Closing Date: 17/09/2026
Job Type:
Permanent - Full Time
Location:
Sydney office
Job Category:
Call Centre (Sales)
About NobleOak
At NobleOak, we’re a high-growth challenger brand in the life insurance industry, with a team of around 180 employees, committed to protecting Australians and their families.
Our purpose is simple: to build and protect Australian wealth with integrity.
Job Description
The Role
Looking for a leadership role where you can make a genuine impact?
If you're passionate about developing people and creating high-performing teams, this is an opportunity to influence both individual careers and business performance.
We’re seeking a Client Growth Lead to develop and empower a team of Insurance Specialists. You'll focus on building capability, driving results and creating an environment where people feel supported, challenged and empowered to succeed. You'll combine hands-on coaching with strong operational leadership to deliver outstanding customer and commercial outcomes.
Working closely with leaders across the business, you'll help remove barriers, improve team performance and contribute to the ongoing success and growth of our Client Growth function.
What You’ll Be Doing
No two days will look exactly the same, but you’ll be:
Leading and developing a team of Insurance Specialists to achieve sales, activity and customer outcome targets
Coaching consultants through call reviews, performance conversations and real-time support
Embedding consistent telesales disciplines across discovery, needs analysis, objection handling and closing
Managing inbound enquiries, outbound lead activity, callbacks and sales workflow priorities
Using reporting and insights to identify opportunities, lift performance and support individual development
Running regular team huddles, one-on-ones and performance check-ins
Partnering with Marketing, Underwriting, Operations, Technology and Risk teams to improve customer and business outcomes
Supporting onboarding, capability development and career growth within the team
Maintaining strong quality and compliance standards across all sales activities
Helping implement process improvements, business changes and new initiatives across the function
Desired Skills and Experience
What You Bring
Experience leading, coaching or developing sales teams in a contact centre, telesales or customer-facing environment
Strong understanding of sales performance, lead management and conversion improvement
The ability to coach others through observation, feedback and capability development
Experience working in a regulated industry such as insurance, banking or financial services
Strong stakeholder management and communication skills
A practical leadership style focused on accountability, support and results
Confidence working with reporting, data and performance metrics to drive decision-making
The ability to balance commercial performance with customer and compliance outcomes
A collaborative approach and willingness to lead from the front when needed
Why Join Us?
Lead a team that has a direct impact on NobleOak's growth and customer experience
Opportunity to influence sales capability, culture and performance
Work with a supportive leadership team committed to development and success
Join a purpose-driven organisation where customers are at the centre of what we do
Build your leadership experience in a growing ASX-listed financial services business
Be part of a collaborative, down-to-earth culture where people genuinely support one another
Ready to Apply?
If you're passionate about coaching people, improving performance and creating great customer outcomes, we'd love to hear from you.
At NobleOak, we're proud to build teams made up of capable, curious and grounded people who care about doing great work and supporting each other along the way
To apply, please submit your resume and a cover letter outlining your interest in the opportunity, the experience you'll bring, and why you'd be a great fit to lead our Client Growth team
