
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Coordinating documentation, customer queries, and expediting response to customers.
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Participating in internal and occasional external meetings with customers, inspectors, and expeditors.
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Collaborate with the Customer Service Manager to identify and implement best practices throughout the Company.
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Training other employees as needed from time to time.
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Perform other duties as assigned.
Contracts Administration
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Be a principle point of contact with customers for all queries relating to sales orders.
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Register and process customer orders into sales orders.
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Prepare and raise purchase orders on our suppliers (factories) for sales order fulfillment and stock replenishment.
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Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it.
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Review sales order promise dates and adjust where necessary based on the latest information from purchasing, never allowing orders to go late.
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Communicate with factories on orders with delivery issues and escalate orders where appropriate to the Customer Service Manager for further follow-up.
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Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation.
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Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job.
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Maintain accurate records of all contractual information.
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Assist and booking of parts into job costing where relevant.
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In conjunction with the Customer Service Manager, identify opportunities where work practices need formally defining and help develop any relevant processes and procedure documents.
Qualifications
Qualifications & Technical knowledge:
Essential
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Degree or mechanical engineering qualification or equivalent
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Typically, 2 years of relevant experience in a similar role
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Understanding of engineering drawings
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Commercial awareness or a background in Customer Service
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Knowledge of material pricing
Desirable
- Experience of the valve industry
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Experience of using ERP systems
Personal Specification:
Essential
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Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full
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Good attention to detail and ability work under pressure
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Good communication skills, customer focused, ability to multitask and good at executing tasks
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Ability to approach challenges with a proactive mindset and find solutions to problems
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Experience in a contractual environment and understanding of implications of contract law.
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Good communication skills, customer focused, strong multitasker and good at executing tasks
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High level of data input accuracy
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Ability to work independently and part of a wider team
