In-Demand Customer experience advisor Jobs in Brisbane, Qld

Customer Advisor Brisbane, Queensland
Bupa —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Health insurance
- Parental leave
4d
Wholesale Cruise Advisor - South Bank, QLD
CruiseHQ —South Bank QLD
- Full-time
- Sales
- Customer service
- Computer skills
- Health insurance
- Parental leave
12d
Executive Officer - numerous positions
Queensland Government —Brisbane QLD
- Management
- Microsoft Office
- Administrative experience
- Work from home
2d
AI Consultant
First Focus —Brisbane QLD
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
9d
Workplace Relations Advisor - Brisbane/Sydney
Cater Care Australia / Cater Care Services —Milton QLD
- Part-time
- Hybrid work
Quick Apply
6d
Customer Solutions Advisor - Full Time - Chermside
Vodafone Australia —Chermside QLD
- Full-time
- Parental leave
6d
Customer Readiness Advisor
Queensland Government —Brisbane QLD
- Temporary
- Communication skills
11d
Customer Readiness Advisor
Cross River Rail Delivery Authority —Brisbane QLD
- $119,000 - $127,000 a year
- Full-time
- Communication skills
Quick Apply
12d
Senior Stakeholder Engagement Advisor/Stakeholder Engagement Advisor - Octopus Australia
Octopus —Brisbane QLD
- Full-time
- Hybrid work
- Wellness program
- Health insurance
Quick Apply
HR Advisor
Queensland Government —Brisbane QLD
- Management
- Research
- Analysis skills
13d
Casual Beauty Advisor - Carindale
The Body Shop Australia Pty Ltd —Carindale QLD
- $34.76 - $48.67 an hour
- Temporary
- Communication skills
Quick Apply
Senior Sales Consultant - Windsor
FREEDOM Furniture —Windsor QLD
- Weekend availability
- Sales
- Employee discount
- Opportunities for advancement
Quick Apply
Travel Advisor - Paddington, QLD
Travel Associates —Paddington QLD
- $110,000 a year
- Full-time
- Employee discount
Casual Beauty Advisor - Mt Ommaney
The Body Shop Australia Pty Ltd —Mount Ommaney QLD
- $33.19 - $46.46 an hour
- Temporary
- Communication skills
Quick Apply
Senior Customer Development Manager
Actionstep —Milton QLD
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
Student Services Advisor (Campus)
Torrens University Australia —Brisbane QLD
- Full-time
- Management
- Customer service
- Salesforce
10d
Client Advisor
Technogym —Brisbane QLD
- Weekend availability
- Hospitality
- Sales
- Employee assistance program
- Gym membership
HR Support Advisor
Ozcare —Kangaroo Point QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
9d
People & Culture Coordinator
Teys Australia —Eight Mile Plains QLD
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
11d
People Services Coordinator - Brisbane
Cater Care Australia / Cater Care Services —Milton QLD
- $70,000 - $78,000 a year
- Full-time
- Hybrid work
Quick Apply
9d

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Customer Advisor Brisbane, Queensland

Bupa -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
4 days ago

Benefits

Health insurance
Training program
Parental leave

Qualifications

Customer service
Communication skills
Negotiation

Full Job Description

Job ID

65418

Category

Customer Service

Date posted

09/02/2026

Location

Brisbane, Australia

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is….

As the primary point of contact for Bupa Health Insurance customers, you'll deliver exceptional service by resolving enquiries, reviewing existing cover, and providing tailored health insurance solutions. You'll assist customers with policy and coverage questions while helping them make informed decisions about their health cover.

This role is key to building customer trust and loyalty through positive interactions, achievement of service and retention targets, and a commitment to delivering outcomes that align with Bupa's values. You'll combine strong customer care, problem-solving skills, and product knowledge to support both customer wellbeing and business success.

This is a permanent, full-time opportunity commencing on 20 October, based in our Brisbane office, with a hybrid working model that includes a minimum of two days per week in the office. To set you up for success, you'll participate in a comprehensive 11-week training program with full support and coaching. This role operates Monday to Friday, with shifts scheduled within our operating hours of 8:00 AM to 8:00 PM (7:00 AM to 7:00 PM during daylight savings), so availability to work across these hours is essential.

Key responsibilities:

Serve as the primary point of contact for Bupa Health Insurance customers, managing enquiries related to policies, coverage, and benefits via phone.
Deliver exceptional customer service by resolving enquiries and issues efficiently at the first point of contact wherever possible.
Review customers' existing coverage and provide tailored health insurance solutions that meet their individual needs.
Achieve individual and team performance targets across customer experience, service quality, first call resolution, and retention outcomes.
Handle customer complaints and complex enquiries professionally and empathetically, ensuring positive customer outcomes.
Maintain accurate customer records while adhering to compliance, privacy, security, and regulatory requirements.
Identify opportunities to improve processes, promote self-service solutions, and gather customer feedback to enhance the customer experience.
Participate in ongoing training and collaborate with internal teams to continuously improve knowledge, performance, and customer outcomes.

What you’ll need to make it possible

Proven experience in a customer service environment, with a track record of achieving performance targets.
A passion for delivering exceptional customer service and creating positive customer experiences.
Strong communication and active listening skills, with the ability to build rapport and trust over the phone.
Effective problem-solving and negotiation skills, with the ability to resolve enquiries confidently and professionally.
Solid computer literacy and the ability to navigate multiple systems efficiently.
Resilience and adaptability to thrive in a fast-paced environment and manage challenging customer interactions.
feedback, and continuously develop.
Health insurance knowledge is advantageous but not essential.

Why you’ll love it?

This is a great opportunity to make a real difference in customers' lives while building a rewarding career with Bupa. You'll receive comprehensive training and ongoing coaching, enjoy the flexibility of a hybrid working model, and be part of a supportive team that celebrates success.

Plus, you'll enjoy a range of Bupa benefits, including:

Fully subsidised Bupa Health Insurance on basic hospital and extras cover
Access to our health & wellbeing program
Discounts on a range of partner brands such as New Balance, Garmin, Apple, Samsung and many more!
Career development opportunities
Reward and recognition programs
14 weeks paid gender-neutral parental leave

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis

Apply Now

Refine Your Search

customer experience advisor jobs in brisbane, qld

Customer Advisor Brisbane, Queensland

Wholesale Cruise Advisor - South Bank, QLD

Executive Officer - numerous positions

AI Consultant

Workplace Relations Advisor - Brisbane/Sydney

Customer Solutions Advisor - Full Time - Chermside

Customer Readiness Advisor

Customer Readiness Advisor

Senior Stakeholder Engagement Advisor/Stakeholder Engagement Advisor - Octopus Australia

HR Advisor

Casual Beauty Advisor - Carindale

Senior Sales Consultant - Windsor

Travel Advisor - Paddington, QLD

Casual Beauty Advisor - Mt Ommaney

Senior Customer Development Manager

Student Services Advisor (Campus)

Client Advisor

HR Support Advisor

People & Culture Coordinator

People Services Coordinator - Brisbane

I want to receive the latest job alert for customer experience advisor in brisbane, qld

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