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Information Systems Coordinator

Park Hyatt Sydney -
Sydney NSW

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Job Details

Full-time
$78,000 - $82,000 a year

Benefits

Parental leave
Employee assistance program

Qualifications

Hospitality
Computer Science
Bachelor's degree
POS
IT
System security
Hotel experience
Information Technology

Full Job Description

Summary

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Park Hyatt Sydney is recruiting for a professional Information Systems Coordinator to join our Information Systems team. Join us to redefine luxury.

About the Role

We are seeking an Information Systems (IS) professional to support the technology needs of our hotel cluster. This role is responsible for maintaining system integrity, ensuring cybersecurity compliance, and delivering timely technical support to all users, both on-site and remotely. You will play a key role in managing infrastructure, supporting daily operations, and implementing IT projects in line with Hyatt brand standards.

Main Responsibilities

Provide technical support and troubleshooting for on-site and remote users across the cluster.
Administer, maintain, and optimise IS infrastructure, including servers, databases, network devices, and communication systems.
Design, maintain, and support database structures, data integrity standards, and data management processes to ensure accuracy and reliability of information.
Perform system monitoring, preventative maintenance, backups, disaster recovery testing, and recovery procedures to maintain business continuity.
Support the implementation, testing, and deployment of new systems, software upgrades, and IT projects.
Diagnose and resolve hardware, software, server, network, and communication infrastructure issues in a timely manner.
Enforce Information Systems policies, procedures, cybersecurity standards, and security controls to protect company systems and data.
Manage system security, access controls, and disaster recovery planning to ensure operational resilience.
Coordinate with external vendors, suppliers, and service providers for installations, maintenance, support services, and security solutions, while monitoring service delivery and contractual obligations.
Test system and database changes, upgrades, and enhancements, including identifying, documenting, and resolving technical issues.
Develop, maintain, and administer Information Systems documentation, standards, procedures, user guides, and system records.
Manage IS asset inventory, procurement processes, lifecycle tracking, and disposal of technology equipment.
Prepare reports and support internal and external IS audits, ensuring compliance with organisational and regulatory requirements.
Monitor network performance, identify future infrastructure requirements, and provide recommendations for enhancements and capacity planning.
Maintain accurate records of system configurations, incidents, resolutions, and operational activities.
Salary Range: AUD$78K to AUD$82K

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field
1–3 years of IT experience, preferably within hospitality
Proficiency in network systems, Microsoft environments, server maintenance, and cybersecurity
Familiarity with hotel systems such as PMS, POS, and back-office platforms
Strong troubleshooting skills and the ability to manage tasks across multiple properties

Working at Park Hyatt Sydney will include:

Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
Access to complimentary and discounted Hyatt accommodation worldwide
Access to internationally recognised learning and development programs and opportunities
Access to an employee assistance program and paid family leave benefits
Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fulfilling career, please apply now.

Apply Now

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