In-Demand Ecommerce partnerships Jobs

Client Success Specialist
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- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
Quick Apply
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- Full-time
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1d
Account Manager
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3d
Customer Success Manager
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Rip Curl Social Media Manager
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Commercial Manager
Klaviyo —Sydney NSW
- $198,000 a year
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Quick Apply
Territory Manager - QLD (174478)
Colgate-Palmolive —Brisbane QLD
- Google Suite
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Senior Commercial & Partnership Analyst
Metcash —Macquarie Park NSW
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13d
Customer Support Analyst - 12 Month Contract
Axsys —Sydney NSW
- Contract
- CRM software
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- AI
- Parental leave

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Client Success Specialist

Foundr Magazine
South Yarra VIC

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Google Docs
Learning technology
Trello
Organisational skills
HubSpot
Communication skills
Marketing

Full Job Description

Who We Are

Foundr is a global education company built for modern entrepreneurs.

We exist to demystify eCommerce, giving everyday people access to the tools, frameworks, and mentorship they need to build real companies.

Through our courses, coaching programs, and private communities, we support founders at every stage- from first idea through to scaling multi-million-dollar brands.

Our coaching ecosystem is powered by experienced operators, strategists, and performance specialists who have built and scaled businesses themselves. We focus on practical execution and real-world results - not theory.

Internally, we value clarity, ownership, high standards, and strong communication. We move with pace, care deeply about outcomes, and take pride in the success of our students.

If you’re energised by ambitious founders, real impact, and a commercially minded environment - you’ll feel at home here.

About the Role

We’re looking for a driven and commercially confident Client Success Specialist to support students across Foundr’s coaching programs - from early-stage founders in ideation and validation, through to scaling operators inside our Founder Operators Membership (FOM).

You’ll sit within our Coaching team and work closely with performance coaches and program leaders to ensure every student feels supported, clear, and moving forward.

Day-to-day, you’ll:

Guide founders through onboarding with clarity and confidence
Support them in understanding their business metrics at a high level
Keep them accountable to key milestones
Identify where they may be stuck and escalate strategically when needed
Proactively manage engagement and risk

Our students range from brand-new entrepreneurs to established operators running sophisticated digital businesses. This role requires adaptability, strong communication skills, and the ability to meet founders at different stages of business maturity.

If you enjoy structured conversations, working with ambitious founders, and being at the intersection of eCommerce and coaching - this role offers meaningful exposure to digital growth environments.

Who You Are

Driven & People-Focused
You genuinely enjoy working with founders. You bring energy to calls and naturally build trust.

A Natural Communicator
You communicate with confidence, warmth and authority. You are structured, clear, and composed - whether via email or Google Meet.

Commercially Curious
You’re comfortable reviewing performance metrics (traffic, conversion rate, CPA, ROAS, revenue) and asking logical follow-up questions. You don’t need to be a technical expert - but you’re not intimidated by numbers.

Founder-Ready
You can work with both early-stage entrepreneurs and experienced operators. You’re adaptable and comfortable matching the pace of ambitious business owners.

Emotionally Mature & Reliable
You handle challenging conversations with calm and professionalism. You follow through and take ownership of outcomes.

Growth-Oriented

You have a genuine interest in eCommerce and performance marketing and are open to deepening your understanding over time.

What You’ll Be Doing

Own the Success Journey
Act as the primary day-to-day partner for a cohort of founders across our coaching programs.

Onboard with Precision
Set clear expectations, milestones, and early wins from day one.

Interpret Performance Data
Help founders make sense of core business metrics (traffic, conversion rate, CPA, ROAS, revenue) and identify potential bottlenecks before looping in specialist coaches.

Foster Community & Engagement
Host or support orientation calls, check-ins, and small-group sessions to ensure students feel supported and not “lost in the crowd.”

Strategic Risk Management
Monitor engagement and risk signals (no-shows, inactivity, refund indicators) and act early in partnership with the team.

Maintain Operational Excellence
Keep HubSpot and Asana records clean, accurate, and up to date so student health is always visible.

Capture & Celebrate Wins
Help document student milestones, breakthroughs, and testimonials.

Experience & Background

Must-Haves

2- 4 years of experience in a client-facing role (Customer Service, account management, agency, coaching, EdTech or similar).

Comfortable using tools like Google Sheets and Docs to track information and communicate clearly.

Nice-to-Haves

Experience working with CRM tools (e.g. HubSpot or similar).

Familiarity with Meta Ads or performance advertising platforms will be highly advantageous.

How Success Will Be Measured

Healthy retention and completion rates across your student cohort.

Early identification and effective management of at-risk students.

Why You’ll Love Working at Foundr

Mission-Driven Impact
Help founders build real businesses that change their lives.

Specialised Growth
Gain exposure to coaching, eCommerce, and digital growth environments.

Career Progression
After mastering the student journey, pathways into Senior CS, Product, or Operations roles are available.

Perks
Full access to Foundr’s course library and a hybrid work environment in Melbourne.

You don’t need to tick every box. If you’re excited by the mix of client success, entrepreneurship, and digital business - we’d love to hear from you.

Quick Apply

Refine Your Search

ecommerce partnerships jobs

Client Success Specialist

Technical Implementation Manager

Omni Coordinator

Systems Analyst

Paid Media Specialist

Solution Consultant

Customer Success Manager

CRM & Loyalty Specialist

Account Manager

Online and MarTech Enablement Manager

Portfolio Growth & Digital Marketing Manager

Customer Success Manager

Rip Curl Social Media Manager

Territory Manager - NSW (173425)

Strategic Insights Lead

Customer Support Analyst - 12 Month Contract

Commercial Manager

Territory Manager - QLD (174478)

Senior Commercial & Partnership Analyst

Customer Support Analyst - 12 Month Contract

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