In-Demand Collection agent Jobs in Parramatta, Nsw

Strategic Customer Success Manager
Dolby —Sydney NSW
- Management
- APIs
- AI
Analyst | GES Immigration
Deloitte —Sydney NSW
- Organisational skills
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- Time management
- Parental leave
Senior Analyst | GES Immigration
Deloitte —Sydney NSW
- Organisational skills
- Communication skills
- Time management
- Parental leave
APJ Partner Enablement Manager
Smartsheet —Sydney NSW
- Google Suite
- Sales
- Salesforce
5d
Enterprise Account Director
Reapit ANZ —Sydney NSW
- Salesforce
- Presentation skills
Quick Apply
SOC Analyst
BeyondTrust —Sydney NSW
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
Manager - M&A Valuations
Deloitte —Sydney Western Suburbs NSW
- AI
- Parental leave
Forward Deployed Engineer and FDE Lead - Anthropic
Deloitte —Sydney NSW
- Azure
- AWS
- APIs
- Parental leave
Field Operations Engineer
Breaker —Sydney NSW
- Full-time
- CAD
- AI
Quick Apply
Senior Pre-Sales Solutions Engineer (Australia)
Deepgram —Sydney NSW
- $180,000 - $240,000 a year
- Full-time
- Remote
- APIs
- AI
- Communication skills
Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- Systems design
- AWS
Perception Engineer | Localisation, Sensor Fusion & World Building
Breaker —Sydney NSW
- Full-time
- Machine learning
- AI
Quick Apply
Engineering Manager - CRM
hipages Group —Sydney NSW
- Hybrid work
- Salesforce
- Master's degree
- AI
Quick Apply
7d
Staff Technical Account Manager
Dolby —Sydney NSW
- Azure
- AWS
- AI
Technical Compliance Analyst, Class
HUB24 —Sydney NSW
- Full-time
- Data analysis skills
- Research
- Microsoft Office
Forward Deployed Engineer
Deloitte —Sydney NSW
- AWS
- APIs
- AI
- Parental leave
Controls Engineer
Equinix —Sydney NSW
- Full-time
- Systems design
- Bachelor's degree
- AI
Agentic AI Engineer (AWS)
Deloitte —Sydney NSW
- Azure
- Writing skills
- DevOps
- Parental leave
5d
AWS Engineering Lead
Deloitte —Sydney NSW
- Master's degree
- AWS
- AI
- Parental leave
2d

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Strategic Customer Success Manager

Dolby -
Sydney NSW

Apply Now

Job Details

Qualifications

Management
APIs
Business planning
SaaS
AI
Analytics

Full Job Description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41516

About Us:
We’re a leading company in video streaming, dedicated to providing exceptional solutions to enhance audio, video, and real-time communication experiences, empowering our clients to engage their audiences in meaningful ways. From the leading industry player to innovative advertising solutions, our mission is to create immersive, video experiences that invite everyone to engage and interact. As we grow, we are seeking a Strategic Customer Success Manager to be the bridge between our technology and our customers, ensuring they maximize the value of our products.

Job Overview:

As a Strategic Customer Success Manager, you will play a critical role in building and nurturing strong, long-term relationships with our strategic customers. You are responsible for ensuring our video products drive measurable business outcomes and long-term growth for our customers.

In this role, you will lead the overarching account strategy, focusing on high-level partnership, retention, and expansion. You will work alongside a Technical Account Manager (TAM); while the TAM ensures the technical integrity and operational success of the platform, you will focus on the customer’s business objectives, ensuring our technology translates into their competitive advantage.

Key Responsibilities:

Customer Relationship Management: Build and maintain strong relationships with customers, understanding their business needs, goals, and requirements to proactively deliver value.
Success Planning: Develop and execute strategic "Success Plans" that align our video technology with the customer’s business KPIs (e.g., churn reduction, viewer engagement, ad revenue).
Executive Presence: Conduct high-level Quarterly Business Reviews (QBRs) focusing on data, ROI, and future roadmaps.
TAM Partnership & Orchestration: Act as the primary business counterpart to the Technical Account Manager (TAM). You will lead regular account health synchronizations to align the customer's business roadmap with the TAM’s technical stability plan, ensuring that technical milestones (like ad integrations or platform migrations) are directly contributing to the client’s overarching business KPIs.
Strategic Renewal Leadership: Lead the end-to-end renewal strategy by articulating the realized value and ROI delivered throughout the contract term.
Adoption & Enablement: Ensure the customer is utilizing the full breadth of the platform, not just the basic features.
Feedback Loop & Customer Advocacy: Serve as the voice of the customer. Synthesize customer business needs into actionable insights for the Product team to influence the long-term roadmap.
AI-Driven Insights: Leverage agentic AI tools to automate data collection and health-score monitoring, allowing you to focus on high-level strategic intervention and "Human-in-the-loop" decision-making.
AI Workflow Optimization: Partner with our Product/Ops teams to refine AI agents that handle repetitive manual tasks (like meeting summaries, usage reporting, and basic documentation), freeing up your time for deeper customer strategy.

Required Skills:

Consultative Approach: Ability to understand a customer’s business model (Media, Sports Broadcast, Enterprise) and map tech to revenue.
Customer Focus: Passionate about supporting customers and making them successful.
Relationship Management: Experience navigating complex organizations and managing stakeholders from Product Managers to Leadership Stakeholders.
Proactivity and Initiative: Self-motivated with a proactive approach to anticipating customer needs and identifying areas for improvement.
Video Industry Literacy: Understands the market of video (trends, monetization) without necessarily needing to debug a manifest file.
AI-Augmented Productivity: A mindset focused on using AI to enhance personal impact. You are comfortable leveraging AI tools to synthesize large datasets, draft initial executive summaries, and automate routine administrative workflows, allowing you to spend more time on high-level strategy.

Preferred Qualifications:

Data Storytelling: Skilled at using analytics to prove value.
AI Prompt Engineering & Logic: Ability to guide and "direct" AI agents to retrieve specific business insights from our customer data platforms
Experience with streaming technologies (e.g., HLS, DASH), video player configurations, and APIs.
Business of AdTech: Ability to speak with customers about ad-revenue KPIs, such as CPM optimization, fill rates, and ad-delivery success as part of a broader business success plan.
Previous experience in a SaaS, media, or video technology company.
Existing connections in the industry.

Apply Now

Refine Your Search

collection agent jobs in parramatta, nsw

Strategic Customer Success Manager

Analyst | GES Immigration

Senior Analyst | GES Immigration

APJ Partner Enablement Manager

Enterprise Account Director

SOC Analyst

Manager - M&A Valuations

Forward Deployed Engineer and FDE Lead - Anthropic

Field Operations Engineer

Senior Pre-Sales Solutions Engineer (Australia)

Delivery Consultant: Full Stack Engineer, AWS Professional Services

Perception Engineer | Localisation, Sensor Fusion & World Building

Engineering Manager - CRM

Staff Technical Account Manager

Technical Compliance Analyst, Class

Forward Deployed Engineer

Controls Engineer

Agentic AI Engineer (AWS)

AWS Engineering Lead

More jobs to discover

I want to receive the latest job alert for collection agent in parramatta, nsw

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