In-Demand Technical support engineer remote Jobs in Sydney, Nsw

Remote Monitoring Technician
THINK HIRE LTD —Sydney NSW
- $81,000 - $87,000 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- Analysis skills
- Work from home
Quick Apply
2h
ICT Systems Test Engineer
Think Advance Solutions Pty Ltd —Rhodes NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- CRM software
- Databases
- SQL
Quick Apply
5h
Customer Data Engineer
Gridsight —Kensington NSW
- Full-time
- Data analysis skills
- SQL
- AI
Quick Apply
Quality Assurance Engineer
Tecala Group —Sydney NSW
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Health insurance
- Parental leave
Quick Apply
3d
Engineer
Ausgrid —Sydney NSW
- $149,387 - $176,778 a year
- Part-time
- Hybrid work
- Engineering
- Electrical experience
- No degree
- Parental leave
2h
Software Engineer (Operational Systems)
Deep C Holdings PTY LTD —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Administrative experience
Quick Apply
Test Automation Engineer
Tritusa Pty Ltd —Barangaroo NSW
- $80,000 - $100,000 a year
- Full-time
- APIs
- Agile
- In-person
Quick Apply
AI Engineer - FDE (Forward Deployed Engineer)
Databricks —Sydney NSW
- Azure
- Computer Science
- AWS
System Engineer
DHI Singapore —Parramatta NSW
- $6,000 - $7,000 a month
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Scripting
Quick Apply
9d
IT Support Engineer
Advanced Navigation —Sydney NSW
- Azure
- Management
- SQL
3d
AI Deployment Engineer (Professional Services)
Zoom —Sydney NSW
- Full-time
- Hybrid work
- AI
6d
Support Specialist - Hybrid
Humanforce —Sydney NSW
- Full-time
- Hybrid work
- Management
- Databases
- Parental leave
End User Services Engineer (Intune MDM) Sydney
Canon —Sydney NSW
- Full-time
- Azure
- Management
- Microsoft Office
Tech Lead Consultant
Starboard IT —Sydney NSW
- Up to $135,000 a year
- Contract
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Work from home
Quick Apply
DevOps Engineer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Computer Science
- DevOps
- Work from home
Quick Apply
Remote Service Engineer - Ultrasound
Philips —Sydney NSW
- Full-time
- Remote
- Customer service
- Engineering
- IT
Expressions of interest - Undergraduate and Graduate GIS Analyst
Stantec —St Leonards NSW
- Full-time
- Employee assistance program
14d
IT Engineer
Heidi —Sydney NSW
- Full-time
- Remote
- Management
- Software troubleshooting
- Organisational skills
- Work from home
- Parental leave
5h
Implementation Architect
Solventum —North Ryde NSW
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- EMR systems
6d
AI Solutions Engineer
VECTON AI —Sydney NSW
- Part-time
- Hybrid work
- Doctoral degree
- Computer Science
- Research
- Travel reimbursement
- Parental leave
Quick Apply
7d

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technical support engineer remote jobs near sydney, nsw

Remote Monitoring Technician

THINK HIRE LTD
Sydney NSW

Quick Apply

Job Details

Full-time
$81,000 - $87,000 a year
2 hours ago

Benefits

Work from home

Qualifications

Customer service
Technical support
Microsoft Office
Analysis skills
Electrical systems

Full Job Description

Position Overview:

The Remote Monitoring Technician is responsible for remotely monitoring the company's fleet of equipment, identifying faults, diagnosing issues, and resolving problems wherever possible without the need for an engineer visit. The role focuses on delivering outstanding customer service, minimising equipment downtime, and ensuring issues are resolved efficiently through remote diagnostics, troubleshooting, and proactive communication.

Key Responsibilities:

· Continuously monitor the company's remote monitoring systems to identify equipment faults, alarms, and operational issues across the fleet.

· Carry out first-line fault finding and troubleshooting to determine the root cause of equipment problems.

· Resolve issues remotely wherever possible, aiming for first-time resolution rather than providing advice alone.

· Utilise telephone and video calls to support customers in diagnosing and resolving equipment issues quickly and effectively.

· Escalate unresolved or complex faults promptly to the appropriate department, including Breakdowns, Aftersales, Service Manager, Remote Monitoring Systems Manager, or Technical Director.

· Identify recurring or repeat faults and escalate trends for further investigation and long-term corrective action.

· Maintain regular communication with customer site teams, providing updates on equipment status, expected downtime, and engineer attendance where required.

· Respond promptly to customer requests, including remote configuration changes such as timer adjustments, quiet hour updates, and other system settings.

· Provide comprehensive handovers to colleagues at the end of each shift or working day to ensure continuity of service.

· Complete additional operational tasks following training, including:

o Daily fuel call logging.

o New installation check-in calls.

o Pre-hire asset inspections.

o Pre-sales technical support and job specification reviews.

· Record all customer interactions, diagnostics, actions taken, and outcomes accurately within the company's systems.

· Contribute ideas and feedback to improve products, services, internal processes, and customer experience.

· Maintain a professional, courteous, and customer-focused approach in all interactions via telephone, email, messaging platforms, video calls, and face-to-face meetings where required.

Key Skills & Experience:

Essential

· Strong problem-solving and analytical skills.

· Excellent communication and customer service abilities.

· Ability to diagnose technical issues using logical fault-finding techniques.

· Confident using computers, remote monitoring software, and Microsoft Office applications.

· Ability to prioritise workload and manage multiple tasks simultaneously.

· Strong attention to detail and accurate record keeping.

· Ability to remain calm under pressure while working in a fast-paced environment.

· Self-motivated with the ability to work independently and as part of a team.

Desirable

· Experience in a technical support, service desk, helpdesk, or remote diagnostics role.

· Knowledge of generators, temporary power equipment, electrical systems, or plant machinery.

· Experience using remote monitoring or telematics platforms.

· Understanding of mechanical or electrical fault diagnosis.

Core Competencies

Customer Focus

Delivers an excellent customer experience by responding promptly, communicating clearly, managing expectations, and taking ownership of issues through to resolution.

Technical Problem Solving

Applies logical fault-finding and troubleshooting techniques to identify root causes, resolve issues remotely where possible, and make informed decisions on when to escalate.

Communication & Collaboration

Communicates professionally and effectively with customers, colleagues, and stakeholders, sharing information clearly and working collaboratively to achieve the best outcomes.

Accountability & Continuous Improvement

Takes ownership of responsibilities, maintains accurate records, meets commitments, and actively identifies opportunities to improve processes, services, and customer experience.

Pay: $81,000.00 – $87,000.00 per year

Benefits:

Work from home

Experience:

Victron : 1 year (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

technical support engineer remote jobs in sydney, nsw

Remote Monitoring Technician

ICT Systems Test Engineer

Customer Data Engineer

Quality Assurance Engineer

Engineer

Software Engineer (Operational Systems)

Test Automation Engineer

AI Engineer - FDE (Forward Deployed Engineer)

System Engineer

IT Support Engineer

AI Deployment Engineer (Professional Services)

Support Specialist - Hybrid

End User Services Engineer (Intune MDM) Sydney

Tech Lead Consultant

DevOps Engineer

Remote Service Engineer - Ultrasound

Expressions of interest - Undergraduate and Graduate GIS Analyst

IT Engineer

Implementation Architect

AI Solutions Engineer

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