In-Demand Ad operations Jobs in Brisbane, Qld

Senior Desktop Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
12d
Customer Service Manager (Frontline Services)
Queensland Government —Moreton Bay QLD
- Management
- Communication skills
9d
eDiscovery Client Services Associate Director
Epiq Systems, Inc. —Brisbane QLD
- Weekend availability
- Master's degree
- Bachelor's degree
- Conflict management
9d
Customer Service Manager (CSM)
SKG Services Pty Ltd —Brendale QLD
- $80,000 - $90,000 a year
- Full-time
- Customer service
- Organisational skills
- Cleaning
Quick Apply
Financial Crimes Officer - Contact Centre
Cuscal —South Brisbane QLD
- Full-time
- Hybrid work
Quick Apply
13d
Customer Service/Admin Assistant
OLP - Officeline Products Pty Ltd —Carole Park QLD
- $60,000 - $65,000 a year
- Full-time
- Microsoft Office
- Senior Secondary Certificate of Education
- No degree
Quick Apply
Shutdown & Project Inspection Personnel - Queensland
NDE Solutions —Brisbane QLD
- Temporary
- Management
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Driver / Allocator & Customer Service
Wymap Group —Eagle Farm QLD
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
9d
Billing Support Officer
Magentus —Fortitude Valley QLD
- Hybrid work
- Management
- Administrative experience
Customer Service Manager
SKG Services Pty Ltd —Brendale QLD
- $75,000 - $100,000 a year
- Full-time
- Customer service
- Organisational skills
- Cleaning
Quick Apply
13d
Executive Assistant
DCOH —Brisbane QLD
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Sales Coordinator & Compliance Officer
Wagners —Brisbane QLD
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Gym membership
Office Services Manager
Grant Thornton Australia —Brisbane QLD
- Full-time
- Hospitality
- Administrative experience
- Agile
- Health insurance
- Gym membership
5d
Casual Transcript Co-Ordinator
Epiq Systems, Inc. —Brisbane QLD
- Part-time
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Hearing Support Officer
Queensland Government —Brisbane QLD
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Community Ambassador
DAD-Jones Lang LaSalle (QLD) Pty Ltd —Brisbane QLD
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
Community Ambassador
JLL —Brisbane QLD
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Marketing & Performance Coordinator
VALD —Newstead QLD
- Full-time
- CRM software
- Bachelor's degree
- Organisational skills
Quick Apply
Administration Assistant
Modular Mining Systems Pty Ltd —Milton QLD
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
4d
Property Manager - Moranbah
Compass Group Australia —Brisbane Airport QLD
- $100,000 a year
- Full-time
- Communication skills
- Time management

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Senior Desktop Support Officer

Queensland Government -
Brisbane QLD

Apply Now

Job Details

12 days ago

Qualifications

LAN
Microsoft Office
IT support
ServiceNow
Communication skills
Intune
Help desk

Full Job Description

As Senior Desktop Support Officer, you will play a key role in delivering reliable, high-quality desktop and end-user support services across CITEC's environment.

You will contribute to a responsive incident and problem resolution service that minimises disruption, meets agreed performance targets, and ensures the effective operation of desktop devices and peripherals. Working in a fast-paced technical environment, you will provide expert support across hardware, software and local area network issues, while maintaining a strong focus on customer service, service quality and continuous improvement.

In this role, you will communicate professionally with clients, stakeholders and management to understand service requirements and deliver timely, cost-effective and efficient support outcomes. You will manage incidents and escalations through ServiceNow in line with established IT service management processes and provide clear feedback to users throughout the problem-solving process. You will also contribute to the planning, development and implementation of strategies that strengthen integrated, client-focused technology services.

A key part of the role is providing technical leadership and mentoring across support teams. You will work collaboratively with first-level support through the Service Centre and third-level support through Microsoft Support Services to improve the effectiveness and value of desktop support services for CITEC and its clients. You will help foster a culture of cooperation, knowledge sharing and service excellence, while ensuring adherence to quality system documentation, desktop governance requirements, change management processes and recognised best-practice frameworks such as ITIL.

The role also carries primary responsibility for Community Recovery support, including ensuring devices are maintained with current applications, properly configured and ready for deployment when needed. This requires a proactive approach, sound judgement and the ability to maintain service readiness in support of critical operational needs.

To succeed in this position, you will bring strong technical expertise in the installation, configuration, operation and maintenance of personal computers, peripheral devices, local area networks, operating systems and common desktop software, including products such as Windows, Microsoft Office and Intune. You will have well-developed diagnostic and troubleshooting skills, with the ability to identify issues, resolve problems efficiently and recommend practical improvements.

You will also demonstrate initiative, sound decision-making and the ability to generate new ideas and creative solutions that support organisational goals. A strong customer focus is essential, along with proven experience delivering high-quality IT support services in a professional environment. You will be able to manage competing priorities, meet deadlines, set realistic goals and work effectively both independently and as part of a team.

Strong communication skills are critical to this role. You will need the ability to engage effectively with individuals and groups, explain technical issues clearly, maintain accurate system documentation and prepare technical reports and other written materials for management. Overall, this is an excellent opportunity for an experienced IT professional who combines technical capability, customer service, leadership and a commitment to continuous improvement.

Applications to remain current for 12 months.

Job Ad Reference: QLD/697758/26

Closing Date: Wednesday, 26 August 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

ad operations jobs in brisbane, qld

Senior Desktop Support Officer

Customer Service Manager (Frontline Services)

eDiscovery Client Services Associate Director

Customer Service Manager (CSM)

Financial Crimes Officer - Contact Centre

Customer Service/Admin Assistant

Shutdown & Project Inspection Personnel - Queensland

Driver / Allocator & Customer Service

Billing Support Officer

Customer Service Manager

Executive Assistant

Sales Coordinator & Compliance Officer

Office Services Manager

Casual Transcript Co-Ordinator

Hearing Support Officer

Community Ambassador

Community Ambassador

Marketing & Performance Coordinator

Administration Assistant

Property Manager - Moranbah

I want to receive the latest job alert for ad operations in brisbane, qld

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