In-Demand Senior system engineer Jobs in Australian Capital Territory

Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
Technical Program Managers (NV2/TSPV) – Intelligence/National Security & Defence – Canberra & Melbourne
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
2d
Engineering Manager
Karbon —Canberra ACT
- Management
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
10d
Engineers (All Disciplines)
Calexi —Canberra ACT
- $120,000 - $160,000 a year
- Full-time
- Azure
- Engineering
- AWS
Quick Apply
Solution Architect
BAE Systems —Canberra ACT
- Azure
- AWS
- Presentation skills
Australian Federal Government Intenship Program
Teradata —Canberra ACT
- Part-time
- Azure
- Computer Science
- Master's degree
Quick Apply
12d
Forward Deployed Engineer
Kinetic IT —Canberra ACT
- Full-time
- Azure
- AWS
- APIs
Senior Radio Systems Engineer | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
- Analysis skills
- Negotiation
5d
Senior Microsoft Technical Consultant
Brennan IT —Canberra ACT
- Full-time
- Management
- Administrative experience
- Communication skills
Lead Engineer
Cubic Corporation —Canberra ACT
- Full-time
- Analysis skills
- Supervising experience
- Leadership
5d
Web Developer
Australian National University —Canberra ACT
- $110,546 - $116,083 a year
- Full-time
- University
- Organisational skills
- Communication skills
8d
ICT Systems Engineer
Calexi —Canberra ACT
- $120,000 - $160,000 a year
- Full-time
- Azure
- Engineering
- Systems design
Quick Apply
Technical Business Analyst
NTT —Canberra ACT
- Contract
- Azure
- DevOps
- SQL
Quick Apply
Level 3 Engineer
Cubic Corporation —Canberra ACT
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
5d
Manager, Sales Development
Snowflake —Barton ACT
- Full-time
- Computer Science
- Engineering
- Master's degree
9d
Senior Search Engineer
Xero —Canberra ACT
- Full-time
- Hybrid work
- AI
1d
Senior Systems Engineering Consultant
Nova Group —Canberra ACT
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
Senior Security Consultant
Fujitsu —Barton ACT
- On call
- Bachelor's degree
Safety Engineer
Downer Group —Canberra ACT
- Management
- Communication skills
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Canberra ACT
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program

I want to receive the latest job alert for senior system engineer in australian capital territory

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior system engineer jobs near australian capital territory

Senior System Engineer jobs in Canberra ACT

Forward Deployed Engineer jobs in Canberra ACT

Solution Architect jobs in Canberra ACT

Engineer jobs in Canberra ACT

Engineering Manager jobs in Canberra ACT

Entry Level Engineer jobs in Canberra ACT

Call Taker jobs in Silverwater Nsw

Night Call Centre jobs in Sydney Nsw

Call Taker jobs in Sydney Nsw

Insurance Call Centre jobs in Melbourne Vic

Night Shift, Call Centre jobs in Perth Wa

Senior System Engineer jobs in Macquarie Park Nsw

Senior Citizens jobs in Sunshine Coast Qld

Software Engineer jobs in Canberra Act

Senior Hair Designer $79423 $89690 jobs in Brisbane Qld

Senior System Engineer jobs in Byron Bay Nsw

Senior System Engineer jobs in Sydney Nsw

Technical Analyst jobs in North Ryde Nsw

Visa Sponsorship, Retail Analyst jobs in Victoria

Technical Analyst jobs in Greater Adelaide Sa

Senior Contact Centre Specialist

Optus -
Canberra ACT

Apply Now

Job Details

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

Date: 17 Aug 2026

Location: Canberra, Australia

#job-location.job-location-inline { display: inline; }

Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

senior system engineer jobs in australian capital territory

Senior Contact Centre Specialist

Technical Program Managers (NV2/TSPV) – Intelligence/National Security & Defence – Canberra & Melbourne

Engineering Manager

Engineers (All Disciplines)

Solution Architect

Australian Federal Government Intenship Program

Forward Deployed Engineer

Senior Radio Systems Engineer | Full-time Permanent

Senior Microsoft Technical Consultant

Lead Engineer

Web Developer

ICT Systems Engineer

Technical Business Analyst

Level 3 Engineer

Manager, Sales Development

Senior Search Engineer

Senior Systems Engineering Consultant

Senior Security Consultant

Safety Engineer

Senior System Development Engineer, Core Networking (Relocation support available)

I want to receive the latest job alert for senior system engineer in australian capital territory

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected