In-Demand Call centre operational support Jobs in Sydney Nsw

Customer Service Officer
BGIS —Parramatta NSW
- $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
4d
IT Support Analyst
Link Group —Parramatta NSW
- On call
- Hybrid work
- Management
- SQL
- Financial services
- Parental leave
- Employee assistance program
Application Support Analyst
Link Group —Parramatta NSW
- Weekend availability
- Computer science
- Azure
- Oracle
4d
Call Centre Team Leader
Greenpeace Australia Pacific —Sydney NSW
- Full-time
- CRM software
- Sales
- Organisational skills
3d
Customer Contact Team Operator
NSW Trustee and Guardian —Sydney NSW
- $78,000 - $84,799 a year
- Full-time
- Business development
- Parental leave
- Employee assistance program
6d
Senior Contact Centre Specialist
Optus —Macquarie Park NSW
- Management
- AWS
- Communication skills
- Parental leave
6d
Desktop & Network Support Engineer
Rextechnologies pty. limited. —Sydney NSW
- From $29.99 an hour
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Quick Apply
4d
International Operations Coordinator
Building Talent Recruitment —Sydney NSW
- $70,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
Quick Apply
Executive Assistant
Miss Bianca's Tutoring —Miranda NSW
- From $28 an hour
- In-person
- Professional development assistance
Quick Apply
Team Member, Consumer Lending Verification
St.George —Kogarah NSW
- 8 hour shift
- Customer service
- Parental leave
6h
Network Specialist
Fujitsu —Sydney NSW
- Management
Client Growth Lead
NobleOak —Sydney NSW
- Full-time
- Management
- Sales
- Financial services
1h
Customer Experience Team Leader
Ventia Pty Limited —Parramatta NSW
- Full-time
- Management
- Customer service
- In-person
- Health insurance
4d
Systems Support Team Leader
Superloop —Sydney NSW
- Hybrid work
- Computer Science
- Salesforce
- Administrative experience
9d
Senior Systems Administrator
Light & Wonder —Silverwater NSW
- Full-time
- Azure
- Management
- Computer Science
- Parental leave
IT Service Delivery Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick Apply
5d
Transfer Agency, AVP
State Street —Sydney NSW
- Full-time
- Microsoft Excel
- Financial services
- Leadership
Admin Manager (Retail)
JLL —Sydney NSW
- Microsoft Excel
- Administrative experience
- Health insurance
- Parental leave
Data Integrity Administrator
Ventia Pty Limited —Parramatta NSW
- Contract
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Employee discount
Business Development Manager - Major Pursuits
Schneider Electric —Macquarie Park NSW
- Full-time
- CRM software
- Sales
- Salesforce
- Parental leave
- Employee discount
6d

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Customer Service Officer

BGIS -
Parramatta NSW

Apply Now

Job Details

Permanent | Full-time
$65,000 a year
4 days ago

Benefits

Employee assistance program
Employee discount
Transportation links
Referral program

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
Certificate IV
Maintenance
English
Microsoft Office
CMMS
Communication skills
Property management

Full Job Description

Customer Service Officer – Parramatta

Location: Parramatta, NSW
Company: BGIS, Government Client
Employment Type: Full-Time, Permanent, Hybrid (3 days Office, 2 days WFH or 60% Office Attendance across a month, Core Business Hours
Salary: $65,000 + Superannuation

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Customer Service Officer to support the delivery of facilities management services across a large government portfolio that provides essential community services throughout New South Wales. Reporting directly to the Team Leader, you will work collaboratively with both client and BGIS teams to manage service requests, coordinate maintenance activities, provide customer support, and ensure timely responses to a wide range of operational enquiries.

Working as part of the BGIS National Operations Centre network, you will be based on-site in Parramatta alongside a small local team while remaining closely connected to the broader National Operations Centre based in Adelaide.

The ideal candidate will be customer-focused, highly organised, and comfortable managing a busy workload. You will enjoy helping people, building positive relationships, and ensuring requests are handled accurately and efficiently while maintaining a professional and approachable manner.

Key Responsibilities

Respond to incoming calls, emails, and service requests from clients and stakeholders.
Log maintenance requests and work orders using CMMS platforms.
Provide timely updates and communication regarding service requests and work progress.
Coordinate with Facilities Managers, maintenance teams, and contractors to support service delivery outcomes.
Maintain accurate customer and work order records within company systems.
Assist with reporting, documentation, and administrative activities.
Monitor and action customer requests within required service level timeframes.
Liaise with technical teams to clarify maintenance requirements and support issue resolution.
Support compliance with company procedures, quality standards, and contractual obligations.
Foster positive relationships with clients, suppliers, contractors, and internal stakeholders.

Education, Experience & Skills

Essential:

Previous experience in a customer service centre, contact centre, helpdesk, or service coordination environment.
CEFR English proficiency level B2 or above
Strong understanding of customer service principles and service delivery expectations.
Demonstrated experience engaging with a wide range of internal and external stakeholders.
Professional telephone manner with strong listening, communication, and problem-solving skills.
High attention to detail and strong written communication skills.
Strong keyboard skills with a focus on speed and accuracy.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and web-based systems.
Ability to manage multiple priorities in a fast-paced environment.
Experience using CMMS, maintenance management systems, or similar platforms.

Desirable:

Certificate IV in Customer Service or a related discipline.
Experience within facilities management, maintenance, property, housing, government, or service-based environments.
Experience dispatching maintenance works or coordinating trades and contractors.
Familiarity with maintenance workflows and service request management processes.

Workplace Flexibility

To support your growth, this position will initially be based from a major government client site in Parramatta , conveniently located close to public transport, restaurants, and local amenities.

Following onboarding and training, this role offers a flexible hybrid arrangement of 60% office attendance across a calendar month , allowing a mix of office and remote work arrangements that support both operational requirements and work-life balance.

Why Join BGIS?

Key Benefits Include:

✔ Spot recognition vouchers and $2,000 employee referral bonus.
✔ Access to Flare for discounts across retailers, energy, utilities & much more!
✔ Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.
✔ AFR Best Places to Work 2024 & 2025.
✔ Winner of Inspiring Workplaces Award 2025.
✔ Endorsed by Work180 as an employer of choice for women.
✔ Career progression through secondments & internal mobility.
✔ Health perks including EAP, wellness programs & flu vaccinations.
✔ Recognised by WORK180 as a Top 5 Employer for career development opportunities.

How to Apply

If you are a proactive, skilled, and engaging Customer Service Professional looking to join a forward-thinking company, we would love to hear from you!

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds .

Eligibility

To be successful in the role, applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

Explore more opportunities at https://apac.bgis.com

Apply Now

Refine Your Search

call centre operational support jobs in sydney nsw

Customer Service Officer

IT Support Analyst

Application Support Analyst

Call Centre Team Leader

Customer Contact Team Operator

Senior Contact Centre Specialist

Desktop & Network Support Engineer

International Operations Coordinator

Executive Assistant

Team Member, Consumer Lending Verification

Network Specialist

Client Growth Lead

Customer Experience Team Leader

Systems Support Team Leader

Senior Systems Administrator

IT Service Delivery Analyst

Transfer Agency, AVP

Admin Manager (Retail)

Data Integrity Administrator

Business Development Manager - Major Pursuits

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