Job title: Principal Engineer
Clerk Grade: 11/12
Employment Type: Full Time, Temporary, up to 2 years, with strong potential for extension.
Location: 4 Parramatta Square and McKell, Rawson Place Sydney at times. Hybrid working, which is subject to change based on team needs or broader divisional and DCS flexible work policies.
This role sits within the NSW Fair Trading Division in the Digital team
About the team
NSW Fair Trading (FT) is responsible for the administration of property and consumer protection laws in NSW. The Fair Trading Digital team works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers.
About the role
Fair Trading Digital is implementing a multi-year Digital Modernisation Strategy.
As a Principal Engineer, you will provide Salesforce delivery, platform engineering, and release management for the program. You will do development and deployment of Salesforce solutions while establishing scalable CI/CD practices and release governance to support reliable delivery across all environments.
You will be responsible for Salesforce development, configuration, and administration to ensure platform quality, stability, and successful delivery. You will also lead release engineering activities for establishing and managing Salesforce environments, deployment automation, CI/CD pipelines, release governance, and production deployments.
Your Responsibilities
Platform Engineering & Technical Delivery:
- Contribute to Salesforce solution delivery through development, configuration and platform enhancements where required.
- Provide expertise in one or more technical disciplines including Apex, integrations, Lightning Web Components (LWC), Modern JavaScript and CSS best practices, OmniStudio, Experience Cloud development.
- Support the implementation of scalable, secure and maintainable Salesforce solutions aligned with program objectives.
DevOps Leadership & Release Management:
- Design, build and maintain CI/CD pipelines using Azure DevOps, Salesforce cli commands, GitHub Actions or equivalent tooling.
- Develop and maintain deployment automation using YAML pipelines, Shell/Bash scripts and release orchestration frameworks.
- Define, implement and continuously improve Salesforce release management processes, deployment standards and environment strategies.
- Manage pull request validation and deployment processes, branching strategies, merge activities, hotfixes and cherry-pick deployments.
- Lead release planning, production cutovers, rollback planning and post-deployment validation activities.
- Ensure deployment traceability, release governance, compliance and auditability across the program.
Risk & quality assurance:
- Identify and mitigate technical risks.
- Proactively support with defect triage and take responsibility for remediation.
- Identify and mitigate deployment, platform and technical delivery risks.
- Ensure quality through automated validation, testing, code reviews and release controls.
- Troubleshoot and resolve deployment failures, environment issues and production incidents.
- Maintain platform stability, reliability and operational readiness through continuous improvement initiatives.
- Ensure decisions and actions regarding build choices and code changes are traceable.
Stakeholder Engagement & Delivery Support:
- Collaborate with product managers, leads, delivery teams and vendors to coordinate release activities and delivery schedules.
- Communicate release impacts, deployment readiness and technical risks.
- Support go-live activities, release cutovers and transition to ongoing operations and support.
- Help establish the long-term support model, ensuring operational readiness and service continuity post go-live.
- Collaborate with and oversee vendor technical counterparts where needed.
To be successful in this role you will demonstrate (required attributes):
- Strong Salesforce platform expertise including development, configuration and administration experience.
- Proven experience establishing and managing Salesforce CI/CD and release management processes in enterprise environments.
- Deep expertise in at least one or more Salesforce technical discipline, such as Apex and integrations (backend) or Lightning Web Components and Experience Cloud (frontend), Modern JavaScript, OmniStudio.
- Strong understanding of Salesforce security, environment management and deployment best practices.
- Strong experience developing and maintaining YAML pipelines and Shell/Bash scripts for automated deployments and release processes.
- Experience with Azure DevOps, GitHub Actions, Salesforce DX or similar Salesforce DevOps tooling.
- Hands-on experience with Salesforce cli, Git, pull requests, branching strategies, merge management and deployment automation.
- Experience managing production releases, environment governance, cutover activities and post-release support.
- Knowledge of, or ability to adapt to NSW Government practices and standards.
Salary Grade 11/12, with the base salary for this role starting at $154231 base plus superannuation
For enquiries relating to recruitment please contact Francis Wen via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday 19th August, 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
