In-Demand Services operations manager/head Jobs

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DC Operations Manager
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Integrated Planning Manager
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10d

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Business Care Operations Manager

RACV -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Insurance services

Qualifications

Salesforce
Analytics

Full Job Description

Melbourne, Victoria | RACV Head Office
Full time | Hybrid Working
A Competitive Salary | Discounts on Selected RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

Reporting to the Head of Advisory & Planning Services, this leadership role oversees end-to-end operations and product support for RACV’s Business Care offering. You will drive operational performance, financial controls, customer outcomes and continuous improvement across the function.

Key responsibilities

Lead Business Care BAU operations, ensuring quality, timeliness and service excellence
Oversee customer account management, case workflows and issue resolution
Own financial operations including invoicing, reconciliation and debt management
Leverage reporting and analytics to drive performance insights and improvements
Manage system incidents and work cross-functionally to resolve issues
Lead risk, governance and compliance across operational processes
Develop and lead a high-performing team aligned to RACV values

What you’ll need to be successful

Proven people leader with a strong customer and outcomes focus
Strong stakeholder management and influencing capability
Highly analytical with the ability to translate data into actionable insights
Experienced in operational controls, financial processes and CRM systems (Salesforce)
Comfortable driving change, continuous improvement and process optimisation

3+ years leading customer-focused operational teams
Strong experience across financial operations (billing, invoicing, reconciliation)
Demonstrated experience in analytics, reporting and continuous improvement

There’s so much on offer when you join RACV with benefits including

Our flexible and informal work environment which helps bring balance between work and home.
Generous discounts on home and car insurance policies and RACV roadside care
Great discounts across all RACV resorts
Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Apply Now

Refine Your Search

services operations manager/head jobs

Business Care Operations Manager

Delivery Director and Services Operations Lead - APAC

Site Operations Senior Manager

Engineering Manager

Head Chef/Kitchen Manager

Case Manager

Sales Operations Manager

Senior Strategy & Transformation Manager

Delivery Operations Manager, Burleigh Heads

Operations Director - Ambulatory Services

Head of Operations

Finance Manager

AOD Residential Services Manager

Works Supervisor

Hotel Manager

Workplace Services (WPS) Manager, ANZ

Head of Operations: SSNS

National Operations Manager - Gold Coast

DC Operations Manager

Integrated Planning Manager

I want to receive the latest job alert for services operations manager/head

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