In-Demand Serco Jobs | SimplyHired

Customer Contact Officer
Serco Plc —Melbourne VIC
- $30.27 an hour
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance program
Medical Receptionist
Serco Plc —Holtze NT
- Weekend availability
- Administrative experience
- No degree
- Communication skills
- Free parking
Roster Coordinator
Serco Plc —Adelaide SA
- 10 hour shift
- Management
- Analysis skills
- Leadership
10d
Senior Test Analyst
Serco Plc —Murdoch WA
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Operations Coordinator
Serco Plc —Sydney NSW
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
5d
Executive Assistant
Serco Plc —Lavadia NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Referral program
9d
Dispensary Assistant/Technician
Serco Plc —New Townsville City QLD
- Part-time
- No degree
- Organisational skills
- Employee assistance program
General Practitioner- DFR
Serco Plc —Canberra ACT
- Part-time
- CPR Certification
Program Delivery Officer
Serco Plc —Lavadia NSW
- Full-time
- Management
- Microsoft Office
- Case management
- Referral program
1d
Registered Nurse-Adelaide Remand Centre
Serco Plc —Adelaide SA
- $116,517.65 - $147,832.26 a year
- Full-time
- Acute care experience
- Communication skills
- Annual leave
Master Class 5 with MED 3 NC - Casual
Serco Plc —Crib Point VIC
- Part-time
- Engineering
- Maintenance
- First Aid Certification
Infection Prevention & Clinical Ops Advisor
Serco Plc —Murdoch WA
- Full-time
- Patient monitoring
9d
HR Administrator
Serco Plc —Murdoch WA
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee assistance program
- Employee discount
Operations Support Engineer
Serco Plc —Murdoch WA
- Full-time
- Maintenance
- Bachelor's degree
- HVAC
Storeperson
Serco Plc —Macleod VIC
- Weekend availability
- Forklift
- Warehouse experience
- Free parking
Recruitment Consultant
Serco Group —Murdoch WA
- $49.57 an hour
- Full-time
- Recruiting
- Organisational skills
Weapons Technician-Typhoon
Serco Plc —Sydney NSW
- Full-time
- Engineering
- Maintenance
Environmental Services Manager
Serco Plc —Melbourne VIC
- Full-time
- Hybrid work
- Cleaning
- Leadership
- Employee assistance program
Supply Support Officer
Serco Plc —Elizabeth Bay NSW
- Full-time
- Microsoft Office
- Time management
General Practitioner
Serco Plc —Enoggera QLD
- $215 an hour
- Full-time
- Free parking
- Health insurance

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Customer Contact Officer

Serco Plc -
Melbourne VIC

Apply Now

Job Details

Full-time
$30.27 an hour

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$30.27 per hour with permanent full-time employment (38 hours per week).
Monday to Friday roster with shifts between 8:00 AM and 8:00 PM—no weekend work.
100% remote role, giving you the flexibility to work from home while saving time and commuting costs.
23 business days of paid, full-time training, delivered remotely so you can learn from the comfort of your home.
Access to Serco's rewards and discounts program, offering savings across a wide range of retailers and services.
24/7 Employee Assistance Program (EAP), providing confidential support for you and your immediate family.
Opportunities to learn, grow, and build a meaningful career with a global organization committed to making a positive impact.

Make an impact at Serco
As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

Serco is a place for you
You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To work with Serco, you’ll also be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
As this is a work from home role you will be required to provide your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

serco jobs

Customer Contact Officer

Medical Receptionist

Roster Coordinator

Senior Test Analyst

Operations Coordinator

Executive Assistant

Dispensary Assistant/Technician

General Practitioner- DFR

Program Delivery Officer

Registered Nurse-Adelaide Remand Centre

Master Class 5 with MED 3 NC - Casual

Infection Prevention & Clinical Ops Advisor

HR Administrator

Operations Support Engineer

Storeperson

Recruitment Consultant

Weapons Technician-Typhoon

Environmental Services Manager

Supply Support Officer

General Practitioner

I want to receive the latest job alert for serco

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