In-Demand Customer excellence representative Jobs in Parramatta, Nsw

Customer Service Representative (North Sydney or Hamilton)
Graymont —North Sydney NSW
- Weekend availability
- CRM software
- Customer service
- Salesforce
3d
Associate Sales Representative - NSW North
Arthrex —Sydney NSW
- Communication skills
- Time management
Sales Representative
XAG Australia —Seven Hills NSW
- Full-time
- Organisational skills
- Communication skills
- Time management
APAC Business Development Representative (BDR) Manager
Fivetran Data Australia Pty Ltd. —Sydney NSW
- $72,000 - $90,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
PAM - ANZ Accenture
FICO —Sydney NSW
- Full-time
- Opportunities for advancement
Administration Coordinator
Novo Nordisk —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
10d
Hospital Sales Representative
Bayer —Pymble NSW
- Full-time
- CRM software
- Master's degree
- Patient care
13d
Medical Sales Representative - GP + Hospitals
Bayer —Pymble NSW
- Full-time
- CRM software
- Sales
- Patient care
13d
Sea Logistics Sales Representative
Kuehne+Nagel —Alexandria NSW
- Sales
- Communication skills
- Negotiation
- Health insurance
- Parental leave
Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC (HRBP)
Remote —Sydney NSW
- $46,500 - $117,750 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
4d
Business Development Representative - Sydney
Fortinet —Sydney NSW
- Full-time
- Management
- Marketing
- Salesforce
Relationship Support Officer
McMillan Shakespeare —Chatswood NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
- Parental leave
Striker, South East Sydney
Red Bull —Sydney NSW
- Full-time
- Microsoft Excel
- Sales
- English
Quick Apply
9d
Aesop Assistant Counter Manager | Myer Pitt Street | Full time
l'Oréal —Sydney NSW
- Full-time
- Management
- Merchandising
- Food service experience
- Opportunities for advancement
Quick Apply
10d
Customer Success Manager
NielsenIQ —Sydney NSW
- Full-time
- CRM software
- Analysis skills
- AI
- Employee assistance program
Quick Apply
Sales Development Representative
Okta —Sydney NSW
- CRM software
- Salesforce
- Master's degree
Customer Service Representative (CSR)
Pipe Perfection - Plumbers & Electricians —Marrickville NSW
- $60,000 - $70,000 a year
- Full-time
- CRM software
- Writing skills
- Communication skills
Quick Apply
Business Development Representative
BMC Software —Sydney NSW
- Sales
- AI
- Communication skills
Strategic Sales Enablement Manager (APAC)
Dynatrace —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Sales
- Salesforce
- Health insurance
- Annual leave
Customer Service Representative (CSR) - North Shore Chatswood
Ruttley Services —Chatswood NSW
- $60,000 - $70,000 a year
- Full-time
- CRM software
- Writing skills
- Communication skills
Quick Apply

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Customer Service Representative (North Sydney or Hamilton)

Graymont -
North Sydney NSW

Apply Now

Job Details

Permanent | Full-time
3 days ago

Qualifications

CRM software
Cognos
Sales support
JD Edwards
Customer service
SAP
Salesforce
ERP systems
Logistics
TMS
Education
Diploma
Business
Associate degree
Communication skills

Full Job Description

Australia - NSW - North Sydney

Customer Service Representative

Full-Time, Permanent,

Graymont is seeking a Customer Service Representative in North Sydney NSW to ensure exceptional customer experiences through effective coordination and communication. Reporting to the Customer Service Supervisor, the role involves supporting customer relationships, processing orders accurately, maintaining records in Salesforce, coordinating with internal teams, and collaborating with sales and plant operations to ensure timely delivery. The CSR will also address customer concerns and contribute to ongoing service improvements, demonstrating strong customer relationship skills and a proactive attitude.

Responsibilities:

Customer Relationship Support & Service Operations

Customer Engagement: Act as the primary contact for customers, ensuring strong relationships and responsive support.
Cross-Functional Communication: Coordinate between customers, sales, invoicing, plant operations, and logistics to ensure smooth information flow.
Issue Resolution: Handle inquiries and complaints promptly, identify recurring issues, and support continuous service improvement.
Customer Insights: Gather and share customer feedback to enhance service and satisfaction.
Operational Support: Help maintain SOPs, KPIs, and assist in training and supporting other team members.

Order & Logistics Coordination

Coordinate communication between customers and internal teams (sales, invoicing, operations, logistics).
Address inquiries and complaints efficiently, escalating recurring issues for long-term resolution.
Gather and relay customer feedback to improve service quality and customer experience.
Support maintenance of SOPs, KPIs, and assist in onboarding or guiding other team members as needed.

Demand & Supply Planning Support

Communicate customer and order trends to support accurate volume forecasting and business planning.
Contribute to S&OP meetings, offering insights to improve demand and supply alignment.
Support contingency planning by identifying supply alternatives during outages or plant disruptions.

Sales Support & Collaboration

Assist the commercial team as needed.
Coordinate customer-specific projects.
Maintain accurate customer master data.

Qualifications:

Education: Associate degree or diploma in Business, Logistics, or related field.
Professional Experience: 3-5 years in Customer Service, Sales Support, Logistics Coordination, or similar roles preferred.
Technical Requirements:

o Experience with ERP systems (JD Edwards, SAP, etc.) and TMS platforms preferred.
o Familiarity with Salesforce or other CRM tools is a plus.
o Exposure to business intelligence tools like Cognos is advantageous.

Schedule Flexibility: Willingness to work occasional after-hours, weekends, and holidays as needed

Who You Are:

Customer Focus: You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
Problem Solving: You tackle complex challenges with practical, creative solutions, using experience and intuition to assess feasibility.
Effective Communicator: You are an active listener who can communicate effectively with different audiences in diverse situations.
Teamwork: You thrive in a multi-disciplinary team environment and believe that we can get further, faster by working together.
Effective Time-Management: You effectively prioritize tasks and manage your time to ensure deadlines are met.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities throughout North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.
Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

customer excellence representative jobs in parramatta, nsw

Customer Service Representative (North Sydney or Hamilton)

Associate Sales Representative - NSW North

Sales Representative

APAC Business Development Representative (BDR) Manager

PAM - ANZ Accenture

Administration Coordinator

Hospital Sales Representative

Medical Sales Representative - GP + Hospitals

Sea Logistics Sales Representative

Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC (HRBP)

Business Development Representative - Sydney

Relationship Support Officer

Striker, South East Sydney

Aesop Assistant Counter Manager | Myer Pitt Street | Full time

Customer Success Manager

Sales Development Representative

Customer Service Representative (CSR)

Business Development Representative

Strategic Sales Enablement Manager (APAC)

Customer Service Representative (CSR) - North Shore Chatswood

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