In-Demand Customer success manager Jobs in Brookfield Vic

Centre Operations & Customer Experience Manager – Success Tutoring Caroline Springs
Success Tutoring Caroline Springs —Caroline Springs VIC
- $30 - $40 an hour
- Part-time
- Management
- Experience working with children
- In-person
Quick Apply
1h
Area Manager
ALDI Stores —Derrimut VIC
- $154,500 - $205,800 a year
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
Quick Apply
Shift Leader - New Restaurant Opening Manor Lakes!
Guzman y Gomez —Wyndham Vale VIC
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
District Business Manager
Country Fire Authority —Melton VIC
- Full-time
- Management
- Customer service
- Administrative experience
7d
Operations Manager
Lineage Logistics —Laverton VIC
- Full-time
Quick Apply
State Manager
Hyne Timber —Hoppers Crossing VIC
- Full-time
- Sales
- ERP systems
- Business development
Quick Apply
Territory Account Manager
Opal. —Hoppers Crossing VIC
- CRM software
Property Manager & Leasing Manager
Barry Plant —Taylors Lakes VIC
- Full-time
- Organisational skills
- Time management
Manufacturing Manager
Pact Packaging —Wyndham Vale VIC
- Full-time
- Engineering
- Manufacturing
- Leadership
Quick Apply
Full-time Assistant Store Manager - Tarneit
Starbucks —Tarneit VIC
- Weekend availability
- Hospitality
- Leadership
- Restaurant experience
- Annual leave
- Employee discount
Quick Apply
Team Manager
Lineage Logistics —Laverton VIC
- Full-time
- No degree
- Leadership
Quick Apply
PART TIME SALES ASSISTANT - WOODGROVE
Neverland Store —Melton VIC
- Part-time
- Employee discount
3d
AXL + CO - Assistant Store Manager WERRIBEE
AXL & CO —Werribee VIC
- Full-time
- Management
- Sales
- Customer service
- Opportunities for advancement
Expression of Interest - Assistant Store Manager - Melbourne West
TK Maxx —Taylors Lakes VIC
- Weekend availability
- Merchandising
- Leadership
- Annual leave
- Employee discount
District Business Manager
Victorian Government —Melbourne Western Suburbs VIC
- $113,257 a year
- Full-time
- Management
- Customer service
- Administrative experience
7d
Sales Representative/ Account Manager - Geelong Region
Crown Equipment —Truganina VIC
- Full-time
- Sales
- Communication skills
- Time management
- Health insurance
- Employee assistance program
Quick Apply
Manager, Outbound Logistics (Ravenhall, Distribution Centre)
Lululemon —Ravenhall VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Coordinator (Outside School Hours Care) in Hoppers Crossing
Kelly Club Australia Pty Ltd —Hoppers Crossing VIC
- $40 - $42 an hour
- Full-time
- Customer service
- Experience working with children
- Bachelor's degree
Quick Apply
Christmas Casual Sales Assistant | Prouds Werribee
Prouds —Werribee VIC
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
1d
Coordinator (Outside School Hours Care) in Sydenham
Kelly Club Australia Pty Ltd —Sydenham VIC
- $40 - $42 an hour
- Part-time
- Customer service
- Experience working with children
- Bachelor's degree
Quick Apply

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Centre Operations & Customer Experience Manager – Success Tutoring Caroline Springs

Success Tutoring Caroline Springs
Caroline Springs VIC

Quick Apply

Job Details

Part-time
$30 - $40 an hour
1 hour ago

Qualifications

Management
Experience working with children
Communication skills
Teaching

Full Job Description

Join our growing education centre and make a real difference!

Reports to: Business Owner

IMPORTANT: This is an operations and customer-experience management role, not a teaching position.

We're looking for a warm, organised and highly reliable person who enjoys working with children and families and is looking for a stable, long-term part-time opportunity.

Success Tutoring Caroline Springs is a growing English and Mathematics tutoring centre supporting primary and secondary students through personalised, skills-based learning.

We are looking for a Centre Operations & Customer Experience Manager to take ownership of the day-to-day running of our centre and become the friendly face of Success Tutoring for our students, parents and tutors.

This is not primarily a teaching role.

We are looking for someone who is naturally organised, energetic, warm and great with people — someone who can keep the centre running smoothly while creating an exceptional experience for our students and families.

The Role

As the Centre Manager, you will be responsible for the day-to-day operations of the centre, including:

Welcoming students and parents and creating a warm, positive environment
Managing daily centre operations and ensuring sessions run smoothly
Managing student bookings, attendance and enquiries
Communicating with parents regarding sessions, make-ups, memberships and general enquiries
Building strong relationships with families and creating an excellent customer experience
Coordinating tutors and ensuring they have what they need to deliver their sessions
Managing student files, resources and centre administration
Following and maintaining centre procedures and systems
Following up leads, trials and prospective families
Supporting student enrolments and membership growth
Following up enquiries and helping convert trials into ongoing memberships
Supporting marketing activities and local community engagement
Monitoring the presentation, cleanliness and organisation of the centre
Handling day-to-day issues and resolving parent/customer concerns professionally
Providing regular updates to the business owner on centre performance and operational matters
Taking ownership of the centre and continuously looking for ways to improve

We're looking for someone who is:

- Naturally bubbly and positive

You genuinely enjoy interacting with children, parents and people.

- Excellent with children

You don't necessarily need to be a teacher, but you must be comfortable engaging with children and creating a welcoming environment.

- Great with parents

You are confident communicating with parents professionally, calmly and warmly.

- Extremely organised

You can manage multiple things happening at once without becoming overwhelmed.

- A great multitasker

A busy centre may have students arriving, parents asking questions, tutors needing assistance and enquiries coming through at the same time. You need to be able to prioritise and keep everything moving.

- Comfortable with technology

You should be comfortable using apps, booking systems, email, spreadsheets and basic computer systems. Training will be provided on our specific systems.

- A strong communicator

You can communicate clearly with children, parents, tutors and management.

- Customer-focused

You understand that parents are trusting us with their children and that customer experience matters.

- Reliable and consistent

We are looking for someone who wants a stable, long-term part-time role and can commit to the centre consistently.

- Takes ownership

We don't want someone who simply waits for instructions. We want someone who sees a problem and thinks, "How can I fix this?"

Experience

Previous experience in any of the following would be advantageous:

Centre management
Administration
Customer service
Reception
Childcare
Education
Retail management
Hospitality management
Office administration
Community/customer-facing roles

Teaching qualifications are NOT required.

What matters most to us is your personality, reliability, organisation, customer-service skills and ability to build relationships.

Why Join Us?

Stable long-term part-time opportunity
Work in a positive and family-focused environment
Be part of a growing education business
Opportunity to take genuine ownership of centre operations
Training and support provided
Opportunity for the role and responsibilities to grow as the centre grows
Work with children, families and a supportive team
Opportunity to develop into a senior operations/management role in the future

If you are someone who:

loves working with people, is fantastic with children, enjoys talking to parents, is highly organised, can multitask like a pro and brings positive energy into everything you do — we'd love to hear from you.

You don't need to be a teacher.

You need to be someone we can trust to run the centre.

How to Apply

Please submit your resume along with a short cover letter explaining:

Why you are interested in the role
Your experience working with children/customers
Your availability
Why you believe you would be a great fit for Success Tutoring Caroline Springs

Pay: $30.00 – $40.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in brookfield vic

Centre Operations & Customer Experience Manager – Success Tutoring Caroline Springs

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