In-Demand Contract analyst Jobs in Parramatta, Nsw

Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
8d
Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)
Accenture —Sydney NSW
- Full-time
- CRM software
- ERP systems
- Finance
- On-the-job training
Analyst, Corporate Actions/Asset Valuation and Data Management
Macquarie Group Limited —Sydney NSW
- Contract
- Communication skills
Workday Process Analyst
Aware Super —Sydney NSW
- Contract
- Agile
- Financial services
Contract Analyst II
ICON Plc —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- Organisational skills
- Health insurance
- Dental insurance
5d
Fund Analyst, Student Accommodation
The GPT Group —Sydney NSW
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Referral program
14d
Business Analyst- CMDB - 3 month contract
FinXL —Sydney NSW
- Contract
- Remote
- Communication skills
13d
Finance Analyst - 12 Month Contract
CBRE —Sydney NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Parental leave
Junior Automation Test Analyst
MACS Technologies —Sydney NSW
- Contract
- Management
- Communication skills
Quadient Business Analyst (12 Month Contract)
Chubb —Sydney NSW
- Full-time
- Writing skills
- Communication skills
Promotions Analyst
EG Group —North Sydney NSW
- Contract
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Work from home
- Employee discount
9d
Digital Forensics eDiscovery Analyst
Commonwealth Bank —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Business Analyst (Operations & Support)
Neuronimbus Digital Pty Ltd —Sydney NSW
- $660 - $680 a day
- Contract
- Management
- Data analysis skills
- SQL
Quick Apply
7d
Change Manager
BMP Technologies —Sydney NSW
- $101,292.72 - $125,720.00 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
FP&A Analyst (contract until October 2026)
Shippit —Sydney NSW
- Full-time
- Presentation skills
- Parental leave
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
ServiceNow Configuration - CMDB Analyst
FinXL —North Sydney NSW
- Call employer
Senior Analyst, FP&A (Development Finance) FTC
Stockland —Sydney NSW
- Contract
- Microsoft Excel
- No degree
- Budgeting
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect Inc —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Desktop Support Analyst
MinterEllison —Sydney NSW
- Rotating roster
- AI
- Communication skills

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Service Desk Analyst (Maternity Replacement) : 12 month Contract

NTT DATA -
Sydney NSW

Apply Now

Job Details

Full-time
8 days ago

Qualifications

ITIL Foundation
ITIL Certification
Call center experience
LAN
Education
ITIL
WAN
Diploma
Communication skills
Information Technology

Full Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors.

This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.

The Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.

Key responsibilities:

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
Uses Managed Services product and process knowledge along with discretion to respond to tickets.
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets.
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
Produces breach and aging reports for tickets opened by the service desk.
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
Uses sound judgment to escalate an issue to a higher level.
Ensures that a professional level of service quality is maintained and that clients are satisfied.

To thrive in this role, you need to have:

Ambitious self-starter who is passionate about IT.
Solid expertise at using sound judgment to escalate an issue to a higher level.
Methodical in approach to ticket resolution.
Demonstrates an ability to interact with a variety of stakeholders.
Demonstrates required integrity to ensure excellent client service and retention.
Team player with excellent attention to detail and client focused.
Effective verbal and written communication skills.
Ability to work in 24X7 shift structure, based on a defined roster.
Familiar with ITIL concepts.
Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.

Academic qualifications and certifications:

Advanced general qualification in Technology (Technical Diploma) or equivalent qualification.
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent.
ITIL v4 foundation certification and knowledge is preferable.

Required experience:

Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

contract analyst jobs in parramatta, nsw

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)

Analyst, Corporate Actions/Asset Valuation and Data Management

Workday Process Analyst

Contract Analyst II

Fund Analyst, Student Accommodation

Business Analyst- CMDB - 3 month contract

Finance Analyst - 12 Month Contract

Junior Automation Test Analyst

Quadient Business Analyst (12 Month Contract)

Promotions Analyst

Digital Forensics eDiscovery Analyst

Business Analyst (Operations & Support)

Change Manager

FP&A Analyst (contract until October 2026)

Customer Success Manager - Risk Management - SaaS (Hybrid)

ServiceNow Configuration - CMDB Analyst

Senior Analyst, FP&A (Development Finance) FTC

Customer Success Manager - Risk Management - SaaS (Hybrid)

Desktop Support Analyst

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