In-Demand Guest service agent Jobs in Elwood, Vic

Guest Service Agent - QT Melbourne
EVT Group —Melbourne VIC
- Communication skills
- Resort
- Office experience
- Parental leave
5d
Cluster Reservations Agent
Marriott International, Inc —Southbank VIC
- Full-time
- CRM software
- Hospitality
- Microsoft Office
- Annual leave
- Employee assistance program
4d
Receptionist
Quest Moorabbin Pty Ltd —Heatherton VIC
- $32 - $36 an hour
- Part-time
- Sales
- Customer service
- Front desk
Quick Apply
11d
Reservation Agent
AccorHotel —Preston VIC
- Weekend availability
- Sales
- Customer service
- English
Quick Apply
Car Rental Agent - Melbourne (3-Month Contract)
Indie Campers —Melbourne VIC
- Weekend availability
- Hospitality
- English
- Referral program
Quick Apply
12d
Front Office Duty Manager - Full Time
AccorHotel —Melbourne VIC
- Weekend availability
- Hospitality
- Microsoft Office
- Leadership
Quick Apply
F&B Agent - Banquets (Casual)
Marriott International, Inc —Melbourne VIC
- Part-time
- Hotel experience
- Kitchen
- Referral program
Service Experience Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- Leadership
- Employee assistance program
- Referral program
Sales Manager
MERCURE —Doncaster VIC
- Full-time
- Hospitality
- Sales
- Microsoft Office
Quick Apply
Business Development Manager
MERCURE —Melbourne VIC
- Full-time
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- Microsoft Office
Quick Apply
Support & Cleaning Casual Agent - Melbourne
Indie Campers —Melbourne VIC
- Weekend availability
- Communication skills
- Referral program
Quick Apply
Director of Sales
langhamhotelsmelbourne —Melbourne VIC
- Full-time
- Hospitality
- Management
- Sales
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Andromeda Robotics —Southbank VIC
- Full-time
- APIs
- AI
- Health insurance
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11d

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Guest Service Agent - QT Melbourne

EVT Group
Melbourne VIC

Apply Now

Job Details

Casual
5 days ago

Benefits

Parental leave
Paid volunteer leave

Qualifications

Dayforce
Communication skills
Office experience

Full Job Description

About EVT: QT Melbourne is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

As a Guest Service Agent at QT Melbourne, you'll be the first and last point of contact for our guests, setting the tone for their entire experience from arrival to departure. You'll manage check-in and check-out, handle reservations and guest enquiries, and bring QT's signature blend of personality and polish to every interaction, all while keeping things running smoothly behind the scenes.

Key Responsibilities

Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

What You’ll Bring

1+ years of experience as a GSA in a hotel or similar role.
Proven ability to deliver warm, professional, and efficient guest service
Strong communication skills and attention to detail.
Experience in front office operations including check-in/out and handling guest accounts.
Ability to build strong relationships with other departments in the hotel
The ability to deal with multiple requests at once and maintain a high level of service.
Familiarity with reservation systems and booking procedures.

How You Work

Daymaker ethos — no one’s too big for the small things.
Hands-on and non-hierarchical — leads from the front.
Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
Seasonal perks at Thredbo.
Rapid career growth across our hotel & entertainment network.
Paid parental leave; community & volunteering opportunities.

Apply Now
Join QT and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

Apply Now

Refine Your Search

guest service agent jobs in elwood, vic

Guest Service Agent - QT Melbourne

Cluster Reservations Agent

Receptionist

Reservation Agent

Car Rental Agent - Melbourne (3-Month Contract)

Front Office Duty Manager - Full Time

F&B Agent - Banquets (Casual)

Service Experience Duty Manager

Sales Manager

Business Development Manager

Support & Cleaning Casual Agent - Melbourne

Director of Sales

Network & IT Systems Engineer

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