In-Demand Systems assurance officer Jobs in Kogarah, Nsw

Part Time Customer Service Officer - Operations
Good Cycles —Alexandria NSW
- $35.15 - $63.27 an hour
- Part-time
- Bilingual
- CRM software
- Customer service
Quick Apply
1d
QA Officer
Aryzta —Liverpool NSW
- Full-time
- Microsoft Office
- Bakery
- In-person
Cyber Security - Governance, Risk and Compliance Specialist (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick Apply
Senior Payroll Officer
The Travel Corporation —Sydney NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Parental leave
- Employee assistance program
Quick Apply
Contact Services Officer
iCare External —Parramatta NSW
- $78,000 a year
- Contract
- Hybrid work
- Customer service
- Office
- Administrative experience
- Employee assistance program
- Gym membership
Market Risk and Compliance Officer
O-BANK CO., LTD. —Sydney NSW
- $67,683.78 - $121,607.33 a year
- Full-time
- Bilingual
- English
- Finance
Quick Apply
2d
Customer Contact Team Operator
NSW Department of Communities and Justice —Sydney NSW
- $78,000 - $84,799 a year
- Full-time
- Business development
- Parental leave
- Employee assistance program
10d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Chief Operating Officer
Advanced Navigation —Sydney NSW
- Management
- Engineering
- Master's degree
Digital Development Support
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Management
- No degree
- Employee assistance program
Head of Information Security
Experteq Careers —Sydney NSW
- Full-time
- Azure
- Parental leave
- Employee assistance program
Quick Apply
Chief Information Security Officer (CISO)
Sydney Airport —Mascot NSW
- Full-time
- Remote
- Presentation skills
- Leadership
Quick Apply
23h
Telco Riggers
HighForce —Sydney NSW
- Overtime
Platform Maintenance Officer
KBR —Sydney NSW
- Full-time
- Maintenance
- Communication skills
- Parental leave
ILS Analyst (Supply Specialist)
KBR —Sydney NSW
- Full-time
- ERP systems
- No degree
- Communication skills
- Parental leave
Customer Contact Team Operator
NSW Trustee and Guardian —Sydney NSW
- $78,000 - $84,799 a year
- Full-time
- Business development
- Parental leave
- Employee assistance program
10d
HSSE Business Partner
JLL —Sydney NSW
- Construction experience
Business System Analyst
NSW Police Force —Parramatta NSW
- $110,345 - $129,492 a year
- Full-time
4d
Home Care Billing and Claims Officer
Southern Cross Care (NSW & ACT) —Epping NSW
- Full-time
- Microsoft Excel
- Budgeting
- Communication skills
- Employee assistance program
- Referral program
Quick Apply
1d
HSSE Business Partner
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Sydney NSW
- Full-time
- Construction experience
- AI
Quick Apply

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Part Time Customer Service Officer - Operations

Good Cycles -
Alexandria NSW

Quick Apply

Job Details

Part-time | Casual
$35.15 - $63.27 an hour
1 day ago

Qualifications

Bilingual
CRM software
Multilingual
Customer service
Data analysis skills
SQL
Organisational skills
Communication skills

Full Job Description

Lime is looking for a Part Time Customer Service Officer to join our Sydney Operations team.

In this role, you'll be responsible for delivering an exceptional customer experience for Lime riders, community members, and city stakeholders. You'll ensure every interaction is handled with empathy, professionalism, and a solutions-focused approach, while helping identify trends and opportunities to continuously improve our customer experience.

What You'll Do

Manage customer service tickets daily, ensuring riders, community members, and stakeholders receive a positive and consistent experience.
Respond to customer enquiries across multiple channels, providing clear, timely, and empathetic support.
Manage escalated customer calls, emails, and cases, including enquiries from community stakeholders and local government representatives.
Champion customer experience by identifying recurring issues and escalating insights to relevant internal teams.
Analyse qualitative and quantitative customer data to identify trends, pain points, and opportunities to improve the end-user experience.
Work closely with Customer Service and Local Operations teams to ensure customer outcomes align with operational KPIs.
Support continuous improvement initiatives through quality assurance activities, including calibrations, audits, and feedback.
Assist in developing and maintaining customer experience documentation, including customer guidelines, workflows, and training materials to support service consistency and regulatory compliance.
Represent Lime professionally in all customer, community, and stakeholder interactions.

About You

You'll be someone who enjoys helping people and thrives in a fast-paced, customer-focused environment.

You'll also have:

A genuine passion for delivering outstanding customer service.
Excellent written and verbal communication skills.
The ability to manage a variety of customer interactions with empathy, professionalism, and sound judgement.
Experience using customer service platforms, CRM systems, ticketing software, or workflow management tools (highly regarded).
Strong organisational skills with the ability to prioritise competing tasks.
Confidence working both independently and as part of a collaborative team.
Experience with process automation, SQL, or data analysis is advantageous but not essential.
Experience working in diverse or multicultural environments and bilingual language skills are highly regarded.

What We Offer

A supportive and collaborative team environment.
Opportunities to contribute to improving sustainable transport across Sydney.
Ongoing learning and development opportunities.
The chance to make a real impact on the customer experience for one of the world's leading shared mobility providers.

Salary

This role is covered by the Clerks – Private Sector Award 2020 (MA000002) at Year 2, Level 1.

The hourly rate ranges from $35.15 to $63.27, depending on the day and time worked, with applicable penalty rates for evenings, weekends, and public holidays. Most shifts will be at the $35.15 rate.

Pay: $35.15 – $63.27 per hour

Work Location: In person

Quick Apply

Refine Your Search

systems assurance officer jobs in kogarah, nsw

Part Time Customer Service Officer - Operations

QA Officer

Cyber Security - Governance, Risk and Compliance Specialist (AU)

Senior Payroll Officer

Contact Services Officer

Market Risk and Compliance Officer

Customer Contact Team Operator

SVP Client Delivery & Regional Lead APAC

Chief Operating Officer

Digital Development Support

Head of Information Security

Chief Information Security Officer (CISO)

Telco Riggers

Platform Maintenance Officer

ILS Analyst (Supply Specialist)

Customer Contact Team Operator

HSSE Business Partner

Business System Analyst

Home Care Billing and Claims Officer

HSSE Business Partner

I want to receive the latest job alert for systems assurance officer in kogarah, nsw

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